Puente Hills Subaru

17801 East Gale Avenue
City of Industry, CA 91748
Mapa e indicaciones

Ventas: (213) 296-1219 Servicio: (888) 449-8451

Hoy 9:00 A M - 9:00 P M (Abierto ahora)
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Ver Concesionario

Puente Hills Subaru

18 reviews
Hoy 9:00 A M - 9:00 P M (Abierto ahora)
17801 East Gale Avenue
City of Industry, CA 91748

Evaluaciones del concesionario

Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
19 ene. 2020
Good
¿Te resultó útil este(a) review? | No
27 dic. 2019
Responded promptly - decided it was too far to drive.
¿Te resultó útil este(a) review? | No
10 dic. 2019
Very helpful all my questions were answered.
¿Te resultó útil este(a) review? | No
16 oct. 2019
Yes Online manager Daniella respond to me very fast and car was ready to test drive when i got there, the car was very clean , Jesse was very helpful answer all the questions I do recommend Puente Hill Subaru to my friend and family.
¿Te resultó útil este(a) review? | No
20 ago. 2019
Sales person Marco Gomez was helpful and knowledgeable. Unfortunately we bought another car instead.
¿Te resultó útil este(a) review? | No
9 abr. 2019
Jamie's email communication helped me come in prepared to purchase their Crosstrek Hybrid. She was fair, clear and prompt in getting back to me-which I really appreciated. Once I got there Jesse had the car ready for a test drive, showed me how to work some of the new (to me) features and was professional and personal. Best of all their no-haggle policy meant I knew what I was saying "yes" too and the overall experience was fast and efficient. Plus I'm loving my new Subaru!
¿Te resultó útil este(a) review? | No
8 feb. 2019
Poor communication and customer service. Dealer scheduled and confirmed an appointment and then was not available.
¿Te resultó útil este(a) review? | No
18 ene. 2019
Excellent, kind, and helpful
¿Te resultó útil este(a) review? | No
6 ene. 2019
Carlos and TJ made it happen. Overall a fair deal, got the car we wanted and won’t hesitate to come back to buy the next one.
¿Te resultó útil este(a) review? | No
18 dic. 2018
Great experience. Even though I ended up not buying a car, the sea person was professional, courteous, and really wanted to help me find the right vehicle. They seemed willing to try to give me the best deal possible as well.
¿Te resultó útil este(a) review? | No
5
8 dic. 2018
Wrote me an email offering me a non-turbocharged 2019 Forester adding that the XT that I had inquired about had been sold over a week ago. If so, why was the listing still live on CarGurus?
¿Te resultó útil este(a) review? | No
14 sep. 2018
Contacted me the very next day. Friendly and accommodating salesperson. Notified that I was very interested in the vehicle and kept it on reserve until my arrival, which was much appreciated. Everything was explained to me and the paperwork went smoothly. However, once I left and reviewed all of the agreements, I came across a few things that were contradicting of what I was told at the dealer i.e. where treatments can be done, years of coverage, details of what exactly is covered versus what is not, etc. I do not live in the area and had to come back on my day off because I could not get a hold of anyone for almost a week. I decided to cancel most of my add-on agreements. On a positive note, I absolutely love my car despite the run around after purchase and I am very happy with it.
¿Te resultó útil este(a) review? | No
26 ago. 2018
Fast response
¿Te resultó útil este(a) review? | No
20 ago. 2018
I scheduled a test ride and they sold the car. They didn’t notify me about the sale. I found out online. I emailed to confirm. They took three days a two emails for them to respond to confirm the car was sold.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 jul. 2018
Great follow up , nice people. Decided the car had to many miles for me.
¿Te resultó útil este(a) review? | No
3 jul. 2018
Good response time, they had the car pulled up and ready when I arrived, positive experience
¿Te resultó útil este(a) review? | No
6 abr. 2018
Responded quickly and are persistent.
¿Te resultó útil este(a) review? | No
7 abr. 2018
Respuesta del concesionario actual:
Thank you for placing this review of your experience.
We like to have all feedback from our customers.
8 feb. 2018
Great service overall! Kaine Aparicio was very knowledgeable and helpful!
¿Te resultó útil este(a) review? | No
27 feb. 2018
Respuesta del concesionario actual:
Alfonso,

