Good

Responded promptly - decided it was too far to drive.

Very helpful all my questions were answered.

Yes Online manager Daniella respond to me very fast and car was ready to test drive when i got there, the car was very clean , Jesse was very helpful answer all the questions I do recommend Puente Hill Subaru to my friend and family.

Sales person Marco Gomez was helpful and knowledgeable. Unfortunately we bought another car instead.

Jamie's email communication helped me come in prepared to purchase their Crosstrek Hybrid. She was fair, clear and prompt in getting back to me-which I really appreciated. Once I got there Jesse had the car ready for a test drive, showed me how to work some of the new (to me) features and was professional and personal. Best of all their no-haggle policy meant I knew what I was saying "yes" too and the overall experience was fast and efficient. Plus I'm loving my new Subaru!

Poor communication and customer service. Dealer scheduled and confirmed an appointment and then was not available.

Excellent, kind, and helpful

Carlos and TJ made it happen. Overall a fair deal, got the car we wanted and won’t hesitate to come back to buy the next one.

Great experience. Even though I ended up not buying a car, the sea person was professional, courteous, and really wanted to help me find the right vehicle. They seemed willing to try to give me the best deal possible as well.

Wrote me an email offering me a non-turbocharged 2019 Forester adding that the XT that I had inquired about had been sold over a week ago. If so, why was the listing still live on CarGurus?

Contacted me the very next day. Friendly and accommodating salesperson. Notified that I was very interested in the vehicle and kept it on reserve until my arrival, which was much appreciated. Everything was explained to me and the paperwork went smoothly. However, once I left and reviewed all of the agreements, I came across a few things that were contradicting of what I was told at the dealer i.e. where treatments can be done, years of coverage, details of what exactly is covered versus what is not, etc. I do not live in the area and had to come back on my day off because I could not get a hold of anyone for almost a week. I decided to cancel most of my add-on agreements. On a positive note, I absolutely love my car despite the run around after purchase and I am very happy with it.

Fast response

I scheduled a test ride and they sold the car. They didn’t notify me about the sale. I found out online. I emailed to confirm. They took three days a two emails for them to respond to confirm the car was sold.

Great follow up , nice people. Decided the car had to many miles for me.

Good response time, they had the car pulled up and ready when I arrived, positive experience

Responded quickly and are persistent.

Great service overall! Kaine Aparicio was very knowledgeable and helpful!