Parks Motors of Augusta

11987 SW Us Highway 54
Augusta, KS 67010

Sales: (316) 453-1345

Service: (316) 775-4380

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All reviewers have been verified to have contacted this dealer – Learn More
Jan 18, 2018
Terrible, scam artists, should have never gone back after our traverse purchase, but this 2013 suburban listed for 25 days sounded like a good deal, they called me Monday morning last week said they’d have it waiting out front for me, got there an hour later said it was sold saturday, they tried roping me into Tahoe’s and other suburbans I told them were out of my price range, they wouldn’t take “I was leaving” for an answer. Then I look saturday and the 2013 suburban 1GNSKJE71DR208881 is listed with a price drop, they told me something happened and the buyer returned it, when my mom called they told her it was sold already and had no idea why it was still listed, now today there’s another price drop, get the heck out of here, what a joke Going back to my traverse purchase 3 years ago, traded in a 2011 Tahoe, they gave us 0%, signed paperwork and was on our way, a week later they called us said there was an issue and gm financial wouldn’t give us 0%, so our payment was gonna be $75 more a month, they said either sign new paperwork or return the truck, said fine I’ll return it and take my Tahoe back, they said can’t do that it’s been sold, which was a lie it was in back row, with new tires waiting to be cleaned, If this dealer calls you hang up, they only want your business if you are spending $100k
Is this review helpful? Yes | No
Jan 9, 2018
peter_w67401
I was contacted by the Internet sales manager in reference to the vehicle listed and I indicated that I wanted a used vehicle equipped like the new one listed. The Internet sales manager indicated that he could not find the vehicle I wanted and kept trying to sell me a vehicle that I did not want and I did not like that. I wanted my vehicle to be in either blue or red and he kept trying to tell me how much better silver was because that’s what he had on his lot. That kind of salesmanship will not get me in to that dealership.
1 of 1 people found this review helpful.
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Jan 3, 2018
asked for bottom dollar and no answer just keep wanting me to come in
1 of 1 people found this review helpful.
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Nov 24, 2017
went pretty good ..felt like I got a very good deal once they understood what my limit was .I would have no reason not to go back
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Nov 12, 2017
They are wonderful people to work with.
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Oct 26, 2017
They did respond in a timely fashion.
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Sep 13, 2017
GuruDQTB7
Quick response. Thank you
Is this review helpful? Yes | No
Sep 13, 2017
Called about this vehicle. They couldn't find it then finally decided it was in the shop for repair. Haven't heard another word from them.
Is this review helpful? Yes | No
Mar 7, 2017
Great, no problems
Is this review helpful? Yes | No

Response from Parks Motors of Augusta:

Thanks, Jerry.  We're glad to have you as a part of our Parks Family!
Feb 22, 2017
Contact was made by phone and email. The dealer was very pleasant to work with. Unfortunately the vehicle was sold before I could make purchase it.
Is this review helpful? Yes | No
Dec 23, 2016
Interested in car and was sold before I could visit and see.
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Dec 12, 2016
They were very helpful and gave me a better insight on a new car that I liked.
Is this review helpful? Yes | No
Dec 3, 2016
Only problem listing still was being posted when car was sold about a week earlier
1 of 1 people found this review helpful.
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Nov 5, 2016
Dealer was very quick to respond and answer my questions.
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Nov 2, 2016
Wonderful, I bought a Jeep from them. Darrys iWalker is a very professional and friendly gentleman who took care of my needs.
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Oct 6, 2016
Very nice staff.
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Jul 16, 2016
They were very professional and answered all of my questions. It was a stress free process.
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Jun 5, 2016
Sales immediately responded. Went to dealership and purchased vehicle. Excellent customer service.
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May 19, 2016
boger
Great!
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May 11, 2016
Called to let me know car was sold
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May 7, 2016
I went to go look at a specific vehicle on a Saturday and was told an employee from their office took the car for the weekend. Made an appointment to come on Tuesday to see the car. I got there and they said the office employee still had the car come back Wednesday. Finally got the car. The ad listed the milage as 19,925 and when I got the car it had 21,9xx miles on it. It was still a good deal, but the service could have been a lot better.
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May 4, 2016
charlene_renae
They responded very quickly and when the vehicle didn't fall into our price range, they were very helpful in sending multiple other options, without being pushy.
Is this review helpful? Yes | No
Apr 21, 2016
My experience was terrible. I saw the car online and was very interested. There was lots of information and pictures of the car in their website. I sent them an email telling them I was interested. Almost immediately they called me to schedule a time I could come to look at the car. This was at 10:00 am. We scheduled the viewing for 6:00 pm that same day. They said they would have the car pulled up front and ready to go for me when I got there. I get there, and everything seems to be going fine. I told them who I was, who i was supposed to talk with, and what car I was there to look at. They acted like they had no idea what I was talking about. So then, one of the salesmen left to go find the car. Fifteen minutes later, still no car. I go back inside to find out whats going on. They tell me they can't find the keys. Thirty minutes pass, and still no car. By this time, I'm starting to get pretty upset. At 10:00 am, they tell me they'll have it ready for me when I get there at 6:00 pm. Eight and a half hrs later at 6:30 pm, they tell me they cant find the keys and that they didn't have it ready to go for me because they are understaffed on Wednesdays. Another half hr later, they tell me they cant get the car started and that it needs a new battery. At this time, 7:00 pm, they ask my family and I if we'd like to ride back there with them to at least look at the car while they're changing the battery. So we do. First thing I notice is a huge crack up and down going all the way through the front bumper. Which they didn't show in the online photos. Several chips in the paint all around the entire car. The tinting coming out of the back windshield. Steering wheel and front and back seats were all worn out. None of these defects showed up in the online photos. I waited an hr to look at a piece of junk that they can't get started. Another half hr later, they still can't even get the battery out, I had finally had enough. I told them I was ready to leave. What they did do for me was fill my gas tank for driving out to Augusta from west Wichita and for wasting an hr and a half of my family and I's time.
2 of 3 people found this review helpful.
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Apr 14, 2016
Called me back but that Tahoe is way out of my price and need.
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Read 13 old reviews
Dec 17, 2015
Responded very quickly but said the vehicle was sold. After a few days and after I had already purchased another vehicle they emailed me back stating that they did have the vehicle. Not sure what happened but it ended up better for me anyway.
Is this review helpful? Yes | No

Response from Parks Motors of Augusta:

Thanks for the 5-star review, Ted.  Naturally, we hate to hear that you didn't wind up in  a Parks car, but hope you'll remember us the next time that you are in the market!  Happy New Year!
Oct 4, 2013
Really great group of professionals that obviously cared about helping you.
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Sep 29, 2013
Jerome was a lot of help.. Car was better than in pictures! No com
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Aug 13, 2013
Easy to work with. Goods sales rep and good dealings with business office.
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Jul 8, 2013
I got a fair deal on a great car. Good financing. I would go back. Brandon Lee the salesman was fun to work with.
Is this review helpful? Yes | No
Jul 6, 2013
I had a fantastic experience with Parks Motors of Augusta & Brandon Lee, my internet sales guy. He was great about sending the pics/video I requested and answering my questions. He even arranged for the vehicle to be delivered to me while on vacation and just in time for my birthday! The vehicle arrived clean, in the condition I expected, with a full tank of gas and a signed birthday card! Couldn't be more pleased with Brandon or Parks Motors! Shanna
Is this review helpful? Yes | No
May 7, 2013
Drove a long distance to buy what i wanted. Im not sure if i would go back. Everyone seems nice but details about my purchase were hard to get. Would of been better if they had included me instead of leaving me in a room alone for hours and only checking in briefly.
Is this review helpful? Yes | No
Apr 23, 2013
A top dealer can turn a fair deal sweet.
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Feb 23, 2013
Fantastic service before and after the sale. Everyone that work with me were polite and i believe I paid a fair price for my car. I will return
Is this review helpful? Yes | No
Dec 2, 2012
Fair, responsive- I ended up buying a vehicle from them
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Oct 18, 2012
Great service, good location, loaners for vehicles in the shop, very much a no nonsense approach to our vehicle needs.
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Jun 30, 2012
Excellent to work with!
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Apr 3, 2012
We decided not to go with Parks because of past experiance with the service department. Salesman is cool however he doesn't work on the cars.
Is this review helpful? Yes | No

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