Hendrick Chrysler Dodge Jeep RAM Hoover

1624 Montgomery Hwy
Birmingham, AL 35216

Sales: (205) 732-8233

Service: (855) 878-2655

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 18, 2017
GuruDFJ7S
Waited in lobby 30min after I made appointment. They then added 3k + worth of fees to the advertised price of car. Not a good experience. Would not recommend.
Is this review helpful? Yes | No

Response from Hendrick Chrysler Dodge Jeep RAM Hoover:

Not sure of the details...but Ill make sure its made right. please call me at 2059092119.
Oct 17, 2017
Guru95ZFB
Great place!
Is this review helpful? Yes | No

Response from Hendrick Chrysler Dodge Jeep RAM Hoover:

Thanks so much for the review.
Oct 9, 2017
Horrible customer service, you must go to dealership to get prices. I’m not driving over an hour just to get an out the door price based on the price posted. Wasn’t asking dealership to lower price just tell me taxes and fees
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Chrysler Dodge Jeep RAM Hoover:

Sorry for ant miscommunication. We absolutely can get you all figures needed. We help customers all over the east Coast and cant do that by requesting a visit. Please call me at 2059092119.
Oct 5, 2017
They replied to my inquiry very fast, set up an appointment that day. My salesperson, Christian, was great. The car was in great condition and they worked with me to get the price where I wanted.
Is this review helpful? Yes | No

Response from Hendrick Chrysler Dodge Jeep RAM Hoover:

Thanks so much for your business and becoming a Hendrick driver.
Sep 29, 2017
Salesman was well prepared and quoted an out-the-door price that exceeded my budget, especially for a 2015 car.
Is this review helpful? Yes | No

Response from Hendrick Chrysler Dodge Jeep RAM Hoover:

