Germain BMW of Naples

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11286 Tamiami Trail N
Naples, FL 34110

Sales: (855) 748-6626

Service: (866) 494-8656

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 24, 2017
fast and courteous
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for your business. Our goal is to provide our guests the quickest most courteous experience around. Catering to your needs you didn't know you had.

Best Regards,
Flavio Galasso
General Manager
Feb 16, 2017
Dealer was very responsive, but car was not in good condition
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for your feedback. We are sorry to hear the vehicle did not meet your expectations. We do hope you will continue to check our inventory as it changes daily.

Best Regards,
Flavio Galasso
General Manager
Feb 1, 2017
Purchased a car from them. Experience was good.. Polite staff.
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Response from Germain BMW of Naples:

Congratulations on your new car. We thank you for choosing Germain BMW of Naples and appreciate you leaving us this kind review. Please know our team is always here for you if there is anything you may need.

Best Regards,
Flavio Galasso
General Manager
Dec 20, 2016
What a great experience these guys made it so easy to buy a car 1500 miles away and their choice of shipper was top notch. Highly recommend
0 of 1 people found this review helpful.
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Response from Germain BMW of Naples:

Thank you for taking the time to leave us this positive feedback regarding your experience with our dealership. Enjoy your new car and please let us know how we may be of assistance in the future.

Best Regards,
Flavio Galasso
General Manager
Dec 11, 2016
good
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We appreciate you taking the time to leave us the fabulous rating.

Best Regards,
Flavio Galasso
General Manager
Dec 4, 2016
I contacted dealer very fast after lowering of price, Daron did not respond properly, left me for two days without answers and then told me the car was sold, which had been on cargurus for weeks.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We sincerely apologize for your experience. Our team was working hard to get the information you required to you, however, due to the time difference, there was a delay in you actually seeing the email. Unfortunately in that time the vehicle sold.

Best Regards,
Flavio Galasso
General Manager
Nov 17, 2016
Received a call back right away for my inquiry.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for taking the time to provide us this feedback.

Best Regards,
Flavio Galasso
General Manager
Nov 7, 2016
Prompt, and professional.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for taking the time to rate us and provide this positive feedback regarding your experience.

Best Regards,
Flavio Galasso
General Manager
Nov 2, 2016
They were very polite and they made me feel important as a customer.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We appreciate you taking the time to rate us and share your thoughts about your experience with us here at Germain BMW of Naples. Every guest is appreciated and valued by our entire staff.

Best Regards,
Flavio Galasso
General Manager
Oct 2, 2016
FindNextCar9263
15
Larry has been great and pleasurable experience with Germain Great car too.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We know you will enjoy your new car and we thank you for your business. Please let us now if there is anything further you may need.

Best Regards,
Flavio Galasso
General Manager
Sep 17, 2016
Quick return call and follow up. Very professional and were patient.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you, your kind words are truly appreciated.

Best Regards,
Flavio Galasso
General Manager
Jul 9, 2016
very good would buy from them
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you so much for your kind words.

Best Regards,
Flavio Galasso
General Manager
Jun 23, 2016
Good dealer responded well
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for the kind words and good rating.

Best Regards,
Flavio Galasso
General Manager
May 30, 2016
This dealership was very friendly with immediate response time and very useful information regarding the vehicle I was interested in....Great Job
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for your interest in BMW of Naples and for your positive feedback.

Best Regards,
Flavio Galasso
General Manager
May 26, 2016
knighthead
Outstanding customer service from start to finish! Our salesman Brad was wonderful. He is warm ,caring, and made every effort to make our purchase as easy as possible. The whole dealership is top notch and very professional. If you want a great buying experience, visit Germain BMW of Naples
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Your kind words regarding your experience with Brad are greatly appreciated as is your business. Thank you for your recommendation and we look forward to working with you again.

Best Regards,
Flavio Galasso
General Manager
May 19, 2016
Prompt, courteous assistance from This dealer! A pleasure to work with!
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Response from Germain BMW of Naples:

It was our pleasure, thank you for choosing Germain BMW of Naples!

Best Regards,
Flavio Galasso
General Manager
May 2, 2016
They were very good to work with. I bought the car from them.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Your business, kind words and great rating are truly appreciated.

