Hendrick Chrysler Dodge Jeep RAM Hoover

1624 Montgomery Hwy
Birmingham, AL 35216

Sales: (205) 732-8233

Service: (855) 878-2655

Today 9:00 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/03/25/10/42/2017_ford_escape-pic-8843144669342197767-152x114.jpeg

2017 Ford Escape SE Used Cars in Birmingham, AL 35216

Great Deal
$3,938 BELOW
CarGurus IMV of $20,837

Price: $16,899

Mileage: 3,603

Location: Birmingham, AL 35216

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Silveringot Silver Metallic Description: Used 2017 Ford Escape SE for sale - $16,899, 3,603 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/03/15/13/33/2015_kia_optima-pic-8780163346672596029-152x114.jpeg

2015 Kia Optima EX Used Cars in Birmingham, AL 35216

Great Deal
$3,068 BELOW
CarGurus IMV of $16,556

Price: $13,488

Mileage: 41,912

Location: Birmingham, AL 35216

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Tanmetal Bronze Description: Used 2015 Kia Optima EX for sale - $13,488, 41,912 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/03/31/07/29/2015_gmc_sierra_1500-pic-3265132721719554160-152x114.jpeg

2015 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Birmingham, AL 35216

Great Deal
$4,027 BELOW
CarGurus IMV of $34,827

Price: $30,800

Mileage: 72,337

Location: Birmingham, AL 35216

Average time on market: 49 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blackonyx Black Description: Used 2015 GMC Sierra 1500 SLT Crew Cab 4WD for sale - $30,800, 72,337 miles with Value Package, Leather Seats, Navigation System, SE Package, Preferred Package, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/04/12/11/51/2016_ford_f-250_super_duty-pic-2579305035194737344-152x114.jpeg

2016 Ford F-250 Super Duty Lariat Crew Cab 4WD Used Cars in Birmingham, AL 35216

Great Deal
$4,643 BELOW
CarGurus IMV of $55,331

Price: $50,688

Mileage: 11,802

Location: Birmingham, AL 35216

Average time on market: 51 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blackshadow Black Description: Used 2016 Ford F-250 Super Duty Lariat Crew Cab 4WD for sale - $50,688, 11,802 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/03/23/07/30/2016_bmw_x1-pic-7997502454502866778-152x114.jpeg

2016 BMW X1 xDrive28i AWD Used Cars in Birmingham, AL 35216

Great Deal
$3,241 BELOW
CarGurus IMV of $28,474

Price: $25,233

Mileage: 30,368

Location: Birmingham, AL 35216

Average time on market: 31 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Graymineral Gray Metallic Description: Used 2016 BMW X1 xDrive28i AWD for sale - $25,233, 30,368 miles with Driver Assistance Package, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Heat Package, Premium Package, Climate Package
https://static.cargurus.com/images/forsale/2018/04/26/16/36/2014_buick_enclave-pic-8672147307636260710-152x114.jpeg

2014 Buick Enclave Premium FWD Used Cars in Birmingham, AL 35216

Great Deal
$3,254 BELOW
CarGurus IMV of $21,665

Price: $18,411

Mileage: 93,055

Location: Birmingham, AL 35216

Average time on market: 58 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Whitewhite Diamond Tricoat Description: Used 2014 Buick Enclave Premium FWD for sale - $18,411, 93,055 miles with Leather Seats, Navigation System, Chrome Wheels, Bluetooth, Backup Camera, Cargo Package, Convenience Package
https://static.cargurus.com/images/forsale/2018/05/11/07/26/2015_toyota_sequoia-pic-3794469025083450220-152x114.jpeg

2015 Toyota Sequoia SR5 FFV 4WD Used Cars in Birmingham, AL 35216

Great Deal
$1,924 BELOW
CarGurus IMV of $28,801

Price: $26,877

Mileage: 91,339

Location: Birmingham, AL 35216

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Silversilver Sky Metallic Description: Used 2015 Toyota Sequoia SR5 FFV 4WD for sale - $26,877, 91,339 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/03/24/07/30/2015_mini_cooper_paceman-pic-6741111326220168775-152x114.jpeg