Thanks so much for the feedback
Sep 16, 2017
Contacted quickly!
Is this review helpful? Yes | No
Sep 12, 2017
Great response time.
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Sep 12, 2017
I called them and even went by but their sales staff had no desire to sell me a car. They made promises to call but never did. So, I took my business to other dealerships. I purchased two different cars in a span of 2 weeks. The Chevrolet repair shop is great, bit their sales staff is pathetic.
3 of 3 people found this review helpful.
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Sep 11, 2017
Awesome
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Aug 26, 2017
Cjk66
Did not get response for three days
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Aug 9, 2017
They told me that the jeep I contacted them about did not look anything like the jeep on the website. I don't think they had that jeep. I also got a price quote on another jeep but purchased the same jeep some where else at a much much better price. When the sales person from Hendrick found out thru text message that we had purchased somewhere else, all of a sudden they found an extra $2500 in savings, yea right !
6 of 6 people found this review helpful.
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Jul 19, 2017
Guru92BVQ
He was very professional
Is this review helpful? Yes | No
Jul 16, 2017
Well I couldn't get up there. But they were wonderful.
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Jul 9, 2017
I had a great experience working with this dealership. I searched all over the State of Ms and couldn't find one dealership that was willing to meet my expectations. They went above and beyond to make sure I was satisfied. Hendrick Dodge is definitely considered family
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Jun 8, 2017
When we arrived at the dealership the Jeep was there but we were told it was sold to another dealership. The Jeep was still listed as available later.
4 of 4 people found this review helpful.
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Jun 6, 2017
No longer interested in this car at this dealer. I received emails but they could not get my name correct. I replied with correct name and they replied back with the wrong name 'Charles".
2 of 2 people found this review helpful.
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May 17, 2017
After making the deal keep coming back with different quotes and not want to fix what they had promised had to keep harping at them to get car fixed
4 of 4 people found this review helpful.
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May 10, 2017
James bent over backwards to make us happy.
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May 8, 2017
Rep23
Deal contacted me same day but car was sold
Is this review helpful? Yes | No
Apr 29, 2017
Very nice people
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Apr 14, 2017
This dealer stayed in contact with me through phone and email was very courteous. I didn't buy my car from them but they were great!
2 of 2 people found this review helpful.
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Mar 7, 2017
Mountaineer_1097
Called every other day on a vehicle I couldn't afford. Would leave message saying they have good news and the news was they still had the truck I couldn't afford.
5 of 6 people found this review helpful.
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Feb 1, 2017
Habbit
Made 3 different appointments to see the car and dealership canceled each appointment. They admitted the car had been sold after I confronted them. Than they scheduled a third appointment for me to see another Subaru outback. On the day of this appointment I called to confirm and was told the sales person would call me but he never did. I think they never had a Subaru.
11 of 11 people found this review helpful.
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Nov 27, 2016
Cory took me on test drives in several vehicles and gave me space to make my own decisions.
1 of 2 people found this review helpful.
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Nov 16, 2016
Salesmen John Kinlaw and Darius very helpful and nice.
1 of 2 people found this review helpful.
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Nov 7, 2016
Great response time and pricing
1 of 2 people found this review helpful.
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Oct 20, 2016
when I inquired about the car, he added 2000.00 to the advertised price.
10 of 11 people found this review helpful.
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Oct 12, 2016
The initial contact from the dealership was courteous.
1 of 3 people found this review helpful.
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Oct 12, 2016
robokirb
They were responsive
1 of 3 people found this review helpful.
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Sep 23, 2016
Spoke to an "internet representative," and was told a sales associate would contact me in the following day or two. It has been a week and I still have not heard from them. I live a considerable distance from the dealership and am unwilling to take the trip without speaking to a salesman/woman prior. They lost a potential buyer for a vehicle.
12 of 12 people found this review helpful.
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Aug 16, 2016
Had an excellent experience. With the guys that was helping us..would definitely go back
1 of 2 people found this review helpful.
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May 16, 2016
Decided against this car. Too many miles for me.
1 of 2 people found this review helpful.
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Feb 24, 2016
Excellent dealer with fast response and nice employees. Traveled 280 miles and they were waiting for me. Excellent
2 of 2 people found this review helpful.
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Feb 6, 2016
The dealer responded quick and explained their process for checking out pre owned vehicles. Very friendly and knowledgeable. Would definitely recommend friends and family to Hendrick.
2 of 2 people found this review helpful.
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Jan 29, 2016
I called before leaving my home to verify that a vehicle was still available . They said it was and set up a time for me to test drive. When I got there they sat me down and I began filling out paperwork on my trade in. The entire time I was waiting for them to bring around the car. They told me they "had what I was looking for pulled around." When I walked out it wasn't even the same make of car I had drove an hour to see! Then they told me that while I was filling out paperwork they had sold it! I would not have been nearly as mad if they would have been upfront and honest about it instead of trying to distract me with another vehicle. Needless to say we won't be back.
11 of 11 people found this review helpful.
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Nov 7, 2015
I spoke with the sales manager about a vehicle and when he found out my situation he did not respond to my emails anymore.
5 of 5 people found this review helpful.
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Oct 27, 2015
I contacted the dealership and spoke to a young lady who had a salesman named Justin return my call. I wanted to pay cash for a Hyundai Genesis Coupe 3.8 R Spec that was for sale. I asked a lot of questions regarding the Carfax report, repairs, etc. and even contacted the place where the repairs and/or evaluations were performed. Justin advised me that his manager, Adam, would call me back. I never heard from Adam. I received a follow up call for a survey and advised of my experience. They ensured me that Adam would call me back. No call. I called Justin once again, who confirmed that the vehichle was still available. He insisted that he would text Adam and have him return my call. Well... no call to date. I gave up. We never even got to the point of discussing the price, although I did see that NADA stated the vehicle sticker price was inflated based on the mileage, year, make, model and upgrades. I also checked Kelley Blue Book, but was told by Justin that the dealership only used NADA guides and pricing. I guess they didn't Ned the sale. However, a return phone call even stating that would have been nice.
6 of 6 people found this review helpful.
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Oct 25, 2015
quick to respond to inquires, great customer service
1 of 1 people found this review helpful.
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Read 7 old reviews
Oct 1, 2015
diannem
Great staff, excellent customer service and genuinely hospitable from beginning to the end of the car buying process!!!! Totally satisfied!!!!
1 of 2 people found this review helpful.
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Aug 13, 2014
Excellent
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Jun 26, 2014
Quick response.
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Aug 9, 2013
Didn't have the vehicle they claimed to have after I drove for 1 hour down there
2 of 2 people found this review helpful.
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Jun 25, 2013
Called dealership to check that the jeep will be there. Was informed it would be made a appointment drove almost 2 hours only to be pushed around from person to person and find out after 45 min of them collecting my information that they didn't have the jeep. It was located in north Carolina and I could put $500 down to have it delivered but would then have to buy it. Not how a car dealership should be ran felt like a big scam!!!
2 of 2 people found this review helpful.
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Jun 4, 2013
Great experience
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Feb 28, 2013
lack of professional over the phone
1 of 1 people found this review helpful.
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