Gene Messer Volkswagen

7007 University Ave
Lubbock, TX 79413

http://www.lubbockvolkswagen.com

Sales: (806) 680-3717

Service: (806) 776-2777

Today 9:00 AM - 8:00 PM

(Open Now)

Show business hours

Inventory
Sales Reviews (29)

Add Your Review

All reviewers have been verified to have contacted this dealer – Learn More

Jul 15, 2018

Martin

Good service

Mark helpful

Response from current dealership:

Thank you Martin! We look forward to your next visit!

May 6, 2018

Chris

Gene Messer made this the easiest car buying experience ever. We live several hours away, so they worked with us via text and email to have everything ready to go when we arrived. We will definitely look at Gene Messer first when we are ready to purchase another vehicle.

Mark helpful

Response from current dealership:

Chris, thank you for reviewing us, we are glad to hear we could earn your business!

Apr 17, 2018

Sandra

I give them 3 starts but only because my salesman Derek was the sweetest. Did all he could to make this sale. I was truly Interested in the 2013 Chevy 1500 LT but felt they were brushing off an oil problem that may seem tiny now but in the near future could cause so many problems. I understand it's a business thing but come on. All I asked was to knock the price down for me a bit. When they wouldn't I just wanted to run one more test. Nope. They refused. .But come to see here it's been knocked down another 1k. Why? I'm assuming the problem I'm worried the truck has is well known about on the lot. I decided to take my 6k down payment and just get a cash truck for now. Not the newest but it'll do til I find one I really fall in love with and can trust will last me a good while. I appreciate all the employees who treated me well. Thank you.

2 people found this review helpful.

Mark helpful

Response from current dealership:

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

Mar 24, 2018

Lena

Were very persuasive but still friendly and helpful!

Mark helpful

Response from current dealership:

Thank you for your inquiry, Lena!

Mar 14, 2018

Monica

Very accommodating and well-versed at out-of-state sales making the process easier than expected. Responsiveness was adequate.

Mark helpful

Response from current dealership:

Thank you Monica for the kind words! We thank you for your business and look forward to your next visit!

Mar 3, 2018

Yating

It doesn’t take long to get the car. Everything is clear.

Mark helpful

Response from current dealership:

Thank you for your inquiry and your business!

Feb 15, 2018

CWayne85

Dealer Contacted Me Pretty Much Immediately And I Ended Up Buying The Car That Day!

Mark helpful

Response from current dealership:

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

Feb 15, 2018

Raymundo

Great car took it out for a test drive but in the end they had another car they sold to me

Mark helpful

Response from current dealership:

Thank you Raymundo! We thank you for your business and look forward to your next visit!

Jan 15, 2018

Colbyanderson

Great communication, they responded quick and answered all my questions.

Mark helpful

Response from current dealership:

Thank you Colby! We thank you for your business and look forward to your next visit!

Nov 21, 2017

Travis

They were great and a manager also contacted Me about My Experience with the salesman.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Travis for the kind words! We look forward to your business with us again!

Nov 17, 2017

Ashrae90

Great staff. Didn't get to test drive the car I wanted BUT did walk out in a brand new 2017 Volkswagen Jetta!!

Mark helpful

Response from current dealership:

Thank you Ashrae90 for the kind words! We thank you for your business and look forward to your next visit!

Nov 17, 2017

Ron

They did a good job of contacting me I don't know how they got my phone# but I was ok with it.

Mark helpful

Response from current dealership:

Thank you Ron for the kind words! We thank you for your business and look forward to your next visit!

Nov 8, 2017

priscilla

I informed the dealer of my needs for pricing. Dealer blatantly argued with me that it was not possible. After informing him that it was indeed possible, because I had found the price I was looking for but wanted a price match, he basically accused me of lying. The dealer then stated that he'd discuss my request with the finance manager and call me back. During his returned call, he begin to inform me how he searched a 500 mile radius and sent a picture via text to prove to me that he was correct and I had fabricated the price. I, then, thanked him for his effort and informed him that I had made the deal with the dealer for a 2014 Lincoln MKZ premiere for $16,858 with a clean carfax record. To say that I was unsatisfied with this experience would be an understatement.