Thank you so much for the kind words! We appreciate the feedback.
11 oct. 2017
The Subaru we were Interested in was Pre-owned had 10k miles on it. There were 2 creases on the passenger side front & rear doors. The right front fender obviously had some work done to it. It also was missing clips on the inner wheel well plastics. I could have lived with all of that if the price was right. They were not not willing to budge on price so I was able to find the exact model match 1/2 the mileage no blemishes for 4K less at another dealership. I think who ever does reconditioning obviously skipped over this one. Sales people were friendly, just did not feel this was the vehicle for me.
A 2 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 oct. 2017
Respuesta del concesionario actual:
Natalie- Thank you for bringing your concerns to our attention, they are very important to us. I would appreciate the opportunity to discuss and resolve the issues you had during your time here. Please contact me at your convenience. We would be grateful to earn back your business.

Sincerely,
John Everett 626-626-4800
16 jul. 2017
The internet sales rep contacted me right away and we set up an appointment to test drive the car. Excellent follow up.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
3 ago. 2017
Respuesta del concesionario actual:
Valued Customer- Thank you for leaving this great review. I am happy to hear you had a great experience ad hope to assist you again soon.

Sincerely,
John Everett 626-626-4800
24 jun. 2017
The representative from Puente Hills was too pushy and bombarded me emails. Ruined my online experience.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 jun. 2017
Respuesta del concesionario actual:
John- I am very concerned by this review and would appreciate the opportunity to discuss and resolve the issues. Please contact me at your convenience.

Sincerely,
John Everett 626-322-2459
5
22 feb. 2017
Lloyd is awesome! I would do business if their price was lower, but good people overall.
¿Te resultó útil este(a) review? | No
13 mar. 2017
Respuesta del concesionario actual:
Joe- I would like to thank you for leaving this positive and honest feedback. We hope you return and allow us to serve you in the future.

Sincerely,
John Everett 626-626-4800
8 feb. 2017
Great
¿Te resultó útil este(a) review? | No
13 mar. 2017
Respuesta del concesionario actual:
Shelly- Thank you for leaving this positive rating. I am pleased to know you had a great experience here with us. We hope you return and allow us to serve you in the future.

Sincerely,
John Everett 626-626-4800
27 dic. 2016
Fantastic. TY Lloyd Reese!
¿Te resultó útil este(a) review? | No
5 ene. 2017
Respuesta del concesionario actual:
Luis- Thank you for this great review and rating! We are happy to hear Lloyd took great care of your car buying needs. We hope you return and allow us to serve you again in the future.

Sincerely,
John Everett 626-626-4800
14 nov. 2016
Prompt communication
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 nov. 2016
Respuesta del concesionario actual:
Jim- Thank you for taking the time to leave this positive rating. We hope you had a pleasant visit and wish to serve you again soon. You are appreciated.

Sincerely,
John Everett 626-626-4800
9 nov. 2016
Very professional Beautiful dealership
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 nov. 2016
Respuesta del concesionario actual:
John- Thank you for taking your time to leave this positive rating and review. I am very happy to hear you were satisfied with your visit and hope you return and allow us to serve you again in the near future. Your business is appreciated.

Sincerely,
John Everett 626-626-4800
6 nov. 2016
I was contacted, and drove to the dealership. I learned that the car I was interested in had been sold the day before, from a salesperson who happened to be out walking the car lot. No big deal, but what bothered me was the fact that the person who contacted me would not even come out to greet me, or even attempt to sell me another vehicle. I received a message from the salesperson that I met in the car lot, that she was busy with another customer.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
7 nov. 2016
Respuesta del concesionario actual:
Wil- I apologize for the situation you were put in due to lack of communication from my staff. I would appreciate the opportunity to discuss this with you and find a possible resolution. Please contact me at your convenience. I look forward to hearing from you soon.