2015 MINI Cooper Paceman S ALL4 Used Cars in Birmingham, AL 35216

Great Deal
$2,232 BELOW
CarGurus IMV of $20,482

Price: $18,250

Mileage: 20,188

Location: Birmingham, AL 35216

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blackabsolute Black Metallic Description: Used 2015 MINI Cooper Paceman S ALL4 for sale - $18,250, 20,188 miles with Sport Package, Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Premium Package, Technology Package
https://static.cargurus.com/images/forsale/2018/04/17/11/27/2016_jeep_cherokee-pic-4985256479436297207-152x114.jpeg

2016 Jeep Cherokee Sport FWD Used Cars in Birmingham, AL 35216

Great Deal
$1,963 BELOW
CarGurus IMV of $15,862

Price: $13,899

Mileage: 52,172

Location: Birmingham, AL 35216

Average time on market: 36 days Certified Pre-Owned: No Color: Blackbrilliant Black Crystal Pearlcoat Description: Used 2016 Jeep Cherokee Sport FWD for sale - $13,899, 52,172 miles with Value Package, Steel Wheels, Bluetooth, Backup Camera, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/03/13/37/2017_chevrolet_malibu-pic-8160313939274600157-152x114.jpeg

2017 Chevrolet Malibu LT Used Cars in Birmingham, AL 35216

Great Deal
$1,792 BELOW
CarGurus IMV of $20,536

Price: $18,744

Mileage: 7,371

Location: Birmingham, AL 35216

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blueblue Velvet Metallic Description: Used 2017 Chevrolet Malibu LT for sale - $18,744, 7,371 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Navigation System, Technology Package
https://static.cargurus.com/images/forsale/2018/03/21/12/07/2013_jeep_wrangler_unlimited-pic-5867355878716819302-152x114.jpeg

2013 Jeep Wrangler Unlimited Sahara 4WD Used Cars in Birmingham, AL 35216

Good Deal
$2,740 BELOW
CarGurus IMV of $32,228

Price: $29,488

Mileage: 14,988

Location: Birmingham, AL 35216

Average time on market: 45 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blackblack Description: Used 2013 Jeep Wrangler Unlimited Sahara 4WD for sale - $29,488, 14,988 miles with Bluetooth, Alloy Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/05/11/07/26/2015_chevrolet_silverado_2500hd-pic-7112070993215370016-152x114.jpeg

2015 Chevrolet Silverado 2500HD LT Double Cab SB Used Cars in Birmingham, AL 35216

Good Deal
$3,190 BELOW
CarGurus IMV of $32,080

Price: $28,890

Mileage: 54,875

Location: Birmingham, AL 35216

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silversilver Ice Metallic Description: Used 2015 Chevrolet Silverado 2500HD LT Double Cab SB for sale - $28,890, 54,875 miles with SL Package, Bluetooth, Navigation System, Suspension Package, Alloy Wheels, Convenience Package
https://static.cargurus.com/images/forsale/2018/05/11/07/26/2013_honda_civic_coupe-pic-5131335525811325805-152x114.jpeg

2013 Honda Civic Coupe EX-L Used Cars in Birmingham, AL 35216

Good Deal
$1,323 BELOW
CarGurus IMV of $12,213

Price: $10,890

Mileage: 90,652

Location: Birmingham, AL 35216

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Bluedyno Blue Pearl Description: Used 2013 Honda Civic Coupe EX-L for sale - $10,890, 90,652 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/23/07/48/2017_dodge_grand_caravan-pic-2163929811524580503-152x114.jpeg

2017 Dodge Grand Caravan GT Used Cars in Birmingham, AL 35216

Good Deal
$1,684 BELOW
CarGurus IMV of $23,433

Price: $21,749

Mileage: 13,069

Location: Birmingham, AL 35216

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blackblack Onyx Crystal Pearlcoat Description: Used 2017 Dodge Grand Caravan GT for sale - $21,749, 13,069 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System, Alloy Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/18/07/22/2018_chevrolet_tahoe-pic-1379485936935664324-152x114.jpeg

