Subaru Santa Monica

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1229 Santa Monica Blvd
Santa Monica, CA 90404

Sales: (424) 610-5316

Service: (888) 414-3294

Today 8:30am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 4, 2017
It took several days before they could get us actual pictures of the car. We don't live near the dealership so the entire purchase was over the phone plus overnighted docs, which was challenging but worked our fairly well. One problem was that the salesperson incorrectly stated the financing terms, which was eventually cleared up by talking to their finance rep.
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Sep 23, 2017
Happy_117
They were not willing to help , but they did get back to me in a timely manner. That's why they got five stars. They did try to push me to call me down either. They were very curtious as well.
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Sep 3, 2017
Dealer's rep was a straight shooter, professionally demonstrating interest in winning my business. Jessica, I believe. They also gave me the best price. Finance manager was a little problematic, but aren't they all??
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Aug 27, 2017
Dakotajoe
It was as expected. Could not deal on the car unless I talked to the sales manager face to face. Of course it was a 5 hour drive so I passed.
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Jul 25, 2017
I am very glad I did NOT get my car here. I was contacted by the dealer, but I told them I was no longer interested because they were too intrusive. Then they decided to kick it up a notch by signing me up for their subscription without my permission. Beware! Shady business!
2 of 2 people found this review helpful.
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Jul 25, 2017
Guru92W7N
Good
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Jul 1, 2017
I had a great experience at Subaru of Santa Monica. Professional, genuine, customer satisfaction. Bought a 2014 pre owned explorer here, and they treated me great. Got a deal i couldnt turn down with a 5 year warranty and extras. I'm definitely coming back when i buy another car
3 of 3 people found this review helpful.
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Jun 29, 2017
Cornelius was very professional at all times
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Jun 15, 2017
Very helpful and worked with me until I was driving the car off the lot. Very nice people!!
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May 15, 2017
jjpew12789
Prompt and courteous
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Apr 11, 2017
Great follow up and respectful dealer
2 of 2 people found this review helpful.
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Mar 18, 2017
The responded to my email within a day They were friendly and professional
2 of 2 people found this review helpful.
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Jan 17, 2017
Great with keeping in touch !
1 of 2 people found this review helpful.
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Nov 19, 2016
The picture in the ad wasn't even the car for sale. Finally got the salesman to send me some actual pictures, saw there was some body repair and paint cracking and peeling, he said it was nothing to worry about and it wasn't a crappy repair job. Enough for me to block his constant calls.
1 of 2 people found this review helpful.
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Nov 10, 2016
We had talked to them multiple times during the week, talked to them 2 hours before we left our town to let them know we were on our way to buy the car, had financing in place. Showed up at the dealership they sold the car 45 minutes before we arrived while we were in transit. We will not be dealing with them on any future purchases.
5 of 6 people found this review helpful.
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Oct 9, 2016
Sales persons did not greet me when I walked into the salesroom, didn't talk to me for 10 to 15 until I walked up to one of them and asked them about my contact person. The dealer I had spoken with several times on the phone and by email, was busy. The one assigned to me was not anxious to talk about or "sell" me the car I wanted and did not offer any alternative or try to interest me in any way. They offered no information, I had to ask all the questions.
5 of 7 people found this review helpful.
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Sep 20, 2016
No help w all the info that auto has or how to use it. They were just in a hurry to sell and that's it. Which is what they were good at obviously. I bought it.
2 of 4 people found this review helpful.
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Aug 12, 2016
barbsiet
Excellent response time and super follow up.
1 of 1 people found this review helpful.
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Jul 17, 2016
Good sales person
1 of 2 people found this review helpful.
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Jul 12, 2016
The dealer contacted me promptly and we set up an appointment to test drive a Hyundai Accent. He called me two hours prior to our meeting to confirm. I let him know that I could actually come 30 mins earlier than scheduled. So when I arrived 1.5 hrs after his confirmation call, he told me that the car had just sold. The car wasn't even on the lot anymore, I found it a little suspicious. I decided to test drive a Nissan Versa instead. The test drive went well and the dealer was informative. If that had been the end of my experience I likely would have given this a 4 star rating: good service, but disappointed about the quick sale on the car I wanted and no phone call to alert me. Instead, this dealer has been calling me non-stop. I let them know that I was not interested in the Versa, but they felt the need to call and ask WHY I was not interested in the Versa-- because it's not the car I scheduled a test drive for, that's why! I told him I'd check their website and I'd contact them if I saw something of interest. However, they keep calling and leaving messages or simply hanging up when my voicemail comes on. I've added their number to my auto-reject list.
6 of 7 people found this review helpful.
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Apr 13, 2016
These people are rare in today's business. I received a fair deal from great people . Thanks, Santa Monica subaru
1 of 1 people found this review helpful.
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Response from Subaru Santa Monica:

Thank You Jerry, Pleasure was ours. Please send your friends and family. We appreciate all the kind words.
Mar 12, 2016
Nice dealer.
1 of 1 people found this review helpful.
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Jan 14, 2016
Sales personal did a good job, but it took over 4hours to finish the deal after I desired to buy
1 of 1 people found this review helpful.
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Dec 25, 2015
The absolute worse. No wonder when you drive by those dealers on samo blvd. there are no people shopping for cars. Bought a newer better 4 times more expensive car from another dealer after dealing with these people. The absolute worse unprofessional.
2 of 4 people found this review helpful.
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