New Chevrolet Trax for Sale in Baltimore, MD

Dealership responded, but would not budge on car price so we bought elsewhere!

I had a few questions on a particular vehicle. I emailed the dealership and received boilerplate messages in return. The dealership never answered my specific questions. It was a simple request. I ended up buying a car at a different dealership because of this cat and mouse game. You may want to answer the customer's question going forward. Thanks.

Salesperson Jocelyn was very helpful

Professional!

Great. Staff have been very attentive.

Quick contact and helpful

Great Customer Service.

This was not the price. Read all the fine print. Even though the price was not great, the people were very helpful. We bought the car but it was no were near that price.

If there was negative star rating I would give it. Price you see you would never get, I came to dealership with cash and got price teg $7,000 higher then advertisement, for same car. Good luck.

They were quick to contact me but always acted like they were too busy to help me. They always said they would call me right back with information but never did. I always had to reach out to them. They also refused to give any figures on price. Finally just gave up and went elsewhere.

Good people to work with . The distance from were I live made it hard to buy from them with a trade in .

Multiple salespeople continually send emails but they could never quote a price. Does not honor prices on car gurus. Car guru price was over $6000 less than their published online price in their website. Old school, outdated, poor sales practice.

Fantastic dealership! They did everything they could to help me get in a new car and I’ve never been more satisfied.

Good dealer follow up

Nice place

While I didn't end up purchasing a vehicle through this dealer, I did test drive one, and the experience was very positive. There were no high pressure sales tactics whatsoever, and the sales reps were informative.

Both Seat backs of second row had been crawled up by a dog.

Best dealer of the six I contacted Honest, did not mislead me Ended up with my business because of honesty and competitive pricing

Easy and awesome experience!

Great customer service! Thanks for the video walkaroud...nice touch!

I love this 2016 Chevrolet Silverado High Country Crew Cab Pickup 4wd Black

Great

Very nice dealership

Great service. Took a star away because finance department trying to push didn't things st signing

Agreed to purchase. Took off day of work. Drive 90 minutes. Test drove, loved it. Went through entire process only to find out that the price we agreed on was accidentally quoted only if I pay additional $3000. Dealer would not honor their mistake and I was left leaving empty handed after wasting the better part of a day

Quick and excellant service

Sale man was very nice and friendly, not the sale manager. He jack up $1000 in front of my face . I drove almost an hour to find out the manager has just up the price . I don’t know what kind of Business he run. Maybe be a lot of the people are looking at the truck on the same day . He is greedy for his pocket!

Two stars given, because the salesperson we spoke with was very helpful. However, this car is STILL listed incorrectly as a trim level higher than what it actually is, meaning that some of the features listed are also incorrect. At the higher trim level, the price would be a great deal -- and that's why I think they listed it this way so that CG would show a great deal -- but for the lower trim, it's not. Poor advertising practice by this dealer and no one appreciates a bait and switch.

Lou has great customer service experience....

Dealer quick to respond and was the dealership staff friendly and accommodating.

Great response

The car was in beautiful shape. We drove over 2 hours to purchase it with dealer financing and drove home with the vehicle the same day. No hidden fees. No surprises. Straight forward professional and courteous setvice

I contacted CarGurus and the dealer. The dealer had posted the wrong information about the mini-van. The dealer never contacted me back with the correct info. I asked them to give me the final cost (tax, tags, fees) but they never responded.

Went into the dealership to purchase this new car on 5/9/2020. Went home with nothing but disappointment. I did not get the price advertised. They added on fees (I was penalized) because i didn't already have a lease and wasn't going to get into a lease. Oh yeah, lets not forget the ridiculous $1500 destination fee. What a damn shame that i was there to write a check for the complete amount and drive my new car home.....

Great

Cool

Absolutely fantastic experience! Upfront and concise, they not only honored the online price but worked with me on further discounts!

I was too late for this particular model but they all seemed very professional and friendly

Great people are working there. They worked with us on the budget too.

I was contacted but went in another direction. Nothing negative to say about this dealership

Andre was very helpful and worked hard to try to put me in a vehicle. I didn't end up purchasing a vehicle from Criswell because I couldn't find exactly what I wanted, but they were great - never pressured me, and presented plenty of options. I would highly recommend Andre and Criswell for sure.

My salesgirl was rude, arrogant, and acted like I owed her something for even calling me. She told me that the price is the price and I could find an SUV somewhere else.

Very quick response from Brandon and follow up from him as well as the sales manager of the dealership. Hopefully the truck is still available on Tues when we have an appointment scheduled

Recommended

They were very friendly and very helpful