2018 Chevrolet Tahoe LT 4WD Used Cars in Birmingham, AL 35216

Good Deal
$3,755 BELOW
CarGurus IMV of $61,645

Price: $57,890

Mileage: 4,185

Location: Birmingham, AL 35216

Average time on market: 99 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Graytungsten Metallic Description: Used 2018 Chevrolet Tahoe LT 4WD for sale - $57,890, 4,185 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Suspension Package, Alloy Wheels, Bluetooth, Backup Camera, Luxury Package
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All reviewers have been verified to have contacted this dealer – Learn More
May 11, 2018
Guru53MZR
They were very helpful & going to pick the car up in the morning hooray
Is this review helpful? Yes | No
May 3, 2018
I was not happy at all because they didn't honor the advertised price (15,890 or so). First they tried to jack up the price with a bunch of add-on features that I would never pay for. I told them that I didn't want those features and they told me that they do these additions to all of their cars -but they do not put this in the advertised price. I was about to walk when they slid a slimy price to me that was $1000 more than I expected to pay. They asked me if I would still be interested if they discounted the car so that it was still around that original price. After much hard thinking and debating over walking out -due to the shady dealer practices -I agreed to a price that was once again near the 15,890 originally advertised price. Then they tried to sell me on a maintenance plan. I told them no. They tried to sell me on an oil change program -and again I said no because I came in to purchase this car with $10000 down and expecting to finance 5,890 + dealer fee, taxes etc. They kept me waiting on paperwork for at least two hours which made me impatient to get out of their. They were also wanting to close. So they shuffled papers at me to sign at a very fast rate. I never saw the purchase price paperwork in that mess of paperwork garbage. They shoved some paperwork into a folder and handed it to me with the keys. I went on my way home. The next day -I was looking at the paperwork and saw that the purchase price had been jacked up to nearly 16,700 (before dealer charge, taxes, etc). This was the bottom line price before financing or extra fees. So where did the extra $800 come from? I read further and found where they charged me $290 for an oil change program that I told them I absolutely didn't want. There was no explanation for the other $500. This is theft. Their response to anyone who complains is "We didn't get to be #1 dealer by doing shady deals" My reply to this is "Then who did you pay off to get to be #1 dealer while doing shady deals like this?" I am not the only one that has complained about many of these same tactics -and yet they still pull them on their customers.
Is this review helpful? Yes | No
Response from current dealership owner:
Website was very clear that this vehicle price did not include popular accessories. Even after the accessories we were $400 below market pricing within 250 miles. Customer had many opportunities to not proceed with deal. Still Alabama's GIANT and we do it by having the best prices and customer service with a no pressure environment.
May 1, 2018
The salesman responded several times via e-mail. He even called and gave me his cell phone number. My daughter drove 2 hours from out of town to see the car we had contacted him about (after calling that morning and confirming it was still on the lot). When we arrived we were told it was "no longer available." They had nothing comparable in stock. Trip wasted. She bought a car from a different dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 30, 2018
GuruWY7RN
Matt Pitts was great to use! Very helpful and nice to deal with. Did not annoy me or pressure me.
Is this review helpful? Yes | No
Apr 18, 2018
Didn't feel like they wanted to make a deal. They have had this Armada for 60 days, tried to pressure me to buy it, saying we are going to sell it to another dealer if you don't buy it. Nice SUV, had some scratches, and was dirty when I drove it.. They basically let me walk off not making a deal over 1000 dollars. When you have someone in a dealership with an 800 credit score, you should do everything you can to make a deal, it could have setup several more deals for the future.... I feel like my time was wasted after I told them what my top dollar per month was, and they still tried not to make a deal. Guess what, almost a week later, it is posted back on car gurus and the salesman has tried to contact me again.. no thanks....
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for your visit. Vehicle is priced as a loser and $4000 below market to move is the reason there was no more room to move. Credit score has nothing to do with how we price a vehicle. Being number one in the state isn't because we price too high. Thanks for giving us a shot however. Salesperson was calling to see if you still had any interest and to follow up as we always do.
Apr 7, 2018
I bought this 2016 Ford Mustang GT Premium Convertible at Hendrick Chrysler Dodge Jeep RAM in Hoover, AL on March 30, 2018. The sale was a good experience, and Justin responded immediately to my request, and was ready to show and close the deal on the car. They were very professional. My only criticism of the deal is that the extra services Hendrick provides should be stated up front in the advertised sales price. The protection package is a good idea, but it is added into the final bill of sale, and is not part of the stated sales price.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks. Welcome to Team Hendrick
Feb 21, 2018
Guru5F1Q7
Call back as promised
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 19, 2018