3 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback, unfortunately we couldn’t meet the offer that you gave us based on the current market pricing for that Lincoln, we make every effort to stay competitive and we provided the information that we had as to why we couldn’t meet your offer of below wholesale value. Thank you for the opportunity.

Nov 2, 2017

GuruZWY5L

I am from out of town and dealt with Eshan. He was very prompt and thorough during all our communication. I arranged a trip out to see the car and he had it ready with a full tank of gas. Although I ended up going a different direction, I will always check out this dealer for future car purchases.

Mark helpful

Response from current dealership:

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Nov 1, 2017

Huang

It is a great experience. The car is in good condition.

Mark helpful

Response from current dealership:

Thank you Huang for the kind words! We thank you for your business and look forward to your next visit!

Oct 2, 2017

amanda

Very friendly and helpful

Mark helpful

Response from current dealership:

Thank you for your visit, Amanda!

Sep 27, 2017

Richard

they were there to help but didn't come down on the price much

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Richard for the kind words! We thank you for your business and look forward to your next visit!

Sep 12, 2017

Sandra

Was contacted almost immediately by email when I expressed interest in this vehicle. We never made it to Lubbock because my granddaughter found the vehicle she wanted elsewhere, but Gene Messer was very responsive. I actually received several emails from Shane concerning our interest in this car. Wish i would have had the opportunity to deal with them - but it was my granddaughter's vehicle we were purchasing.

Mark helpful

Response from current dealership:

Thank you Sandra for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Sep 11, 2017

Bill

Quick return of e-mail.

Mark helpful

Response from current dealership:

Thank you Bill! We look forward to your business with us again!

Sep 2, 2017

Bill

Fast reply. Great!

Mark helpful

Response from current dealership:

Thank you Bill for the kind words!

Aug 24, 2017

JAyala2007

Very helpful and took the extra time to take pictures of all the details being that I am 400 miles away.

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Jun 9, 2017

Divakar

I ended up buying this car. The response for online interest was quick, scheduled a test drive next day and they offered a good deal on price. But once I signed the papers, they assured me that I would get two keys for the car and asked me to come and collet the other set of keys next day. When i asked for the keys next day, they started giving lame reasons and finally gave me the option of buying one on my own cost.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Divakar,
Thank you for speaking with us and we're sorry that we were unable to locate a second key. Please know that we looked for a second key to the vehicle and contacted the previous owner to see if there was one. We would be happy to pay for labor if you were to pay for the new key. If would like to speak about this further or proceed with what was discussed please contact me at:(806) 793-8844. I look forward to speaking with you.

Danilo Deleon
General Manager

Apr 18, 2017

Brian

Well recommended dealership!

0 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Brian for the kind words! We thank you for your business and look forward to your next visit!

Dec 14, 2016

Johnathan was great!

0 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your kind words for Johnathan!

Dec 7, 2016

Chas60

Contacted me by phone quickly but was not the truck I was looking for.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the kind words! We look forward to your business with us again!

Nov 26, 2016

KEN

Excellent

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your kind words, Ken!

Oct 4, 2016

Kazual

Esan was very welcoming and informative! He made arrangements for a test easy and convenient given my busy schedule. The follow up response timing was perfect. I had time to think things over and didn't feel pressured about making a decision. I didn't make a purchase but I was very pleased with my experience at Gene Messer Volkswagen!!

2 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Kazual for the kind words about Esan! We are thrilled that you had such a great experience here with us! We look forward to your business with us again!

Sep 12, 2016

Jet_1

No pressure dealer, great pricing

0 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Jet for the kind words! We look forward to your business with us again!

Jul 23, 2016

Melissa

Benjamin contacted me right away and even sent me pictures and a video of the car. He said if I had any questions please call or text him. Very polite and helpful.

Mark helpful

Response from current dealership:

Thank you for your review of Benjamin, we appreciate it!

Read 6 old reviews

Jun 27, 2016

Crystal

Contacted me back and provided information right away

Mark helpful

Response from current dealership:

Thank you for reviewing us, Crystal!

Jun 14, 2016

Camille

Spoke with the dealer, but was quickly dismissed when I mentioned that I was upside-down on my current vehicle.

