Used Car Motor Mall

830 28th St SE
Grand Rapids, MI 49508

Sales: (616) 249-2800

Today 9:00 AM - 8:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 26, 2017
Quit helpful and did send me additional pictures that I had requested.
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Response from Used Car Motor Mall:

Thank you for the kind review.
May 28, 2017
Car was different from pic and they were selling it for more thenews was listed and didn't listen to customers need ended up spending a while there and getting nowhere because the sales person screwed up
5 of 5 people found this review helpful.
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Response from Used Car Motor Mall:

Greggory,
We apologize for the confusion on the vehicle. We have passed along your concerns to James.  He can be reached at rjeliassen@gmail.com.  
Aug 10, 2016
I called them on the car they had listed, but it isn't even available yet. They don't have the title and they said it would be up to two weeks. Makes no sense.
17 of 20 people found this review helpful.
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Response from Used Car Motor Mall:

We purchase most of our vehicles from auctions all over the country.  For a variety of reasons, when we purchase a vehicle from an auction sometimes the title is not immediately available (usually the seller has not yet provided it to the auction).  Therefore, we often receive the vehicle before the title arrives.  It is against state law to sell a vehicle for which you do not have title physically present at the dealership.  By not showing you the vehicle we were actually diligently following the state law.  
Jul 30, 2016
Spoke with Floyd he email with a great offer however I change mind on the color.
3 of 7 people found this review helpful.
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Response from Used Car Motor Mall:

Even though we couldn't make the sale, we appreciate the kind words.
Mar 11, 2016
Unprofessional. The young man on the test drive was texting on his phone the entire trip. No communication with me
15 of 16 people found this review helpful.
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Response from Used Car Motor Mall:

We are sorry our salesman did not act professionally.  As part of the ownership, we would like to hear more about your negative experience.  Please contact James at rjeliassen@gmail.com.  
Read 4 old reviews
Mar 23, 2014
Vehicle sold week before, but it was still listed on car gurus. Lesson learned-- call first.
5 of 5 people found this review helpful.
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Response from Used Car Motor Mall:

We are sorry that the vehicle was still listed.  With 300 vehicles in inventory, cars come and go quickly.  We do inventory twice a week, but sometimes there is a small lag between the sale of the car and removing it from inventory.  If there is something we can do to make it up to you, please contact James at rjeliassen@gmail.com.  
Nov 22, 2013
Incomplete vehicle history
3 of 3 people found this review helpful.
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Response from Used Car Motor Mall:

We are sorry you had a negative experience.  We would be happy to discuss your issue.  If you would like to speak to the ownership, please contact James at rjeliassen@gmail.com.
Jun 10, 2013
Great experience with this dealer. Very accommodating, not pushy - purchasing my vehicle was a pleasant experience.
1 of 1 people found this review helpful.
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Response from Used Car Motor Mall:

Thank you for the kind words!
Apr 11, 2012
loveMYTLs
I went down to this dealership on a Saturday looking for the 2008 Acura TL Type S that they had listed. When I called they said they had the vehicle and to come on down and take a look. When I got there, the vehicle was magically "just sold", but the sales guy was more than willing to sell me a different vehicle. A few weeks later, I ended up purchasing that exact 2008 Acura TL Type S (yes, same VIN) from a completely different dealership. Days later, GR Motor Mall relisted the vehicle again with pictures and everything. So I called the sales department and made mention that i was calling with regards to the 2008 Acura TL Type S that they had just listed that morning. He proceeded to tell me, "YEAH! It's an awesome car, you should see it, come on down and take a look". I asked if they had it on the lot, he said not yet, but it will be here in 2 hours. After asking the price, he replied saying, not sure right now, but we'll work with you on what you're looking to spend, just come on down. It was at this point I decided to call him out on the listing and explained to him that he is listing MY vehicle. He didn't have much to say after that. Sounds to me like this dealership has a habit of listing vehicles they don't have as a marketing technique to get a customer to come down there and maybe they'll buy something else? Hmmm....seems a bit unethical.
9 of 9 people found this review helpful.
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