Justin Sanderson
Ok so I showed some interest in a 2015 ram 1500 sport. Sent an email to them to start the haggling and got a generic reply that didn't answer my questions at all. To top it off, they changed the price overnight. They went up 2000 on the same day as my email and have continued to go up since. I was interested in the truck but if that's the kind of service you get from them, then screw them! My opinion, they're shady as hell and don't deal with them. Now I see the price of the truck is about 3k over valued. A+ on dealing with potential customers - NOT! Btw, I have enough cash in the bank to buy the truck outright but the tricks they pulled right from the start speaks volumes to how they would treat their customers after the sale.
2 of 2 people found this review helpful.
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Feb 4, 2018
Friendly, fast to respond. Sadly car was sold before a deal could be made
Is this review helpful? Yes | No
Feb 2, 2018
Guru5S3WD
Great people
1 of 1 people found this review helpful.
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Jan 28, 2018
GuruZJZ47
This place is a joke. They are not willing to work with you. And take advantage of people on trade ins. I had a truck that was worth 8700 on trade in but wanted to give me 5000. I left there and went somewhere else and had no problem with them. Sales person I had was very good but financial management was below average. I Will NEVER GO BACK THERE AGAIN. I WILL TELL EVERYONE DONT GO THERE. If your not buying a high dollar car of truck they are done with you.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Charles, Please feel free to give me a call. I would love to apologize for any miscommunication and review the opportunity to get better. We didn't become #1 allowing bad customer service. Joel Smith 205-909-2119
Jan 26, 2018
GuruZHWTM
Quick response. Salesman Matt was very helpful, and willing to go above and beyond.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 23, 2018
Not good. Waist of my time for me to drive down when they could have answered my questions over the phone but would not take time to do so.
0 of 2 people found this review helpful.
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Response from current dealership owner:
So sorry we were not able to help. Please feel free to call me Joel Smith 205-909-2119 and I will try to help with your vehicle search.
Jan 23, 2018
BTMartin
The vehicle was hail damaged. They told me that it was ok b/c it wasn't listed on the title or carfax. I asked them to show me the paperwork verifying that statement and i never heard back from them again!
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We did experience a hail storm in April and have a few vehicles left. We have all the documentation on damage and discount if you would like to discuss. Joel Smith 205-909-2119
Jan 8, 2018
I was contacted within 12 hours by email and have received several follow-up emails as well as phone calls. However I am not quite ready to purchase yet. I am going to give them a call when I get.ready.
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks so much for giving Hendrick a chance to work with you.
Dec 31, 2017
Lelvie Garrett gave me 20 days to geat my money
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 27, 2017
Salesperson was rude and did not follow up with questions!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 3, 2017
Guru97FHT
The represtative emailed and reached out to me on several occasions to meet my need. Very friendly as well as courteous.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 27, 2017
The car had approximately $1700 in add ons when I got there to look at it, not including taxes, fees etc. The salesman never mentioned that on the phone when i talked to him about the price. I drive an hour to get there. The price advertised should have reflected the add ons. I will never do business with them.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
So sorry for the miscommunication. Its impossible to mention all accessories etc that are added via the website due to factory inventory uploads. We do mention that prices do not include any tax, tags fees or accessories. Would be very easy to locate a vehicle with no accessories if given that opportunity. We are number one in the state and its not because our prices are too high. Would love the opportunity to still help.
Nov 16, 2017
Surprise. I went to the dealership and was going to buy this truck if it drove out well. I asked for the best price and it was about $1,500.00 more than the advertised price. It seems the truck had dealer add-ons (nitrogen in the tires, door guards, GPS, custom floor mats). Bottom line, the salesman rejected my offer of $24,199.00 three times. Note in the fine print it says dealer add-ons not included in price. They still have the truck.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
So sorry for the miscommunication. We work really hard to market price all of our cars to be at or below like models within a 250 mile range (including the Hendrick Advantage items), as we did with this vehicle. Please feel free to call me Joel Smith General Manger at 205-909-2119 and we can review. Ill do my best to help. Thanks for the feedback.
Nov 2, 2017
very good, nice guy i spoken with he also sent me a list of vehicles that fits my budget.. two thumps up..
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for the opportunity.
Nov 1, 2017
Tanner Shaw
I was contacted immediately even thought it was after 8 PM.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for the opportunity.
Oct 31, 2017
dln4jln
5
Corey our sales rep was very kind and helpful and went above and beyond to get what we wanted a super deal!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Glad to have you on Team Hendrick.
