Hendrick Chrysler Dodge Jeep RAM Hoover

When we arrived at the dealership the Jeep was there but we were told it was sold to another dealership. The Jeep was still listed as available later.

No longer interested in this car at this dealer. I received emails but they could not get my name correct. I replied with correct name and they replied back with the wrong name 'Charles".

After making the deal keep coming back with different quotes and not want to fix what they had promised had to keep harping at them to get car fixed

James bent over backwards to make us happy.

Deal contacted me same day but car was sold

Very nice people

This dealer stayed in contact with me through phone and email was very courteous. I didn't buy my car from them but they were great!

Called every other day on a vehicle I couldn't afford. Would leave message saying they have good news and the news was they still had the truck I couldn't afford.

Made 3 different appointments to see the car and dealership canceled each appointment. They admitted the car had been sold after I confronted them. Than they scheduled a third appointment for me to see another Subaru outback. On the day of this appointment I called to confirm and was told the sales person would call me but he never did. I think they never had a Subaru.

Cory took me on test drives in several vehicles and gave me space to make my own decisions.

Salesmen John Kinlaw and Darius very helpful and nice.

Great response time and pricing

when I inquired about the car, he added 2000.00 to the advertised price.

The initial contact from the dealership was courteous.

They were responsive

Spoke to an "internet representative," and was told a sales associate would contact me in the following day or two. It has been a week and I still have not heard from them. I live a considerable distance from the dealership and am unwilling to take the trip without speaking to a salesman/woman prior. They lost a potential buyer for a vehicle.

Had an excellent experience. With the guys that was helping us..would definitely go back

Decided against this car. Too many miles for me.

Excellent dealer with fast response and nice employees. Traveled 280 miles and they were waiting for me. Excellent

The dealer responded quick and explained their process for checking out pre owned vehicles. Very friendly and knowledgeable. Would definitely recommend friends and family to Hendrick.

I called before leaving my home to verify that a vehicle was still available . They said it was and set up a time for me to test drive. When I got there they sat me down and I began filling out paperwork on my trade in. The entire time I was waiting for them to bring around the car. They told me they "had what I was looking for pulled around." When I walked out it wasn't even the same make of car I had drove an hour to see! Then they told me that while I was filling out paperwork they had sold it! I would not have been nearly as mad if they would have been upfront and honest about it instead of trying to distract me with another vehicle. Needless to say we won't be back.

I spoke with the sales manager about a vehicle and when he found out my situation he did not respond to my emails anymore.

I contacted the dealership and spoke to a young lady who had a salesman named Justin return my call. I wanted to pay cash for a Hyundai Genesis Coupe 3.8 R Spec that was for sale. I asked a lot of questions regarding the Carfax report, repairs, etc. and even contacted the place where the repairs and/or evaluations were performed. Justin advised me that his manager, Adam, would call me back. I never heard from Adam. I received a follow up call for a survey and advised of my experience. They ensured me that Adam would call me back. No call. I called Justin once again, who confirmed that the vehichle was still available. He insisted that he would text Adam and have him return my call. Well... no call to date. I gave up. We never even got to the point of discussing the price, although I did see that NADA stated the vehicle sticker price was inflated based on the mileage, year, make, model and upgrades. I also checked Kelley Blue Book, but was told by Justin that the dealership only used NADA guides and pricing. I guess they didn't Ned the sale. However, a return phone call even stating that would have been nice.

quick to respond to inquires, great customer service

Great staff, excellent customer service and genuinely hospitable from beginning to the end of the car buying process!!!! Totally satisfied!!!!