Cole Nissan

3003 Stadium Drive
Kalamazoo, MI 49008

http://www.cole-nissan.com

Sales: (269) 533-4026

Service: (877) 360-7065

Today 9:00 AM - 4:00 PM

(Open Now)

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Sales Reviews (16)

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Dec 27, 2017

Janequa

Great experience, Nick is a really cool guy and made sure I left with the car i wanted.

Mark helpful

Nov 28, 2017

Brian

Awesome experience. Very Friendly helpful staff

Mark helpful

Sep 29, 2017

GuruD6NNG

Really professional

Mark helpful

Sep 29, 2017

Daniel

Jai was very good. I got a check for the reprogram on the vehicle from the Dealer.....Must give them A 5......thank you all

Mark helpful

Aug 8, 2017

Rick

Purchased car -- they were very easy to deal with.

Mark helpful

Aug 1, 2017

Michael

Excellent

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Jun 11, 2017

Nickolis

I didn't buy a vehicle but the service was great

Mark helpful

Jun 10, 2017

clarkt69

Got right back to me about the vehicle.

Mark helpful

Feb 19, 2017

Brenda

They were wonderful to deal with!! Outstanding service with our salesman Jai. Very accommodating and friendly. They made.the process of purchasing a used vehicle very sress free.

1 people found this review helpful.

Mark helpful

Feb 16, 2017

Susan

The vehicle was sold before I called in on it. The person who called was very informative and friendly. Nice to speak with.

Mark helpful

Jan 25, 2017

Abbas

sales group were very nice and professional. I'm happy with my purchace.

Mark helpful

Dec 21, 2016

shannon

The team at Cole Nissan was awesome! they were attentive, detail oriented and focused on making sure I got into the truck I wanted. the process was smooth and seamless! I'm truly appreciative of all their help!

1 people found this review helpful.

Mark helpful

Oct 5, 2016

Nancy

Never told me car sold, until I got there. Sold an hour before.

Mark helpful

Sep 22, 2016

Mike

Excellent experience (purchased unit)

1 people found this review helpful.

Mark helpful

Sep 16, 2016

bdfen

They were very cooperative and treated us very well. I would definitely recommend this dealer.

1 people found this review helpful.

Mark helpful

Sep 8, 2016

Anne

Erwin Meier was a fantastic help when I was in contact with him. I cannot say enough about Cole Nissan. We ended up buying a used vehicle (not from Cole) but I highly recommend Cole Nissan if you're shopping for new.

Mark helpful

Read 38 old reviews

Jun 23, 2016

James

Worked with Eric and the experience was awesome.

Mark helpful

Jun 21, 2016

Thomas

wish I had bought this car. they are very friendly and will work hard for your business good people.

0 people found this review helpful.

Mark helpful

Jun 11, 2016

Terry

Called 3 or 4 times and at my request , because of my work they e-mailed me updates every day == we are still looking , but this dealer was very helpful

1 people found this review helpful.

Mark helpful

May 14, 2016

cjcarrick

I was contacted quickly and the representative was friendly and informative.

Mark helpful

Apr 24, 2016

Matt

Did not know where car was called next day and said car is sold

1 people found this review helpful.

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Apr 3, 2016

Ernie

Very prompt. Not buggy. Seems like they have a great team. Although we did not make a deal, they did come off the internet pricing. Could see me buying a car from them in the future.

Mark helpful

Mar 18, 2016

Marcos

Very pleasant

0 people found this review helpful.

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Jan 26, 2016

karen0466

Was great t to deal with Cole Nissan. I emailed about test driving a car, they had it warmed up and running when I got there. That was so nice! Clint was our salesman and he was great to work with. Everyone was friendly and very helpful. Will definitely recommend to others.

Mark helpful

Jan 16, 2016

This was a very positive car buying experience. I worked with Jai Paxton and he was very professional, honest and courteous throughout the process. This is the second car I have found on the internet from Cole which tells me they have the best prices around!

1 people found this review helpful.

Mark helpful

Jan 6, 2016

jrsaule

Quick response with requested info.

