Heritage Cadillac Mitsubishi

GM Certified Internet Dealer

7134 Jonesboro Rd
Morrow, GA 30260

http://www.heritagecadillac.net

Sales: (770) 728-6609

Service: (866) 770-9908

Today 9:00 AM - 8:00 PM

(Closed Now)

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Sales Reviews (20)

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Apr 30, 2018

GuruWTXPG

John was very helpful

Mark helpful

Apr 28, 2018

Jerome

Spoke with them several times but couldn't make a deal on the vehicle. The sales person, John Wilson kept in contact with me

Mark helpful

Mar 27, 2018

Mzdero

Advertised prices are PHONY! The general manager was RUDE & kicked a chair during my visit which was Frightening. The salesman then said that the general manager has Down's Syndrome & struggles with lashing out. It was a zoo. Before we left, two salesman argued over a customer wanting a 'long (test) drive'. DO NOT WASTE YOUR TIME at HERITAGE CADILLAC. PHONY Deals. Scary folks.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, thank you for your feedback. We want to assure you that providing our customers with the best customer service is our top priority. We take these matters very seriously and would like to know who you specifically dealt with on your visit. Please give us a call at 770-960-0060, and ask to speak to our Marketing Coordinator, Rosa Servin.

Mar 12, 2018

GuruDQNTS

My experience was VERY DISAPPOINTING... I told the salesman that my credit was not good. He assured me that I would get approved. I also told him the amount I had for a down payment $3000 to be exact. Everything was good... so I thought.... the salesman told me I needed to add $2000 more ro get the deal done and that my payment would be $699 a month which is a payment I can't afford. Yes I wanted this Vehicle, but no I'm not going to put myself into further debt by purchasing a vehicle I can't afford.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, we appreciate your feedback! We're sorry to hear that your experience with us wasn't satisfactory to you. We are really passionate about getting our customers approved for the vehicle that they want and our salesman was only trying to achieve that mutual goal. As you mentioned, we were able to get you approved but we apologize if it wasn't an ideal price for you. If you want to discuss your visit with us further, please do not hesitate to contact us at 770-960-0060, you can ask for our Marketing Coordinator, Rosa Servin.

Mar 5, 2018

Fingers_malone

Yes, they put me on some blast type email chain. took about 2 days to get a simple question answers and to no avail, it was pointless by that time. If they are going to offer an opportunity to answer a question by email, they should read it and not just consider it an opportunity to start bugging people to death and not even looking at the question

2 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, we appreciate your feedback! We're disappointed to hear that we did not meet your expectations. We want to assure you that our customers are our top priority and we truly apologize for any inconvenience but our records indicate that we responded to your questions promptly and accurately. If you would like to discuss your experience with us further please feel free to reach out to our marketing coordinator, Rosa Servin, by calling us at 770-960-0060.

Mar 1, 2018

MrsG

Thanks for following up with me. I’m going in a different direction.

Mark helpful

Feb 21, 2018

Ron

I talked with them about the product. It was not a fit for me.

Mark helpful

Feb 11, 2018

daysmans

great to work with

Mark helpful

Jan 8, 2018

Maggie

He was very nice and professional I plan to contact him again when I decide to purchase

0 people found this review helpful.

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Dec 28, 2017

Guru54XQ3

Well things went well, I'm working in Iraq and my wife took care of everything, John W. did a great job in making things happen. the car is home my wife said that it is a smooth riding car!!!!!!

Mark helpful

Dec 8, 2017

Dee

The Saleman responded to my email over night. The next day he called and gave me all the information on the car I was questioning him about. The next weekend I drove to Atlanta GA to test drive the car. When I arrived at the dealership, my Saleman came out to greet me. I drove the 2014 Cadillac CTS 2.0 T luxury and then decided to purchase it. The customer service was great. The building is very relaxing!!! They gave my son and I drinks, Cadillac hats, 3 months of Onstar, a full tank of gas, and a $20. gas card on top of that!!! My Saleman even drove me to take my rental car back. I do recommend this car dealership...I had a great experience!!!

1 people found this review helpful.

Mark helpful

Nov 24, 2017

Ken

It was just an inquiry but they were on the ball with it.

Mark helpful

Response from current dealership:

Thanks for letting us help, Ken! We're always here to answer any questions you have!

Sep 1, 2017

GuruDBMDB

Very nice very helpful very quick to respond.

Mark helpful

Response from current dealership:

Thanks for your awesome feedback! We're happy we could help with our quick response. Thanks again, and please let us know if we can assist with anything else!

Aug 8, 2017

Justin

Excellent

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your great review, Justin. We appreciate your business and look forward to working with you again in the future! Thank you!

Jun 20, 2017

William

They called me the next day and left a message on my phone. they never answer the original question, but they did as k me to look at other cars.

0 people found this review helpful.

Mark helpful

Nov 18, 2016

Zelma

Very nice.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the quick response, Zelma, and we're pleased to see you satisfied.

Aug 31, 2016

Carolyn

Awesome response! Gave me all information that I requested.

1 people found this review helpful.

Mark helpful

Response from current dealership:

It was a pleasure, Carolyn! Thank you for calling and we look forward to helping you again.

Jul 26, 2016

J_Peterman

Contacted me once and I wrote back. That was the last that I heard from them.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, and we're sorry to hear this. We're currently investigating into this so that we can make sure to get your inquiry taken care of right away. If you don't hear back from us soon, please give our General Manager, Sabrina Crawford, a call at 770-960-0060 and provide her with any questions you were hoping to get answered. We look forward to hearing from you.

