Mercedes-Benz of Beaverton

Thien was very accommodating in getting a test drive set up - expedited their safety check process and pulled the car midway through to help us get out in the car. Also, very straightforward about what he knows and doesn't know about the car. I expect to purchase the car today. So far, so good. Will update if we run across any concerns, but very happy to this point.

Quick and easy buying experience!

They responded quickly and I made an apt to see them. When I went there the sales person seemed to busy to help us. He was helping another client even though I called and made apt with him. I wanted go in earlier but he told me to come later in the afternoon and he still couldn’t help us. Waisted my whole day. End buying the same car at a better price at Mercedes of Portland. Never going back .

Terrific, great follow up and answering all questions

Timely reply.

Awesome service

WARNING stay away! I should have known better when I went to view the car the first time and it had a check engine light on. They said it was an O2 sensor. An easy fix and the rest of the car was in tip top shape. The salesman promised 4 new tires on the AWD vehicle we were looking at... then the service department said they would only replace 2... anyone who knows a lick about AWD vehicles knows you have to replace all four or else it messes up the transmission. We insisted on taking it to an independent shop to be looked at. $2,000 of repairs needed and that was just of what they could see without taking the car apart. And not minor issues but glaring safety ones! We had purchased it as a conditional sale because it was exactly the car my daughter wanted. They honored that and gave us our money back but were jerks to my daughter when she went to pick up the check. I'd have to say the salesman, Brett, was easy to work with. Too bad for him that the service technicians are dishonest and care less that you drive away with a safe vehicle. Don't trust them! I will tell all of my friends to avoid them!

Drove three hours to test drive. They sold the car while I was in the middle of said test drive - UNLESS I went with their financing...5% with perfect credit. Thieves. Manager is a joke.

Ian Kim was very helpful and professional, contacting me quickly when I inquired about the vehicles. When I arrived at the dealership, he had both cars ready for me to test drive. The purchase process was simple and there was no pressure at all. I highly recommend Ian and Mercedes Beaverton.

I was able to make contact and purchase this car with no problems, which was a wonderful turn around from previous used car buying experiences.

Went for a Test drive of the CPO SL and SLK, very helpful and welcoming.

They contacted me promptly but the car I inquired about was not exactly what I was looking for so I didn't go look at it

Dealer drove the car 170 miles round trip just to show it to me. Excellent service, excellent car.

very anxious to help. Informative and answered all questions promptly and completely.

They responded ok, but weren't to concern to answer my question about the vehicle i was interested. Just wanted to me to buy.

Dealer would not negotiate the price or work with me to have the car shipped to another state.

Dealer contacted me right away and answered all my questions. Vehicle was priced way over KBB fair market value. I asked if they would be willing to come down on the price. He was going to speak to his manager to see what kind of wiggle room they may have. Said he would call me back with the answer. Never heard back from him. Since then they have lowered the price by 2k online but have never followed up with me to see if I was still interested.