Gene Messer Volkswagen
7007 University Ave
Lubbock, TX 79413
Sales: (806) 680-3717 |
Service: (806) 776-2777 |
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33.53120040893555
-101.87000274658203
Lubbock, TX 79413
Gene Messer Volkswagen
7007 University AveLubbock, TX 79413
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Divakar
Jun 9, 2017
I ended up buying this car. The response for online interest was quick, scheduled a test drive next day and they offered a good deal on price.
But once I signed the papers, they assured me that I would get two keys for the car and asked me to come and collet the other set of keys next day. When i asked for the keys next day, they started giving lame reasons and finally gave me the option of buying one on my own cost.
Response from Gene Messer Volkswagen:
Divakar,
Thank you for speaking with us and we're sorry that we were unable to locate a second key. Please know that we looked for a second key to the vehicle and contacted the previous owner to see if there was one. We would be happy to pay for labor if you were to pay for the new key. If would like to speak about this further or proceed with what was discussed please contact me at:(806) 793-8844. I look forward to speaking with you.
Danilo Deleon
General Manager
Thank you for speaking with us and we're sorry that we were unable to locate a second key. Please know that we looked for a second key to the vehicle and contacted the previous owner to see if there was one. We would be happy to pay for labor if you were to pay for the new key. If would like to speak about this further or proceed with what was discussed please contact me at:(806) 793-8844. I look forward to speaking with you.
Danilo Deleon
General Manager
CarGurus
https://www.cargurus.com
Chas60
Dec 7, 2016
CarGurus
https://www.cargurus.com
Kazual
Oct 4, 2016
Esan was very welcoming and informative! He made arrangements for a test easy and convenient given my busy schedule. The follow up response timing was perfect. I had time to think things over and didn't feel pressured about making a decision. I didn't make a purchase but I was very pleased with my experience at Gene Messer Volkswagen!!
Response from Gene Messer Volkswagen:
Thank you Kazual for the kind words about Esan! We are thrilled that you had such a great experience here with us! We look forward to your business with us again!
CarGurus
https://www.cargurus.com
Melissa
Jul 23, 2016
CarGurus
https://www.cargurus.com
Camille
Jun 14, 2016
Spoke with the dealer, but was quickly dismissed when I mentioned that I was upside-down on my current vehicle.
Response from Gene Messer Volkswagen:
Thank you for bringing this to my attention. I apologize that your sales experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (806) 793-8844. I look forward to speaking with you.
Dan Deleon
General Manager
Dan Deleon
General Manager
CarGurus
https://www.cargurus.com
JohnHellcat
May 20, 2016
10
CarGurus
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John
Mar 22, 2016
CarGurus
https://www.cargurus.com
Sam
Feb 9, 2016
Lousy customer service and follow up,
deceptive
Response from Gene Messer Volkswagen:
Hello Sam, I see you are not happy with us, but cannot tell me what happened. I really would like to assist you, please contact me at ddeleon@genemesser.com so we can get you taken care of.
Dan DeLeon
General Manager
Dan DeLeon
General Manager
Show older dealer reviews 1
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