McGavock Nissan Lubbock

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6312 Milwaukee Avenue
Lubbock, TX 79424

Sales: (800) 610-9608

Service: (800) 785-8137

Closed Today (Sun)
Show business hours
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Jan 4, 2017
I purchased this vehicle sight unseen as I was familiar with the model and I lived a couple of hours away from Lubbock. Unfortunately the vehicle was misrepresented in the posting as it had 50% more miles than described in the CarGurus advertisement. To the dealer's credit, when the difference was discovered during the make ready, they contacted me and revealed the new mileage. The low mileage advertised was THE major decision point for choosing that particular vehicle, I was very disappointed and felt like a bait and switch had taken place. Again to their credit the dealer renegotiated the price slightly in my favor and I purchased the car. All other aspects of the purchase went smoothly.
1 of 1 people found this review helpful.
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Jul 16, 2016
Mine was an online trade situation that was handled in an excellent manner by the dealership.
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Jun 23, 2016
The dealer was quick in responding, but my wife and I have to quit shopping for a car until the Fall.
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Read 16 old reviews
Apr 8, 2016
dhope13
Crystal at McGavock was amazing. She worked really hard and responded to all of my questions.
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Feb 27, 2016
Everyone there is very helpful and follows through.
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Feb 23, 2015
The dealer stayed in contact with me.
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Jan 20, 2015
Bait & Switch experience. Called to see car and set appointment for 9am next morning. Salesperson knew I was only looking for this certain car. Salesperson had my e-mail and phone #. Talked to salesperson in the am and car was sold that day. Salesperson did not call to inform me that the only car I was looking for was in the process of being sold. Salesperson had 2-3 cars lined up for me to look at and tried to avoid talking about car I was looking for. Salesperson just wanted me on their lot. Salesperson was not interested in what I wanted.
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Oct 16, 2014
Was looking at vehicles online. Dealer promptly and politely emailed me back to thank me for going the their site.
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Sep 18, 2014
Excellent
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Sep 8, 2014
They have been very nice in keeping in touch with me.
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Jun 6, 2014
Dealer got back to me ASAP with pics of the vehicle that weren't already provided in the details and he gave me a call the same day as my request!
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May 16, 2014
Great to deal with!
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Apr 20, 2014
Very happy with the vehicle but the salesman not so much
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Mar 3, 2014
Class act. They did exactly what they said. Very courteous and professional!
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Feb 10, 2014
The sales lady was amazing! The next time I get a car I will definitely go there!
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Oct 9, 2013
top notch
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Jul 22, 2013
davidpape
great place
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Jun 2, 2013
They were great! Stayed in contact with me through the whole process, and made it as easy as possible. Would highly recommend them!
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May 21, 2013
I will give them one star because I happened to find the car I wanted there after I located it on the Internet. They were terrible to work with. Half the time the salesman didn't know answers to our questions, and the other half he was curt, obstinate ( & we were buying the car!) We wanted to do the deal on Saturday night, at a reasonable time but the F & I guy wouldn't stay to do it. I've had friends who were F&I managers that always stayed late on weekends; it was just assumed they would in order to accommodate the customer, but not these guys. We requested they transport it to Amarillo, where we live, 2 hrs away where they have another dealership & they initially balked at that! Acted like it was an imposition. We bought the car and was treated badly; can you imagine how they treat other potential clients. Never again. Avoid these guys.
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