3 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for bringing this to my attention. I apologize that your sales experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (806) 793-8844. I look forward to speaking with you.

Dan Deleon
General Manager

May 20, 2016

JohnHellcat

They got back to me really fast, even asked if I needed more pics or info. Very proffetional.

Mark helpful

Response from current dealership:

Thank you John for the kind words! We thank you for your business and look forward to your next visit!

Mar 22, 2016

John

The car was as advertised. The salesman Kyle along with all of the staff did a wonderful job. John

Mark helpful

Response from current dealership:

Thank you John for the kind words about Kyle! WE are thrilled that you had such a wonderful car buying experience here with us!

Feb 9, 2016

Sam

Lousy customer service and follow up, deceptive

0 people found this review helpful.

Mark helpful

Response from current dealership:

Hello Sam, I see you are not happy with us, but cannot tell me what happened. I really would like to assist you, please contact me at ddeleon@genemesser.com so we can get you taken care of.
Dan DeLeon
General Manager

Aug 9, 2012

Jimmie

Friendly and polite staff. No pressure sales. Excellent value and generous trade in.

Mark helpful

Alderson European Motors Lubbock - 145 listings

1702 Texas Avenue Lubbock, TX 79401

3 reviews

Plainview Chrysler Dodge Jeep Ram - 89 listings

405 S Interstate 27 Plainview, TX 79072

2 reviews

Chaparral Motors - 72 listings

1702 Clovis Road Lubbock, TX 79415

2 reviews

Alderson BMW - 43 listings

1120 19th St Lubbock, TX 79401

4 reviews

Texas Motors - 11 listings

2211 Marsha Sharp Freeway Lubbock, TX 79415

2 reviews

Infiniti of Lubbock - 8 listings

6225 Spur 327 Lubbock, TX 79424

1 review

Kirksey Motor Co.

8907 Avenue P Lubbock, TX 79423

3 reviews

Hunt Motor Co.

7408 82nd Street Lubbock, TX 79424

2 reviews

Dark Horse Motors

8701 W 19th St Lubbock, TX 79407

2 reviews

Stanley Chrysler Dodge Jeep Ram Brownfield

1706 Lubbock Rd Brownfield, TX 79316

1 review

South Plains Autoplex

1307 E Hwy 114 Levelland, TX 79336

1 review

Classic Motor Cars - 62 listings

5727 58th St Lubbock, TX 79424

16 reviews

Gene Messer Chevrolet - 324 listings

1302 S Loop 289 Lubbock, TX 79412

22 reviews

Smith South Plains Dodge Chrysler & Jeep - 115 listings

2483 E State Road 114 Levelland, TX 79336

3 reviews

V12 Auto Group - 7 listings

5709 40th St Lubbock, TX 79407

3 reviews

Used Ford F-150

2,251 Great Deals out of 188,014 listings starting at $1,200

Used Ford F-250 Super Duty

434 Great Deals out of 36,244 listings starting at $1,999

Used Chevrolet Silverado 1500

1,819 Great Deals out of 155,590 listings starting at $1,799

Used Chevrolet Silverado 2500HD

328 Great Deals out of 28,393 listings starting at $2,500

Used Ram 1500

997 Great Deals out of 129,592 listings starting at $5,695

Used Ram 2500

214 Great Deals out of 31,487 listings starting at $6,500

Used Toyota RAV4

649 Great Deals out of 71,621 listings starting at $1,495

Used Nissan Rogue

647 Great Deals out of 74,020 listings starting at $2,488

Used Toyota Camry

981 Great Deals out of 70,545 listings starting at $1,137

Used Honda CR-V

916 Great Deals out of 73,250 listings starting at $990

Used Honda Civic

516 Great Deals out of 41,264 listings starting at $1,615

Used Toyota Corolla

682 Great Deals out of 60,534 listings starting at $1,499

Used Honda Accord

722 Great Deals out of 97,686 listings starting at $750

Used Ford Escape

1,239 Great Deals out of 96,730 listings starting at $975

Used Chevrolet Equinox

1,406 Great Deals out of 89,524 listings starting at $1,995

Gene Messer Volkswagen