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Dec 17, 2015

Clara

They were quick getting back to me but there was not room for negotiation, they offered me very little for my trade-in and didn't want to negotiate.

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Nov 15, 2015

Maria

Awesome!

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Oct 31, 2015

Stacy

Cory was very easy to work with. Made the deal over the phone as we live out of state. Seamless transaction! Love my new car.

Mark helpful

Sep 24, 2015

Kim

They were good to deal with. Two things to say is I had an appointment with one person and showed up at the time I was suppose to and he was busy with another customer and pawned me off to someone else to begin with. The car that I was to test drive was dirty. I am not sure if they were trying to hide some scratches or what. Once I bought the car they cleaned it up great. At that time I noticed a number of more scratches I would have had them fix before buying and signing papers.

Mark helpful

Jul 31, 2015

holsey

they were helpful.

Mark helpful

May 27, 2015

Darrell

helpful at first then no response.

Mark helpful

Response from current dealership:

Darrell: Sorry we couldn't come to terms on a deal with you. Based upon the information I see in our data base we were a bit off on your trade. We would love to have put a deal together with you however sometimes due to the numbers need to get to one it just doesn't work. According to the sales consultant you worked with this was all thoroughly discussed If there is something else we missed please let us know. Again, if there's something we can do to earn your business that is within reason we are in.

Chip Diggs - DISM
Cole Automotive Group
269-459-9176
cdiggs@coleautomotive.com

May 25, 2015

William

We had an appointment to view the car that we were interested with a sale person named Madison, however when we arrived for our appointment we were told by another sales person that the car had been sold. He proceeded to try to sell us another more expensive car. It appears that the "old" bait and switch is still alive and well. we will never do business with Cole Motors and we will surely tell all of our friends about there business practices.

1 people found this review helpful.

Mark helpful

Response from current dealership:

William: I truly apologize the car you were looking for was gone. With over 300 pre-owned vehicles in stock and 25 plus sales consultants that happens from time to time especially if your appointment was made a day or two in advance. I also noticed you stated your appointment was with Madison which I cannot understand since she works out of an office in Washington. I would like to know who you worked with so I can figure out why we did not offer to either get you what you were looking for or offer you something similar at a similar price. Nonetheless please accept our apologies. We will

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Apr 26, 2015

Patrick

Had purchased a 1 year old cts premium cadillac. They delivered it to me 2 hours away which was great. However this car was not even close to being the car the salesman described to me on the phone. Scratches everywhere, stains in the cup holders, and the motor compargument was never sprayed out at all. I cannot believe the salesman never even looked at this car before delivery. Needless to say , the driver took it back with him. Now I have a brand new car so it worked out anyway.

Mark helpful

Response from current dealership:

Patrick: Sorry that the vehicle was not in the condition you expected. I believe our team tried to make good on our end by offering to re-detail the car but that was not sufficient. Although we do our best to make sure our cars are in A-1 condition we do understand that "condition" is a matter of perspective. We will do our best in the future to be more clear on the condition of our pre-owned vehicles. We do however understand that "great condition" on a used car is in the eye of the beholder (especially when they are black). Thanks for your comments. We will use the

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Mar 17, 2015

amy

Heard from them quickly and the sales person was friendly and offered to help us find a car. However, the car had been sold even though it was still on their website and continued to be on the CarGuru website for another day.

Mark helpful

Response from current dealership:

Amy: Sorry for any confusion about the availability of our vehicles. Unfortunately the internet does not work in real time when it comes to putting vehicles up or taking them down. Even when a car is sold it sometimes takes days if not weeks for them to come offline due to the way the information travels from system to system. We truly try our best to keep everything up to date but with cars coming in and out of our data base every day it's close to impossible. We'd love to earn your business and I'm sure if we don't have exactly what you are looking for we can find it. If you'd like to

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Mar 7, 2015

Ben

Great followup by the internet sales team. Salesman was a little lackluster.

Mark helpful

Feb 16, 2015

johngail

Quick response to my questions.

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Feb 7, 2015

James

A bit disappointing I was waiting a week for a response and when I finally did get one it was opps the car sold yesterday.

