Phil Long Ford of Denver

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7887 W Tufts Ave
Denver, CO 80123

Sales: (720) 961-8549

Service: (888) 312-0916

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 31, 2018
SuperQueso
Quick response
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Response from current dealership owner:
Thank you for the high rating.  We are glad we could meet your expectations.  Hope you have a great day.
Jan 2, 2018
They contacted me several times, and they were very nice. Eager to help me! However, I chose a different vehicle, largely due to budget and my need for something a little more economical at this time. I appreciate their tenacity, and would definitely give them another try when my financial circumstances are different. Thank you!
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Response from current dealership owner:
Thank you for taking the time to leave a review for us at Phil Long Ford of Denver. We're happy we could meet your expectations!  If you have any further questions, please give us a call. We're always happy to help!
Dec 30, 2017
Not gone to the lot yet, but since the inquiry, numerous representatives of this dealership have been calling and emailing. Confusing to know who to work with.
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Response from current dealership owner:
Thank you for your feedback.  I am sorry things have not been as simple as they should be.  I would love to make sure you get the level of customer service you are looking for.  Please call me directly @ 303-933-5530,
Talk to you soon, Jennifer
Dec 7, 2017
Very helpful!!
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Response from current dealership owner:
Bruce, we are so pleased you enjoyed your visit to Phil Long Ford of Denver!
Oct 23, 2017
Talked to salesman and he stated he would send me some listings. Never received any emails
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Oct 10, 2017
I am happy with the service
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Oct 6, 2017
Very slow with car history; never gave me the price of the car. Then told me it was sold.
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Oct 3, 2017
alanlovejoy
Excellent!
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Sep 13, 2017
5
Loved this car, but by the time I went to the dealership they still had the car on the lot, let me test drive it, then when we sat down to do a deal they found out they had sold the car wholesale. The ended up finding me a car from another dealership that I ended up buying
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Sep 5, 2017
This is now my truck if anyone needs a new truck or a new to them go to Phil long ford
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Aug 19, 2017
Very helpful
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Aug 16, 2017
macsweatt
Great folks, friendly and responsive. Unfortunately the truck did not fit what I eventually was looking for.
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Aug 3, 2017
JD4676
Good follow up by email
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Jul 27, 2017
Went to look at the vehicle, battery was dead, tires were bad, interior was disgusting, hatch wouldn't open and there was probably a coolant leak due to the open bottle of antifreeze in the back. They were really pushy about wanting me to leave money before even knowing if the vehicle would pass safety. The sales manager got pretty rude about it. In the end, the vehicle didn't pass safety and I did not go back.
3 of 4 people found this review helpful.
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Jul 17, 2017
chapleco
Very poor at best. It took several days before they got back to me and didn't seem to know what car i was talking about. I decided to visit the dealership and my experience was even worse. I described in detail which vehicle I was interested in and they persisted in showing me trucks that were nothing like what I wanted. Furthermore, I walk out on the salesman as he left my wife and I sitting at an empty desk for what seemed like an eternity. Definitely would not recommend a phone call, an internet enquiry or a showroom visit. Absolute waste of time.
4 of 6 people found this review helpful.
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Jul 2, 2017
Quick response. Truck was available and price listed was lowest price. Went a different direction
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Jun 2, 2017
Yes, very promptly, but I had already decided on another vehicle
0 of 1 people found this review helpful.
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Mar 28, 2017
Christi Kazakov
They gave all information I asked for and were very patient and polite.
3 of 5 people found this review helpful.
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Mar 25, 2017
I actually went to the dealership before I received the call back. We are buying another car there now. Would recommend them highly as they are not a high pressure type, and simply are doing their best to satisfy the customer.
2 of 3 people found this review helpful.
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Dec 2, 2016
Very nice and helpful. Good people that try to work with you to get the job done. Customer service reps were awesome!!!
1 of 1 people found this review helpful.
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Nov 19, 2016
They were great to deal with.
1 of 1 people found this review helpful.
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Nov 17, 2016
The first sales person I was in contact with just disappeared and never called back after they sent me a email while I was still on the phone and stated they would call me back in a few hours and I never heard from him again. The 2nd sales person I was working with after calling back was very helpful in trying to get a deal done. Sad to say we could not get a deal done and I bought a car from another dealer.
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Oct 15, 2016
Very responsive
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May 15, 2016
Dealer was responsive to my calling them
1 of 1 people found this review helpful.
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Apr 24, 2016
Joesting
They were very prompt with my request the vehicle was not what I was looking for
0 of 1 people found this review helpful.
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Apr 10, 2016
Every thing went real good but more contact after sale is always nice
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Feb 18, 2016
CazamRocks
They responded quickly and were very pleasant to work with. I feel pretty confident that they're searching for the specific model of car and I'm trying to find.
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Read 17 old reviews
Feb 16, 2016
Great
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Feb 13, 2016
Contacted dealership about a car I wanted to drive. Karl responded and said he'd show it to me. Drove to dealership, and over the course of 90 minutes or more, Karl (who appeared to be running in circles and confused about many things) couldn't find the car. Then found the car but had to get the keys. Then was told the keys were locked in someone's toolbox and he would call to set up another time to drive. Karl finally called to say the sunroof was too bad in the car so they were wholesaling the vehicle to another dealership. All I wanted to do was drive the vehicle to see if it was something worth pursuing because I was more interested in how the the engine worked than I was the sunroof.
0 of 1 people found this review helpful.
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Jan 21, 2016
I was very please with how i was received. I didn't up buying the car i was looking at because i was just not ready. i will however, remember how they treated me when it comes time to be serious.
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Jan 7, 2016
Juan created a great experience for me. Absolutely no pressure. Courteous, professional and worked to get me a deal I am happy with. What I truly appreciated is there was no soft or hard sell. I met the manager to say hi period. Juan put the deal together at my pace, ZERO pressure. Thanks!
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Jan 2, 2016
By the time they got back to me. I had found and purchased one that I knew was in my price range.
0 of 1 people found this review helpful.
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Dec 29, 2015
very nice experience
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Dec 27, 2015
Dealer wouldn't negotiate from Internet price and knew very little about the car.
1 of 2 people found this review helpful.
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Aug 26, 2015
Phil Long is great! Ask for Derek Brown, he has been there for 9 years and does an outstanding job!
0 of 1 people found this review helpful.
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Jul 10, 2015
Went out to look at the car it was sold they never called us to let us know that it was sold until we made that long ride for nothing
1 of 2 people found this review helpful.
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Jul 7, 2015
It's a dealer with some variable option
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Jan 28, 2015
Very nice But wouldn't give me any information wanted me to come to dealership which would of been fine but didn't want to answer question reguarding cars,! So were they really there!
0 of 1 people found this review helpful.
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Nov 9, 2014
answered all questions but vehicle did not meet my needs.
0 of 1 people found this review helpful.
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Sep 3, 2014
Attentive and did their best to work with me. I had to return 3 days after purchasing a vehicle, for something that didn't sit right with me, and they took care of it right then and there.
1 of 1 people found this review helpful.
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Feb 24, 2014
Sales rep stayed in contact with me but the car sold over the weekend before we could finish the deal.
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Jul 3, 2013
Great to work with to start, then they went silent and stopped returning my calls. I had to research the car on their website and call another person (other than salesman and finance person) to confirm that the car was sold. This was over a two day period. Meanwhile, I was filling out the financing application and researching shipping companies (wasting time unnecessarily).
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Apr 2, 2013
Purchased vehicle from Phil Long Valu lot. Very satisfied with service and staff that I worked with.
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Dec 28, 2011
Too many emails and harrassing calls!
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