Vandergriff Acura

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1100 I-20 West
Arlington, TX 76017

Sales: (855) 482-1978

Service: (855) 482-1978

Today 7:00am - 9:00pm
(Open Now)
Show business hours
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Apr 3, 2017
Positives - The dealership was excellent at responding... in fact, I had 3 salesman call me, 2 text me and a couple email me about this car within a couple hours. It was overkill. BUT, at least they responded in a timely manner. Negatives - I set an appointment up a week in advance and picked out 3 specific cars I wanted to test drive when I got there. I also did this so the salesman would have a solid idea of what I was looking for when I got there. (who has time to waste these days?) I showed up to my appointment and the salesman (Stanley) that I had all previous communication with, wasn't available. This was annoying considering I had spoken to him about everything ahead of time, and set my appointment a week in advance. He set me up with another salesman, but didn't download him on anything we had talked about previously so it was a HUGE waste of time... honestly. I don't even remember the other salesman's name, but he was AWFUL. He didn't listen to a single thing I said and challenged me on everything I told him I wanted in a car. I test drove 1 car with him, told him I hated it, and he was trying to set me up with a pricing guy to talk numbers... he seriously didn't listen whatsoever. SO, my husband and I walked out and left.
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Read 9 old reviews
Feb 27, 2014
Good service overall. The sales man Alex was very helpful and he knows about the cars very well. But i did not like the manager. she was very rude...
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Feb 5, 2014
The dealership person was nice. But the car has accident. It has not been reported in CARFAX. And dealership did not told us about it. The car has wear out tires and couple of other issue. But they are not willing to fix it before sale.
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Jan 2, 2014
Good experience, great customer service!
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Dec 31, 2013
Salesman (Marcus) had limited knowledge and provided wrong information (I.e. lied) and would not return phone or email messages. Senior staff cordial and helped. Cash sale still took almost two hours!
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Dec 16, 2013
Very friendly and helpful
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Sep 30, 2013
Dealer office dirty. Lower level of proffesionalism than we are used to with Acura dealers. Tried to talk us into a car we didn't want.
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Jul 16, 2013
Over all experience was awesome. Bought a Mercedes Benz with the help of all the staff. Really listened to what I wanted and I got it. Highly recommend this dealership but negotiate before saying yes you will be surprised with the results you get.
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Jul 9, 2013
5 star rating
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May 10, 2013
Didnt work with me at all. Overall waste of my time. Garbage dealership
Is this review helpful? Yes | No

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