Portsmouth Chevrolet

Played phone tag with salesman. I made a offer then never heard again.

They responded finally after multiple attempts to contact them by email, responded by stating a price that was higher than what it was listed for and then had the audacity to say that was what it had been listed for, which is untrue. I would never buy a vehicle from them or Key Auto (the parent company) for a multitude of reasons, first and foremost being they are the highest priced dealer in the area.

Good response. Answered questions without a sales pitch, no pressure.

Responded via email, truck is Mis-advertised as a short bed, it's a long bed

Quick contact

Fairly new salesman , couldn't answer a couple of question about truck and had the manager come out to talk to me . Very professional and upfront . Truck didn't work out for me but I will definitely keep them in mind for future business !!

Responded right away with requested information

They have been very quick with responding back to me and answering my questions.i still need to make a direct contact with them.

Got a call in a timely manner. Thanks.

No hassle dealership. Would have no problem doing business with again.

Nice enough, but actual vehicle wasn't the one listed. Seemed a bit of a fluke. Pictured a dually 1 ton, and were selling a single axle standard work truck. Confusing.

Was good ,just not car looking for .CarGurus had it listed as auto trans but it was 7 speed manual.

Initially, the listing specifications were misleading, as were the email exchanges. There may not have been blatant misrepresentation but we were looking for only suburbans with the 'max trailering pkg' in red and were told yes on this vehicle only to find out that it did not, after driving 2 hours to see it. You can imagine how angry we were. However, Jim Delia was excellent at searching ~300+ mile radius in an attempt to find us the exact vehicle we were looking for. But with no luck. He was MORE THAN ACCOMMODATING We ultimately ended up buying this vehicle, mainly because of the $ difference of this truck and any other truck found (different color) with mt pkg, as mt pkg or color red always came with way more options than we wanted to pay for or would ever need. The dealer's 'paper work' guy was a bit too arrogant for us and especially was not aware of, or accepting of, the registration laws in Massachusetts - you can NOT register without insurance; DCU Insurance (regardless of the insurance carrier) is an affiliate of DCU and validates Insurance same as RMV. Showing up with a valid MA registration means the vehicle is insured. They found his requirement for an insurance binder (they don't even do a 'binder' anymore!!) inappropriate and as frustrating as we did! Ultimately, the dealer would not acquiesce to allow us to pick up the truck with a valid MA registration () so proof was supplied. I would recommend that the dealer hone up on MA laws if they're going to sell to MA residents. We would STILL buy from this dealer, BECAUSE OF JIM and Dan (Sales Mngr) Jim is actually now helping our daughter find her exact car.

I had a good experience. The car was pretty new, and I negotiated the price over email, down about $1K below their asking price. No big pressure: negotiating over email kind of evens the playing field. I had my own mechanic check the car out, and he found nothing wrong, so I bought it, and am very happy. It's BIG and cushy.

The salesman offered me thousands less than my trade was worth so I told him I was all set and he hung up on me.

Good prices

He was very prompt with his call back.

I negotiated a deal on the vehicle and signed all the paperwork. However, the next day, while I was waiting for my financing to go through, they sold the car to someone else! Will never go back there.

Salesman told me he would be sending pictures in a couple of minutes and never sent any. I will rate this dealer as very poor