Sincerely,
John Everett 626-626-4800
5 oct. 2016
very nice
¿Te resultó útil este(a) review? | No
7 nov. 2016
Respuesta del concesionario actual:
Thank you for taking the time to leave us this great rating. We appreciate you and look forward to serving you again soon.

Sincerely,
John Everett 626-626-4800
1 sep. 2016
My buying experience with Lloyd Reed, Internet Manager, was excellent. I felt he truly wanted me to find the right car at the best price.
¿Te resultó útil este(a) review? | No
7 nov. 2016
Respuesta del concesionario actual:
Terri- Thank you for this great review and for giving recognition to Lloyd. We hope you return and allows us to serve you again in the near future. Your business is appreciated.

Sincerely,
John Everett 626-626-4800
23 may. 2016
Very good communication and worked hard on the price. He used email and the phone to communicate, but eventually I found another car that was lower mileage and newer.
¿Te resultó útil este(a) review? | No
7 nov. 2016
Respuesta del concesionario actual:
Adrian- Thank you for this great review. I am very happy to hear you were satisfies with our service and hope you return soon.

Sincerely,
John Everett 626-626-4800
28 abr. 2016
I purchased the 2015 Suburban from them. Overall good experience, but aggressive tactics on the price. Be prepared.
¿Te resultó útil este(a) review? | No
10 mar. 2016
Amazing customer service!
¿Te resultó útil este(a) review? | No
23 oct. 2015
Great response!
¿Te resultó útil este(a) review? | No
1 sep. 2015
Contacted dealer with questions, never acknowlegded my questions. Called a couple of days later, asking if I would like to see the car. I found out from another sales person, the car sold and left the sales lot a good hour prior to his call.
¿Te resultó útil este(a) review? | No
23 ago. 2015
Did not what to match offer from other dealer like website says. Total scam!!!! Don't buy, go to another dealer.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 jul. 2015
Friendly competent staff. I was, however, required to apply for financing even though I already had a blank pre-approved check from my credit union!
¿Te resultó útil este(a) review? | No
9 jul. 2015
Not willing to deal
¿Te resultó útil este(a) review? | No
7 jun. 2015
Very poor. I was inform the car I was interested in was sold the day before my scheduled appointment and they Ty to sell me another car that I dont like. Very poor customer service
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
7 jun. 2015
Dealership did not know the status of the vehicle listed in cargurus. The process to simply look and test drive their car took unnecessarily too long
¿Te resultó útil este(a) review? | No
26 feb. 2015
I don't need a car anymore and don't need all the info but thanks
¿Te resultó útil este(a) review? | No
5 nov. 2014
Good
¿Te resultó útil este(a) review? | No
5 nov. 2014
I found my Mini Cooper called Subaru the same day. I bought the car the same day GREAT
¿Te resultó útil este(a) review? | No
30 oct. 2014
very quick on getting back with us.
¿Te resultó útil este(a) review? | No
1 ago. 2014
Great price and great staff! Thanks Josh and Victor!!!!
¿Te resultó útil este(a) review? | No
3 dic. 2013
good response already bought
¿Te resultó útil este(a) review? | No
29 nov. 2013
Bought a used GTI. Great service, quick and friendly, but had to go back multiple times to sign paperwork. Overall good experience though! I'd send a friend.
¿Te resultó útil este(a) review? | No
25 jul. 2013
I was not able to get to the dealership before the car I wanted sold, but the dealer called me right back about my inquiry. It was not their fault I couldn't make it soon enough. They also offered to call me if they got another similar vehicle, which was nice.
¿Te resultó útil este(a) review? | No