May I rate Burritt at less than 1 star? Less than O. LOL That is
what I got. I spent 4 hours on the road and the gas that it took to
make those trips, not to mention the time I spent researching
vehicles offered by this less than reputable dealership.
Several months ago, I saw a vehicle at Burritt that interested. I
made the hour long one way trip to Oswego to take a look. I
entered the showroom and stood there. I did not see any other
customers lingering around but did see many Burritt employees
milling about. I asked to speak with someone about a car and it
seemed difficult to find a salesperson interested in making a sale.
When a salesperson was identified, he seemed rather
disinterested but would do me the favor of talking with me. He had
the personality of a dead fish but managed to converse me on a
basic level. When he found the car online that I wanted to see, I
asked the rhetorical question, "This car is pre-owned certified,
right?". I knew it was because the ad claimed so and the vehicle in
the lot had a sign in the window stating "This vehicle is GM pre-
owned certified". I wanted to be sure, just the same. The
salesperson responded. "No, it is certifiable". I asked him what
that means. He said that, if I paid and extra two thousand plus
dollars, it could be "certified". I told him that is deemed certified in
their ad. He reiterated that it is "certifiable". At that point, I left the
Sometime later, I received a call from the Burritt internet specialist.
I told him that I was not interested in doing business with Burritt
and recounted my story. He said the vehicle is GM certified and it
is not necessary to pay any additional monies for the certification.
About a week later, the specialist called me back and said that
the salesperson was wrong and his mistake had been covered at a
sales meeting. He asked me if I was still interested in doing
business with them and I thanked him and told him that I was not
interested currently but might change my mind in the future.
Recently, I saw another vehicle offered by Burritt that peaked my
interest. I expressed my interest in an on line inquiry form. The
same specialist contacted me. I reminded him of my previous
challenge with Burritt but said that I would be willing to give them
another chance. We made an appointment and he told me he'd
call me should the car be sold before that time.
I showed up about ten minutes before the appointment and waited
until the internet specialist was located. We sat in his office as he
looked up the vehicle. He stood up and told me that he would bring
the vehicle around. He returned with the keys but told me that his
paperwork indicated that the vehicle had been sold but he needed
to verify that it truly was no longer available. After finding and
speaking with the person who allegedly sold the car, he came
back and advised me that yes, it had been sold. He said it was
still listed on the web and he did not see an inspection sticker on
the vehicle so he assumed it was still for sale. He turned to his
computer monitor and said. "We do have this vehicle for sale...". I
told him that his dealership was now 0 for 2. He said that it wasn't
his fault. I told him that it certainly was not my fault and that it did
not matter to me who was at fault among the Burritt, they are all
one entity to me. I stood up and thanked him as I walked out. He
continued to chatter as I left.
Yesterday, I submitted an inquiry about a vehicle through
cargurus.com. Cargurus does not reveal the name of the
dealership in their car listings. When I received a dealer response,
it came from a salesperson at Burritt Motors, of all places! I
reiterated to the salesperson my interest in the vehicle (which he
already knew as he responded to my inquiry). Suddenly there was
some confusion over what vehicle I was interested in. I reminded
the salesperson of the vehicle and the price. He came back with
another vehicle at a similar price. This one was not worth as much.
I went back to cargurus.com and found that, TODAY, Burritt raised
the price of the vehicle I inquired about TODAY by $2000.00.
It is funny that, following my previous issues with Burritt, the sales
manager admitted that his business is incompetent but that they
do not enage in BAIT AND SWITCH. Hmmm...WARNING!!!
I strongly caution anyone thinking about doing business with
Burritt, especially if you have to travel to get there. I can't imagine
what kind of service is received by those who actually make a
purchase at Burritt.