Michaud Mitsubishi

80 Andover St
Danvers, MA 01923

Sales: (978) 705-4326

Service: (978) 774-4040

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 29, 2017
It's good experience with Michaud Mitsubishi, there very friendly .
0 of 1 people found this review helpful.
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Jun 16, 2017
Dealer left message that jeep was recently under contract to be sold
1 of 1 people found this review helpful.
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Apr 14, 2017
Seven_8509
Responsive, knowledgeable & helpful sales & internet staff. I'm in the process of buying a car elsewhere, but only because the car I want happens to be located elsewhere. I would definitely work with this dealership in the future. Jim & Laura were great to work with. Very attentive, but not pushy. They listened & were very accommodating.
2 of 2 people found this review helpful.
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Apr 3, 2017
Quick responses to my inquiries and the salesman at the dealership was very nice and easy to work with.
1 of 1 people found this review helpful.
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Mar 13, 2017
Everyone was courteous and pleasant. I certainly recommend them in searching for you next vehicle.
1 of 1 people found this review helpful.
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Mar 6, 2017
Nice people
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Feb 26, 2017
Second time using this dealer, great experience. Good price on the car, great price on my trade, and gave us a low interest rate. Would definitely use them again!
Is this review helpful? Yes | No
Feb 9, 2017
dbutler27
Fast response, conscientious and polite sales person, will consider this dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Michaud Mitsubishi:

We appreciate the kind words and the opportunity to work with you! We pride ourselves on being "Your Feel Good Dealership" and it starts at the top. From the Owner Kevin Michaud down to our Customer Care Specialists and back office personnel we would like to extend our sincerest gratitude, Thank You! We hope all is well and that we continue to earn your consideration anytime you need information, service or are in the market for a vehicle. Here is a quote fitting of the situation.

"One kind word can warm three winter months."

Japanese Proverb

Michaud Mitsubishi
9
 More ...
Feb 4, 2017
Made an offer on a vehicle on line sales person was upset at my offer got irate emailed an apology then called me we worked it out so thought he said he would work with me on finding a vehicle and also work on a# for the vehicle I originally. Made an offer on never got back to me they must not sell very many cars
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Michaud Mitsubishi:

Bill,
We apologize about this situation and would like to do what ever it takes to rectify it! Nobody is perfect and nor is it an excuse, your review is what makes us not only a better dealership but better people. Please reach out to any member of our management team so we can mend any wrong doing.

"Our attitude towards others determines their attitude towards us. "

Earl Nightingale, Author and Motivational Speaker

Let us change our attitude and hopefully yours, call us at 978-774-4040
Michaud Mitsubishi
Nov 10, 2016
Even though we didn't make a deal, we had no problems communicating by phone and email
0 of 1 people found this review helpful.
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Nov 7, 2016
Prompt, and professional.
0 of 1 people found this review helpful.
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Aug 23, 2016
I was searching for a realiable vehicle. I was contacted and first thing in mind excellent customer service. I made an appt on a Sunday and upon arrival i was treated like family!!! Love this place highly recommended!!! Kevin( owner) a wonderful man!!
0 of 1 people found this review helpful.
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Jul 19, 2016
jpersinger
Very nice.
0 of 1 people found this review helpful.
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Jun 2, 2016
Great dealing with Dave M. Professional and personable. No hard ball. I came in knowing what I wanted and he helped make it happen. Only downside was the delay in taking ownership due to a needed repair and part. Not sure why that wasn't found during the dealership inspection and repaired before car was offered for sale. The car had certainly been on the lot long enough. Alas. Still overall a good experience.
0 of 1 people found this review helpful.
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Apr 14, 2016
Chose another vehicle. Did not go to dealership this time. Have in the past. Like them.
1 of 1 people found this review helpful.
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Dec 14, 2015
Fantastic experience at Michaud Mitsubishi ! Felt like 3 friends helping me buy a car. Emily, Zach & Stephanie were great to work with !
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Oct 6, 2015
I had an excellent experience with Michaud. I dread going to a car dealership, but I was surprised at how straight forward things went. Found a great deal through CarGuru, test drove it, my salesperson David, answered my questions, spoke with Rick the sales mgr. they followed through on a few minor things that had to be dealt with, given I was buying a used car. No silly stuff, the car was priced right and I bought it!
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Aug 22, 2015
helpful
0 of 1 people found this review helpful.
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Read 5 old reviews
Mar 16, 2015
they were better than other dealerships I've dealt with in the past, but I just wish that they could have anticipated some of the headaches we experienced ahead of time. I was trading in my wife's car (her title, her registration) and I had no clue that I couldn't just transfer the title and registration in her name- they should have known. And when my wife came in to test drive, I wish the salesperson or the finance guy could have just stepped in and said "hey in order to get this purchase going, can we have your wife sign the necessary papers so that when the car is ready, we can just transfer the plates and registration?" - but this didn't happen which caused some issues with the purchase when the car was ready. I like these guys, but this is something I couldn't foresee as I don't trade in used cars on a regular basis- they do- they should have warned me ahead of time of this hazard.
1 of 1 people found this review helpful.
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Jan 21, 2015
dealer has worked with me on all sales and willing to service my needs
0 of 1 people found this review helpful.
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Oct 31, 2014
Very personable. Fair deal.
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May 18, 2014
Awesome - quick and easy
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Aug 20, 2013
Ended up with a busted bumper and they refused to fix it. They even managed to put my license plate upside down when transferring them. Owners really nice, but I expected better customer service.
Is this review helpful? Yes | No

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