Mark helpful

Response from current dealership:

James: I would like to apologize on behalf of my staff for not communicating with you prior to the car selling. Unfortunately cars come and go very quickly and with 20 sales people its hard for each one to know what the other is doing. I would like to extend an offer to find you what you are looking for. If you are still in need of a vehicle and are looking for something particular we'd be more than happy to work with you on finding it. We have access to thousands of cars that are not readily available to the general public. It's quite possible we can have what you are looking for within

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Jan 17, 2015

Bruce

Great guys, especially Cory.

Mark helpful

Nov 11, 2014

bernard

Found and was driving the car I wanted in 2 days.

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Oct 15, 2014

Rob

Good

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Oct 14, 2014

Ranae

Called too many times after I said I had purchaced another vehicle. I did not appreciate them checking with 30 banks for a loan....that hurt my credit!

Mark helpful

Oct 4, 2014

david

Slow response time. Received an email stating that someone will be calling. After a day of no response I called and left this person a message. It was a day or 2 later that we finally connected.

Mark helpful

Response from current dealership:

David: We truly apologize for not getting back to you in a timely manner. I looked through our records and could not find a CarGurus inquiry from anyone by the name of David over the past month. We take getting back to our clients seriously and want to make sure if we have personnel that isn't doing an exceptional job at this we help them get better. If you could provide me with a bit more information on when and what you inquired about along with the email address you used in the inquiry it will help us to get better.

Again, we apologize for not meeting your expectations. If you need

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Sep 16, 2014

fm73

Excellent

Mark helpful

Jul 31, 2014

Shannon

Staff was polite and eager to assist me. Allowed the process to quick easy and pain free .. No pressure!.. Will purchase from them again! Grant was an awesome sales person

Mark helpful

Jul 30, 2014

Nic

Great

Mark helpful

Jul 25, 2014

Brandy

Bought a Chrysler 200 from Cole's they went above and beyond. I found the car on car gurus and Kalamazoo is well over 3 hrs from me but they drove the car to with paperwork ready just in case I liked but I had no obligation. Over all great experience they responded quickly to emails and phone calls and weren't pushy which I like :) thanks for everything. Oh and they were also able to get me financed for a great deal better then statefarm bank who I've had 3 other loans threw.

Mark helpful

Jul 25, 2014

Stephen

Wonderful experience. Knowledgeable staff, easy to deal with, they are " TOP NOTCH " when dealing with you.

Mark helpful

Jul 24, 2014

chevy66blue

contacted me very friendly and helpful

Mark helpful

May 3, 2014

MKAvermeulen

The experience was perfect! If you are looking for a first class operation, then Cole Automotive on Stadium Dr in Kalamazoo is the car dealership for you. From the initial conversation with Jeremy Macon, we were treated with respect and dignity. The vehicle was as promised and then some. Jeremy and Cory went above and beyond to meet our expectations; the entire process was seamless and we will be back for our next vehicle. Thank you Jeremey, Cory, and Tony for all that you did to make our experience such a success!! I highly recommend the dealership and staff.

Mark helpful

Nov 18, 2013

Debbie

I bought a used car here. It's far from where I live but seen the car I was looking for. I decided to take a chance even though I haven't bought a vehicle from a dealer in years. We picked it up late in the day. Unfortunetly there were some issues. I called Cory and he returned my call promptly. They drove out to pick up my car to repair the problems. My experience with this dealership so far has given me peace of mind knowing I will get the best service possible.

Mark helpful

Nov 1, 2013

Possible

Steve (sales manager) In My Opinion is a "bait and switcher" things started out well on a vehicle for my daughter, only to (after a week) find out car was wrecked and airbag service lights must have been disengaged to not show on photo's. I believe this form of tactic is being used all over the dealer used car industry.

Mark helpful

Sep 10, 2013

Jack

Car was dirty and had issues when I arrived to check it out.

Mark helpful

Aug 7, 2013

Tim

Responded quickly, and no pressure, hassle free purchase

Mark helpful

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Cole Nissan

Cole Nissan

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2016 Nissan Sentra SV Used Cars in Kalamazoo, MI 49008

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