Jul 8, 2016

Ted

Experience was awesome. Purchased the 2015 Escalade, it was as advertised. the communication was smooth, and the Transaction was smooth. No pressure.

2 people found this review helpful.

Mark helpful

Response from current dealership:

That's wonderful to hear, Ted! When it comes to providing a smooth transaction, our team does their best and we're glad you had a great time with us. Congratulations on your new Escalade!

Jun 22, 2016

Patrick

UnProfessionalism at its finest. They don't close deals or follow up within the time frame they said. Tried to offer a Mitsubishi over the Chrysler I inquired about after being told once I make more money I can come trade it in, I take home no less then $13-1,500.00 per week... Very insulting

1 people found this review helpful.

Mark helpful

Read 29 old reviews

May 24, 2016

Mildred

My experience was great. My sales person Tom was very knowledgeable and helpful with excellent customer service. I would recommend this dealership. I love my Cadillac SRX!!! Thank you!!!

Mark helpful

Mar 7, 2016

Jim

We told them we wer e not nterested in car since it had been in an accident and had had three owners

1 people found this review helpful.

Mark helpful

Jan 9, 2016

Lisa

Very responsive. The car was overpriced on Car Gurus so I didn't buy it.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you, Lisa. We're always happy to help wherever needed and we're glad you enjoyed the team.

Dec 24, 2015

ray

Tom G the salesman was outstanding. I did not end up buying the auto I was looking for, but Tom was very helpful. I would definitely try them again!

Mark helpful

Response from current dealership:

Thank you for the great compliments, Ray. When it comes to providing thorough information for our customers, Tom really does his best to help. We appreciate your time and hope to help you again in the future.

Sep 3, 2015

James

Great communication and information from this dealer. I would consider using them in the future.

Mark helpful

Aug 27, 2015

Alex

They sold the car from underneath me and did not email me to let me know that the car has been sold nor did they ask for a down payment to hold the car until I can get to town I just felt that that was very unprofessional

1 people found this review helpful.

Mark helpful

Apr 30, 2015

lonell

Great experience went home with a car

Mark helpful

Apr 5, 2015

Daniel

Great people, awesome prices, highly professional people.

Mark helpful

Feb 26, 2015

felecia

We were treated with first class customer service in both sales and finance. Mr Steve guaranteed us that we would be financed and Mr. Earnest Ousley made sure my dream came true beyond my expectations. I received a letter from Tim Crawford, President and Sabrina Crawford, co-owner of Heritage in Morrow Georgia letting me know that they appreciated my purchase of my 2012 cadillac escalade and want make sure that I had a pleasant experience. In addition, I received a letter and telephone call from maintenance letting me know of the professional services that's available. Awesome! I am bless to have a consumer concern about my driving pleasure and assure reliable performance. Mr Earnest Ousley is the Best Salesperson who delivers with excellence!!!

Mark helpful

Dec 29, 2014

Sherryl

Good Customer service

Mark helpful

Oct 25, 2014

brill

I drove 60 miles to see the car when I got there the sale man dealer told me motor was bad would not show the car to me and the next day it was still on the internet and it`s still on it

Mark helpful

Oct 23, 2014

Dendrick

Don Little (salesman) & Mark (sales manager) were both helpful & professional. The best service I have ever had during my car buying experience. (i.e. 7th time)

Mark helpful

Aug 24, 2014

Hilda

They were persevering with trying to find me a deal, but I was still not able to find the right price with them.

Mark helpful

Aug 5, 2014

daniel

Very helpful

Mark helpful

Jul 7, 2014

Maurice

They jumped right on the email and didn't stop until someone made phone contact

Mark helpful

Jun 2, 2014

Joann

Super professional and friendly! Made the buying experience easy and convenient.

Mark helpful

May 31, 2014

John

The dealer response was fairly quick. I made a $500 deposit on a vehicle while I arranged financing but then the sales manager sold it to someone else the same day. Couldn't wait 1 business day I guess. When a deposit is taken on a vehicle it should be considered sold right then and there, not sold out from under the person with the deposit.

Mark helpful

Apr 7, 2014

Deborah

he responded right away, very nice people

Mark helpful

Dec 12, 2013

Ksharp

Very responsive. Very friendly. Will call them next time looking for a vehicle.

Mark helpful

Dec 3, 2013

Anwar

Their prices are not competitive

Mark helpful

Dec 1, 2013

Rob

I called the dealership and spoke to Joni after a bad experience with an initial salesman. I explained my experience and she stated that she would help me. Never heard back from her again. No so great service. Not so great staff since I spoke to several and all failed to get back with me or do what they stated would do especially provide me with a car fax. Also watch out for that 2003 corvette supposedly has a clean car fax but check out the rear hatch as it has been rear ended and repaired --- quite badly I might say - under the 50th anniversary emblem was lots of bondo and non matching color repairs. Buyer beware!!!!!!!!!!!!!!

Mark helpful

Oct 26, 2013

Reggie

simple,quick,accurate

Mark helpful

Oct 24, 2013

Isaac

They keep harassing folks almost everyday calling folks

Mark helpful

Oct 13, 2013

Christine

We had a great experience with buying a car at Heritage. They were very friendly. It took a while to get to the person who handled financing, but overall we had a good experience!

Mark helpful

Sep 14, 2013

Innocent

Good

Mark helpful

Apr 7, 2013

Rose

Great service. Very professional

Mark helpful

Oct 19, 2012

richard

didn't have the car that i was looking for.

Mark helpful

Aug 20, 2012

Natalie

Excellent customer service response was immediate

Mark helpful

Jun 4, 2012

Winn

very nice and helpful. I'd buy from them again.

Mark helpful

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Heritage Cadillac Mitsubishi