Long McArthur

Internet Approved, Blue Oval Certified, Quality Checked

3450 S 9th St
Salina, KS 67401

Sales: (785) 227-9578

Service: (800) 874-6316

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 7, 2017
GuruDG8Q7
My salesmen I can’t Remember his name either victor or hector something like that was amazing he tried the best of his abilities to get my service which I appreciate the effort in the end the car was to much with to many miles but effort was perfect for me just didn’t work out
Is this review helpful? Yes | No
Oct 30, 2017
I asked if they would support the ford x program they said the prices were already better than that, Yes they answered my question the interaction was fine
Is this review helpful? Yes | No
Oct 21, 2017
great
Is this review helpful? Yes | No
Oct 16, 2017
The salesman Chris Herbst, was very friendly and helpful.
Is this review helpful? Yes | No
Oct 9, 2017
good experience
Is this review helpful? Yes | No
Sep 16, 2017
Distance to dealer was 90 miles. They had the vehicle waiting for us and a sales associate assigned when we arrived! From the first email and phone contact they made it a streamlined and pleasant experience. Pricing was fair and trade in value was fair. The repair of a minor cosmetic issue was addressed without any hesitation. Overall experience was Top Notch.
Is this review helpful? Yes | No
Jun 9, 2017
GuruM5BX
Very pleasant!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 21, 2017
madmachell
Good experience with this dealership. Tim was very responsive and helpful and answered all of our questions. We didn't feel pressured to buy and Mike, the financing person, was also hood to work with. We are really enjoying the car.
1 of 1 people found this review helpful.
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Apr 20, 2017
made a deal...all worked out well!
1 of 1 people found this review helpful.
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Apr 19, 2017
In order to get shown price, must finance with Ford Financial. Wanted to make a cash deal. Also, "new" car had over 2,000 miles ?? New to who?? Alisha was very considerate and professional. Don't care for this kind of crap.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 14, 2017
Championb
Absolutely a fantastic experience. Picked us up an hour and half away when we flew in. Great communication and a everything exactly as described, very good price on an super automobile. Everyone we dealt with at the dealership was extremely professional and easy to work with. There were absolutely no surprises. Couldn't ask for a better transaction or dealership.
1 of 2 people found this review helpful.
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Jan 21, 2017
Great customer service they work with you as best as they can and very respectful loved this place
2 of 3 people found this review helpful.
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Jan 5, 2017
Quick response and very courteous thanks
2 of 2 people found this review helpful.
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Aug 15, 2016
The new trade-in is still in the service shop and I have no pictures, but have been told the color and know the details. They've been very good to keep trying to help me.
2 of 2 people found this review helpful.
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Aug 11, 2016
They contacted me, but the car was already sold. Why did it list out here if it was brought in for a customer?
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Long McArthur:

Thanks for review our dealership, I'm sorry to hear about the situation. This happens on rare occasions. Our internal database sends inventory feeds to CarGurus several times a day to give the customer the most up to date inventory. In this case, we didn't communicate to the system that it was sold before it was sent to CarGurus. Again sorry for the mistake. Tim Bartz, Internet Manager, Long McArthur
Jun 10, 2016
Quick response. Final price on the truck was $1k over book and would not come down any more. Caused me to look other to retailers.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2016
Couldn't find the truck for a day, told me then it was sold , 2nd sales person called and and stated the truck was available then when I said I was told it wasn't suddenly it wasn't. Then it was left listed fior days after I told them twice to take it down. Classic example of bait and switch. No thank you Long MacArthur!!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Long McArthur:

Sorry for the mix up. Our inventory gets pulled from our system electronically every night. We inspect every vehicle before either going to our lot or being sold wholesale to an auction. We do trade for about 10 vehicles a day and sometimes it can take several days for our service department to look at them. Once we decide to wholesale a vehicle or even when a vehicle is sold it can be a 24-48 hour time period before it is pulled out of our inventory. Again sorry for the inconvenience, please understand that it's not a bait and switch tactic. We would gladly sell the vehicle if it was availabl
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May 8, 2016
Good but because of a mix up we has to wait at the end of the buy for a hour and a half.
1 of 1 people found this review helpful.
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May 2, 2016
The dealer emailed and follow-up professionally, and would be available to answer any questions if and when we wanted to take a test drive of the truck.
1 of 1 people found this review helpful.
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Mar 31, 2016
Very professional, and helpful
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Long McArthur:

Thank you, let us know if you need help with your research.
Jan 13, 2016
Very Responsive, answered questions in a timely manner.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Long McArthur:

Glad to hear about your experience, let us know if you need anything at all.
Dec 8, 2015
Great experience!!! Make sure you see Steve Z. He will ensure tou are treated right.
1 of 1 people found this review helpful.
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Dec 1, 2015
good but found another truck
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Dec 1, 2015
They were very accommodating and helpful and not pushy on buying something
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Read 13 old reviews
Aug 24, 2015
Positive experience working with their internet department as well as their in- house sales department.
Is this review helpful? Yes | No
Jan 31, 2015
Just wanted to push me into higher priced vans
Is this review helpful? Yes | No

Response from Long McArthur:

Sorry to hear about your experience. Please call Tim Bartz at 785-823-2237 or 800-874-6316, we would like to know more about the situation so we can make sure this doesn't happen again. It is not our intention to do business like that, it is our goal to have great customer service which can always be improved upon.  Thank you
Jan 18, 2015
Called me asap had the car I wanted for the right price and I bought it I will send them more bissness
Is this review helpful? Yes | No
Oct 4, 2014
ok. Vehicle wasn't ready to view for almost a week.
Is this review helpful? Yes | No

Response from Long McArthur:

Sorry that the vehicle is taking a while to get ready. Our inventory goes online as soon as we trade for it but we do have our service department inspect it and fix any concerns we have before our reconditioning department gets it ready for the lot. Sometimes it takes a while in service, we trade for about 8-10 vehicles a day and sometimes have to wait on parts to be delivered. If you tell me the vehicle, and your email address, I can get some pictures as it sits and send them to you.
Sep 27, 2014
Ladies I talked to on the phone were not there. The guys never did have any price on vehicle nor did they tell me the price. Said they would figure and were making me come back, then bad-mouthed car I was going to look at at another car place and was trying to keep me from that.
Is this review helpful? Yes | No

Response from Long McArthur:

Sorry to hear about your experience. We do have a Customer Care Department that is almost always available, it looks like they dropped the ball on this one. It also looks like we need to do some training with our sales staff as well. Sorry your experience wasn't pleasant. Call the dealership and ask for Tim Bartz and I will help you if you would give us another shot and thank you for letting me know about your experience.
Jul 24, 2014
suzyque
Very satisfied with experience. I purchased a new vehicle here.
Is this review helpful? Yes | No
Jun 10, 2014
Good Car Buying Experience
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Feb 16, 2014
Good follow up
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Jan 14, 2014
very nice reply and explained all the Roush options
Is this review helpful? Yes | No
Aug 8, 2012
kept trying till they reached me
Is this review helpful? Yes | No
Jul 2, 2012
Horrible response time. Wrong trade in price was give. They will give you a wrong price for trade in and give you a different price when your ready to sign. Without ever being mentioned by the finance guy. Horrible experience.
Is this review helpful? Yes | No
Jun 22, 2012
They did contact me, however I found a deal close to home.
Is this review helpful? Yes | No
Feb 13, 2012
Bought a 96 ford mustang cobra from this company when i got it home there was a vibration coming from the engine turns out it was all 3 motor mounts were bad this company even though it was a as is car replaced the front to motor mounts for me at no cost
Is this review helpful? Yes | No

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