Oct 31, 2017
This dealership doesnt always have listed vehicles ON SITE but perhaps it seems they might "pretend" to... :-( Actually WENT TO a couple of their local lots and visited a couple of times without anyone approaching and asking if they could help me with anything for the 30 minutes I walked around...
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 18, 2017
GuruDFJ7S
Waited in lobby 30min after I made appointment. They then added 3k + worth of fees to the advertised price of car. Not a good experience. Would not recommend.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Not sure of the details...but Ill make sure its made right. please call me at 2059092119.
Oct 17, 2017
Guru95ZFB
Great place!
0 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks so much for the review.
Oct 9, 2017
Horrible customer service, you must go to dealership to get prices. I’m not driving over an hour just to get an out the door price based on the price posted. Wasn’t asking dealership to lower price just tell me taxes and fees
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Sorry for ant miscommunication. We absolutely can get you all figures needed. We help customers all over the east Coast and cant do that by requesting a visit. Please call me at 2059092119.
Oct 5, 2017
They replied to my inquiry very fast, set up an appointment that day. My salesperson, Christian, was great. The car was in great condition and they worked with me to get the price where I wanted.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks so much for your business and becoming a Hendrick driver.
Sep 29, 2017
Salesman was well prepared and quoted an out-the-door price that exceeded my budget, especially for a 2015 car.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks so much for the feedback
Sep 16, 2017
Contacted quickly!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for the opportunity.
Sep 12, 2017
Great response time.
1 of 2 people found this review helpful.
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Sep 12, 2017
I called them and even went by but their sales staff had no desire to sell me a car. They made promises to call but never did. So, I took my business to other dealerships. I purchased two different cars in a span of 2 weeks. The Chevrolet repair shop is great, bit their sales staff is pathetic.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Sep 11, 2017
Awesome
0 of 2 people found this review helpful.
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Aug 26, 2017
Cjk66
Did not get response for three days
3 of 4 people found this review helpful.
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Aug 9, 2017
They told me that the jeep I contacted them about did not look anything like the jeep on the website. I don't think they had that jeep. I also got a price quote on another jeep but purchased the same jeep some where else at a much much better price. When the sales person from Hendrick found out thru text message that we had purchased somewhere else, all of a sudden they found an extra $2500 in savings, yea right !
12 of 12 people found this review helpful.
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Jul 19, 2017
Guru92BVQ
He was very professional
1 of 3 people found this review helpful.
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Jul 16, 2017
Well I couldn't get up there. But they were wonderful.
0 of 2 people found this review helpful.
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Jul 9, 2017
I had a great experience working with this dealership. I searched all over the State of Ms and couldn't find one dealership that was willing to meet my expectations. They went above and beyond to make sure I was satisfied. Hendrick Dodge is definitely considered family
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 8, 2017
When we arrived at the dealership the Jeep was there but we were told it was sold to another dealership. The Jeep was still listed as available later.
8 of 9 people found this review helpful.
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Jun 6, 2017
No longer interested in this car at this dealer. I received emails but they could not get my name correct. I replied with correct name and they replied back with the wrong name 'Charles".
4 of 4 people found this review helpful.
Is this helpful? Yes | No
May 17, 2017
After making the deal keep coming back with different quotes and not want to fix what they had promised had to keep harping at them to get car fixed
6 of 6 people found this review helpful.
Is this helpful? Yes | No
May 10, 2017
James bent over backwards to make us happy.
Is this review helpful? Yes | No
May 8, 2017
Rep23
Deal contacted me same day but car was sold
Is this review helpful? Yes | No
Apr 29, 2017
Very nice people
Is this review helpful? Yes | No
Apr 14, 2017
This dealer stayed in contact with me through phone and email was very courteous. I didn't buy my car from them but they were great!
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2017
Mountaineer_1097
Called every other day on a vehicle I couldn't afford. Would leave message saying they have good news and the news was they still had the truck I couldn't afford.
9 of 10 people found this review helpful.
Is this helpful? Yes | No
Feb 1, 2017
Habbit
Made 3 different appointments to see the car and dealership canceled each appointment. They admitted the car had been sold after I confronted them. Than they scheduled a third appointment for me to see another Subaru outback. On the day of this appointment I called to confirm and was told the sales person would call me but he never did. I think they never had a Subaru.
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Nov 27, 2016