Best Regards,
Flavio Galasso
General Manager
Apr 30, 2016
These guys were great. We got there at 8:30 am when they opened and by 10:30am we were on our way back to Georgia with our newly purchased Mercedes. The car was better than they described. We drove 7.5 hours to get there and it was worth every second! I couldn't be happier.
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Mar 13, 2016
Peter is best
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Response from Germain BMW of Naples:

Thank you for the 5 stars. We also think Peter is the best!

Best Regards,
Flavio Galasso
General Manager
Feb 1, 2016
This is a great dealer with a great team!!! I was in and out and with a awesome car!! Thanks a lot to Alex that make everything easier for me!
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Response from Germain BMW of Naples:

We appreciate your business and kind words about our team. We are pleased Alex was there to assist and make things so much easier for you.

All the best,
Flavio Galasso
General Manager
Dec 28, 2015
Very responsive and professional.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for visiting and allowing us the opportunity to earn your business.

Best Regards,
Flavio Galasso
General Manager
Dec 28, 2015
Excellent follow thru and straight talk
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We greatly appreciate your kind words and 5 stars.

Best Regards,
Flavio Galasso
General Manager
Dec 19, 2015
Although we were not able to agree on a sale, I was very impressed with the salesman and quality of service and the condition of the vehicle.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We thank you for the 5 stars and wish we had been able to come to an agreement. We hope when you are in the market again you will allow us another opportunity to earn your business.

Best Regards,
Flavio Galasso
General Manager
Dec 18, 2015
Five star
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We greatly appreciate the 5 stars.

Best Regards,
Flavio Galasso
General Manager
Nov 30, 2015
Dealer emailed me, but car had been sold.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We are sorry that we were unable to assist you at this time. Our inventory is constantly changing and hopefully will have a vehicle that fits your needs soon. Please let us know if you are still in the market and how we might still assist you.

Best Regards,
Flavio Galasso
General Manager
Nov 16, 2015
very responsive
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

Thank you for the kind review and 4 star rating.

Best Regards,
Flavio Galasso
General Manager
Oct 4, 2015
PCDJ
Very helpful. They didn't have quite what we wanted, but were good to work with.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We're sorry things didn't work out this time but look forward to the opportunity to earn your business in the future. Thank you for the great rating.

Best Regards,
Falvio Galasso
General Manager
Oct 2, 2015
very timely response
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We thank you for the 5 stars and appreciate your business.

Best Regards,
Flavio Galasso
General Manager
Aug 11, 2015
Great!
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We truly appreciate the 5 star rating. Please let us know if there is anything further you may need.

Best Regards,
Flavio Galasso
General Manager
Jul 26, 2015
Great follow-up on my request for information , unfortunately they are 500 miles away and I rather buy nearby.
Is this review helpful? Yes | No

Response from Germain BMW of Naples:

We thank you for the kind words and 5 star rating. If we can be of service to you, please do not hesitate to contact us. We would greatly appreciate the opportunity to earn your business.

Best Regards,
Flavio Galasso
General Manager
Read 10 old reviews
Jan 2, 2015
Excellent service
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May 9, 2014
I worked with Kevin Browne....what a great guy and dealership. They posed the wrong price for the car by error and still honored that price. Honest guy and honest dealership which is rare!
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Sep 24, 2013
I don't live near them but my purchase experience was great.
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Aug 22, 2013
Scalpel
Responded promptly.
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May 15, 2013
Good
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Mar 25, 2013
conflicting information on posting. Stated Black Interior, Video reflected Saddle, called and spoke to Bo, he said he would confirm and call back, I never heard from him ! Had 7 emails from Internet Mgr, @ Both Asst managers, Service Manager, none that were effective or useful...a lot of hype !
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Sep 7, 2012
Going tomorrow to check out a car. About 150 miles away- a far distance but Hanny was very convincing we could make a deal. Hope so.
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Jul 31, 2012
Quick and responsive. Very attentative and detailed e-mails.
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Jul 23, 2012
Contacted me rightaway but the dealer is 70 miles away so the car was sold before I could see it. They contacted me right away and told me they would let me know if a similar car became availible. Was Also contacted by sales manager.
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Jul 15, 2012
i did not buy the car but they were very responsive and helpful with information.
Is this review helpful? Yes | No

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