BMW of Ridgefield

Again exchanged phone calls and emails, but did not end up buying.

Is being shipped to me as we speak. Professional, courteous.

Not My favorite dealer experience. Salesman was great but there was an inflexibility by the managment to negotiate. This certified BMW was presented with cosmetic flaws.

every thing is good thank you.

Very polite. Efficient. Low pressure.

Had a terrific experience at Ridgefield BMW. Very courteous staff. They answered every question and concern I had. The sale process was very smooth.

I purchased this car. They promised a detail before I picked up however it was not what I expected. The sales associate did offer for me to return to do it again which for me was good however I had to drive back an hour and a half to get there. My driver's side sil I noticed was not lighting up so explained to the sales associate there was no way of me knowing this unless it was night so I asked to replace at their cost however he chose not to and asked me if I wanted him to price up the replacement. This is obviously not what I wanted to hear however I had already closed the deal so I guess I was not going to get any favors after that. Wish they did honor this request so I did not have to talk about it. There was no manual with this car just the old warranty book. A manual for this car is important and should have been provided. They dropped the price 500.00 and was pleased with something off the price however they felt that coming in would mean I was a more serious buyer and possibly give a better price. That did not happen. I was told the car was at the lowest cost so it made it to the top of the list when searched in a 100 mile radius. Wish they did not real me in and not honor the reason for me coming in, a better price break. The car is great otherwise. The finance department was speedy and explaining everything very well. I only wished the team were more knowledgeable about the questions I had about the car.

very responsive, but car was sold

Only spoke by phone but very well mannered very helpful and overall great people would recomed them to anyone

They tell me that Car was available when I was about to go they told me that I was sold

Honest and attentive to the online shopper and that's all you can ask! Hope we can make a deal in the future!

Dealer listed vehicle at 10k above other dealers at 38,900. Car has been sitting in lot 295 days according to listings, I made an offer of 28k they told me they'd rather sell it to a wholesaler, for more money.. We the customers are not stupid. I feel this dealership is not honest, just was one lie after another.

Terrible. Lied and tried to get me to come test drive a vehicle that they no longer had just to come to their dealership. And they did not post enough info on the vehicle

Responsive and helpful.My wife drove CPO X5, X3 and 328xi wagons to determine the best fit for her. No pressure when the wagon, which was her preference, had more miles than we wanted.

Very good

Everyone at Ridgefield BMW was terrific !

They responded to my inquire within a couple of hrs.and answered my questions. Im looking forward dealing with them in person in 2 weeks and will respond further with my results.

Contacted me, test drove the car, friendly service. I wanted to make a deal, however they were willing to negotiate only for pennies off the price when the car had a lot more external defects than could be seen through the photos.

Responded very quickly. Andrew was very helpful.

Have not yet purchased anything but initial contact with dealer was quick. Would suggest sales professionals identify needs of serious buyers and work to find car that meets those needs.

Prompt response and follow-up. A very professional sales team as well.

car was dirty not a good experience

They did not have the car I wanted-it had been sold but suggested another car. I bought that car.

Great

The people who manage internet sales are great. The other sales staff are a little pushy.

Five stars!

Good

Great Service. Kept dealership opened late so we could see the car.

Great response and helpful

Did not listen to what I said and kept offering me cars I was not interested in . A real waste of time.

Best BMW Dealer in this area....for service and sales.

Acted as if I was a bother. Snobs

Awesome dealership. Very responsive and thorough.

Polite, professional, well-informed, customer-driven, and generaly pleasant to deal with.

Responsive, courteous and professional

They got back to me with in two days Thanks

Great experience David was friendly and very reasonable thanks

courteous

Car was sold but they updated me with incoming cars like the one i asked about

They told me they were to prepp the car but it wasn't prepped,I told them I will come to take a look and they seemed rush rush I left the place with not happy feeling. I don't they treat customer with proper care and respect.

I was thoroughly impressed with the professionalism and courtesy I received at this dealership; these guys treated me great even though I was looking at what was probably the cheapest car on the lot. I'd buy a BMW from Dan without hesitation, and perhaps in a few years I will.

Excellent service

Made an appointment, was delayed 1/2 hour by dealership before arriving so we rescheduled (this is okay)....showed up at dealership and waited an additional 1/2 hour and finally left. Associate helping me said that the sales representative that was scheduled to see me took another customer and was tied up....I left

Respond very quick!

They tried to sell me a truck with a big old chip in the window?

Answered all questions .....car i originally liked was sold, but i ended up buying another that fit my needs just as well. staff was very knowledgeable.

Very good! Nice car.

Very nice to work with.

I got a response the same day that I emailed. The car that I was looking at was already sold but the representative (Kim) was willing to take down my criteria in the event a similar car became available. This dealership understands how to communicate using the internet. Very Impressed.

Fantastic service

Could not Cadillac certify the car.

Excellent customer service

Good response: (phone call, emails) courteous sales rep

Immediate service they were great!

James was amazing, first time ever I bought a car within 30 minutes. In and out, will send all my friends and family to see James in sales. I've spent hours in a dealership before, and it was awful, so nice to know there is someone who gets it..."time is money".

They looked at me like I had 6 heads when I brought the printout from cargurus.com. Said they would only honor that price if I financed the car. Said," help us out a little". Apparently they get paid anywhere from 2-3 thousand dollars if they get the financing for the bank. Offered me the car at a much higher price because I wanted to pay cash. Too shady for me....

Patrick and Jason provided excellent customer service. My first BMW will be brought from these guys

They were nice but I did not in the end work with them.....think would have been nice experience. Good guys.....