Lee GMC Truck Center

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819 Center St
Auburn, ME 04210

Sales: (877) 889-9918

Service: (888) 500-9157

Today 8:00 AM - 7:00 PM
(Closed Now)
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Sep 1, 2017
Got a great deal. Everyone there was very helpful
Aug 16, 2017
valmb2
I was VERY disappointed in this dealerahip. I not only drove hours out of my way but I wasted tons of my time to see a truck. First, I called Lee when I was on my way, the receptionist was pleasant, but not very personable. I explained who I was, asked for you and got transferred to someone else, not a big deal. But i again had to explain who I was and what I was looking for. The sales man took my name, and told me to come in and ask for him. I told them that I had little kids with me, and they would probably be sleeping, so I was uncomfortable leaving them outside. He said that he would look for me. When I arrived at Lee, I was surprised at how big it was. So I called, and got transferred to someone in sales at the GM side. This lady was nice, but seemed a little (trying to be nice about it... but "clue-less." She told me that she would send out the sales man that I had been talking to. I told her that I was parking out front, and that I had 2 kids with me.  So I parked, and I waited... Then I changed the baby, (we use cloth diapers, it's not really a simple task. Haha.) And then I decided to change the baby's clothes, Then I walked around a bit near my car, until my 2 year old woke up and got mad. So then I sat back in the car and fed the baby. At this point I was annoyed. I am telling you this so that you get the amount of time I am talking about. No one came to see me, no one called, nothing.  Although, there was a man outside who appeared to be working with someone else. After feeding the baby, I had to leave to make my friends wedding. I get that things happen, I used to work in customer service. But really, this was poor service. I'm not just someone quickly looking at trucks, I'm someone who has spent hours looking at trucks, knows exactly what they want, who Is preapproved and ready to buy 3 weeks ago. Lee called me on the following Tuesday, assures me that this is not how they do business and told.me that they would bring the truck to me, i live about 2 hours away. Looking at the photos the truck already had well over 1000 miles more then the listing. And if I wanted to buy it then I didn't want to end up putting the unneeded extra miles. The sales person walked around the truck and explained in detail any minor flaws. I contacted my bank to let them know that I wanted to purchase the truck. Then I contacted Lee to let them know that id like to purchase it, and to my surprise, I was bombarded with additional fees, and talked to like an idiot. No thank you, I will defiantly take my business elsewhere.
Jun 3, 2017
Love my purchase, their service was great
Read 2 old reviews
Aug 5, 2015
Good followup
Jul 7, 2015
Ended up buying a different model, but response was quick, courteous, and professional.

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