Cory took me on test drives in several vehicles and gave me space to make my own decisions.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 16, 2016
Salesmen John Kinlaw and Darius very helpful and nice.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 7, 2016
Great response time and pricing
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 20, 2016
when I inquired about the car, he added 2000.00 to the advertised price.
12 of 13 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2016
The initial contact from the dealership was courteous.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2016
robokirb
They were responsive
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 23, 2016
Spoke to an "internet representative," and was told a sales associate would contact me in the following day or two. It has been a week and I still have not heard from them. I live a considerable distance from the dealership and am unwilling to take the trip without speaking to a salesman/woman prior. They lost a potential buyer for a vehicle.
14 of 14 people found this review helpful.
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Aug 16, 2016
Had an excellent experience. With the guys that was helping us..would definitely go back
2 of 3 people found this review helpful.
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Read 14 old reviews
May 16, 2016
Decided against this car. Too many miles for me.
3 of 4 people found this review helpful.
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Feb 24, 2016
Excellent dealer with fast response and nice employees. Traveled 280 miles and they were waiting for me. Excellent
2 of 2 people found this review helpful.
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Feb 6, 2016
The dealer responded quick and explained their process for checking out pre owned vehicles. Very friendly and knowledgeable. Would definitely recommend friends and family to Hendrick.
2 of 2 people found this review helpful.
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Jan 29, 2016
I called before leaving my home to verify that a vehicle was still available . They said it was and set up a time for me to test drive. When I got there they sat me down and I began filling out paperwork on my trade in. The entire time I was waiting for them to bring around the car. They told me they "had what I was looking for pulled around." When I walked out it wasn't even the same make of car I had drove an hour to see! Then they told me that while I was filling out paperwork they had sold it! I would not have been nearly as mad if they would have been upfront and honest about it instead of trying to distract me with another vehicle. Needless to say we won't be back.
12 of 12 people found this review helpful.
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Nov 7, 2015
I spoke with the sales manager about a vehicle and when he found out my situation he did not respond to my emails anymore.
6 of 6 people found this review helpful.
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Oct 27, 2015
I contacted the dealership and spoke to a young lady who had a salesman named Justin return my call. I wanted to pay cash for a Hyundai Genesis Coupe 3.8 R Spec that was for sale. I asked a lot of questions regarding the Carfax report, repairs, etc. and even contacted the place where the repairs and/or evaluations were performed. Justin advised me that his manager, Adam, would call me back. I never heard from Adam. I received a follow up call for a survey and advised of my experience. They ensured me that Adam would call me back. No call. I called Justin once again, who confirmed that the vehichle was still available. He insisted that he would text Adam and have him return my call. Well... no call to date. I gave up. We never even got to the point of discussing the price, although I did see that NADA stated the vehicle sticker price was inflated based on the mileage, year, make, model and upgrades. I also checked Kelley Blue Book, but was told by Justin that the dealership only used NADA guides and pricing. I guess they didn't Ned the sale. However, a return phone call even stating that would have been nice.
6 of 6 people found this review helpful.
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Oct 25, 2015
quick to respond to inquires, great customer service
1 of 1 people found this review helpful.
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Oct 1, 2015
diannem
Great staff, excellent customer service and genuinely hospitable from beginning to the end of the car buying process!!!! Totally satisfied!!!!
1 of 2 people found this review helpful.
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Aug 13, 2014
Excellent
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Jun 26, 2014
Quick response.
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Aug 9, 2013
Didn't have the vehicle they claimed to have after I drove for 1 hour down there
2 of 2 people found this review helpful.
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Jun 25, 2013
Called dealership to check that the jeep will be there. Was informed it would be made a appointment drove almost 2 hours only to be pushed around from person to person and find out after 45 min of them collecting my information that they didn't have the jeep. It was located in north Carolina and I could put $500 down to have it delivered but would then have to buy it. Not how a car dealership should be ran felt like a big scam!!!
2 of 2 people found this review helpful.
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Jun 4, 2013
Great experience
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Feb 28, 2013
lack of professional over the phone
1 of 1 people found this review helpful.
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