Cole Nissan

3003 Stadium Drive
Kalamazoo, MI 49008

http://www.cole-nissan.com

Sales: (855) 530-6708

Service: (877) 360-7065

Today 9:00am - 6:00pm

(Closed Now)

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Sales Reviews (26)

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Rick

Aug 8, 2017

Purchased car -- they were very easy to deal with.

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Michael

Aug 1, 2017

Excellent

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Nickolis

Jun 11, 2017

I didn't buy a vehicle but the service was great

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clarkt69

Jun 10, 2017

Got right back to me about the vehicle.

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Brenda

Feb 19, 2017

They were wonderful to deal with!! Outstanding service with our salesman Jai. Very accommodating and friendly. They made.the process of purchasing a used vehicle very sress free.

1 of 1 people found this review helpful.

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Susan

Feb 16, 2017

The vehicle was sold before I called in on it. The person who called was very informative and friendly. Nice to speak with.

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Abbas

Jan 25, 2017

sales group were very nice and professional. I'm happy with my purchace.

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shannon

Dec 21, 2016

The team at Cole Nissan was awesome! they were attentive, detail oriented and focused on making sure I got into the truck I wanted. the process was smooth and seamless! I'm truly appreciative of all their help!

1 of 1 people found this review helpful.

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Nancy

Oct 5, 2016

Never told me car sold, until I got there. Sold an hour before.

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Mike

Sep 22, 2016

Excellent experience (purchased unit)

1 of 1 people found this review helpful.

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bdfen

Sep 16, 2016

They were very cooperative and treated us very well. I would definitely recommend this dealer.

1 of 1 people found this review helpful.

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Anne

Sep 8, 2016

Erwin Meier was a fantastic help when I was in contact with him. I cannot say enough about Cole Nissan. We ended up buying a used vehicle (not from Cole) but I highly recommend Cole Nissan if you're shopping for new.

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James

Jun 23, 2016

Worked with Eric and the experience was awesome.

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Thomas

Jun 21, 2016

wish I had bought this car. they are very friendly and will work hard for your business good people.

0 of 1 people found this review helpful.

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Terry

Jun 11, 2016

Called 3 or 4 times and at my request , because of my work they e-mailed me updates every day == we are still looking , but this dealer was very helpful

1 of 1 people found this review helpful.

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cjcarrick

May 14, 2016

I was contacted quickly and the representative was friendly and informative.

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Matt

Apr 24, 2016

Did not know where car was called next day and said car is sold

1 of 1 people found this review helpful.

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Ernie

Apr 3, 2016

Very prompt. Not buggy. Seems like they have a great team. Although we did not make a deal, they did come off the internet pricing. Could see me buying a car from them in the future.

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Marcos

Mar 18, 2016

Very pleasant

0 of 1 people found this review helpful.

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karen0466

Jan 26, 2016

Was great t to deal with Cole Nissan. I emailed about test driving a car, they had it warmed up and running when I got there. That was so nice! Clint was our salesman and he was great to work with. Everyone was friendly and very helpful. Will definitely recommend to others.

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QDR

Jan 16, 2016

This was a very positive car buying experience. I worked with Jai Paxton and he was very professional, honest and courteous throughout the process. This is the second car I have found on the internet from Cole which tells me they have the best prices around!

1 of 2 people found this review helpful.

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jrsaule

Jan 6, 2016

Quick response with requested info.

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Clara

Dec 17, 2015

They were quick getting back to me but there was not room for negotiation, they offered me very little for my trade-in and didn't want to negotiate.

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Maria

Nov 15, 2015

Awesome!

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Stacy

Oct 31, 2015

Cory was very easy to work with. Made the deal over the phone as we live out of state. Seamless transaction! Love my new car.

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Kim

Sep 24, 2015

They were good to deal with. Two things to say is I had an appointment with one person and showed up at the time I was suppose to and he was busy with another customer and pawned me off to someone else to begin with. The car that I was to test drive was dirty. I am not sure if they were trying to hide some scratches or what. Once I bought the car they cleaned it up great. At that time I noticed a number of more scratches I would have had them fix before buying and signing papers.

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Read 24 old reviews

holsey

Jul 31, 2015

they were helpful.

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Darrell

May 27, 2015

helpful at first then no response.

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Response from Cole Nissan:

Darrell: Sorry we couldn't come to terms on a deal with you. Based upon the information I see in our data base we were a bit off on your trade. We would love to have put a deal together with you however sometimes due to the numbers need to get to one it just doesn't work. According to the sales consultant you worked with this was all thoroughly discussed If there is something else we missed please let us know. Again, if there's something we can do to earn your business that is within reason we are in.

Chip Diggs - DISM
Cole Automotive Group
269-459-9176
cdiggs@coleautomotive.com

William

May 25, 2015

We had an appointment to view the car that we were interested with a sale person named Madison, however when we arrived for our appointment we were told by another sales person that the car had been sold. He proceeded to try to sell us another more expensive car. It appears that the "old" bait and switch is still alive and well. we will never do business with Cole Motors and we will surely tell all of our friends about there business practices.

1 of 1 people found this review helpful.

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Response from Cole Nissan:

William: I truly apologize the car you were looking for was gone. With over 300 pre-owned vehicles in stock and 25 plus sales consultants that happens from time to time especially if your appointment was made a day or two in advance. I also noticed you stated your appointment was with Madison which I cannot understand since she works out of an office in Washington. I would like to know who you worked with so I can figure out why we did not offer to either get you what you were looking for or offer you something similar at a similar price. Nonetheless please accept our apologies. We will

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Patrick

Apr 26, 2015

Had purchased a 1 year old cts premium cadillac. They delivered it to me 2 hours away which was great. However this car was not even close to being the car the salesman described to me on the phone. Scratches everywhere, stains in the cup holders, and the motor compargument was never sprayed out at all. I cannot believe the salesman never even looked at this car before delivery. Needless to say , the driver took it back with him. Now I have a brand new car so it worked out anyway.

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Response from Cole Nissan:

Patrick: Sorry that the vehicle was not in the condition you expected. I believe our team tried to make good on our end by offering to re-detail the car but that was not sufficient. Although we do our best to make sure our cars are in A-1 condition we do understand that "condition" is a matter of perspective. We will do our best in the future to be more clear on the condition of our pre-owned vehicles. We do however understand that "great condition" on a used car is in the eye of the beholder (especially when they are black). Thanks for your comments. We will use the

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amy

Mar 17, 2015

Heard from them quickly and the sales person was friendly and offered to help us find a car. However, the car had been sold even though it was still on their website and continued to be on the CarGuru website for another day.

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Response from Cole Nissan:

Amy: Sorry for any confusion about the availability of our vehicles. Unfortunately the internet does not work in real time when it comes to putting vehicles up or taking them down. Even when a car is sold it sometimes takes days if not weeks for them to come offline due to the way the information travels from system to system. We truly try our best to keep everything up to date but with cars coming in and out of our data base every day it's close to impossible. We'd love to earn your business and I'm sure if we don't have exactly what you are looking for we can find it. If you'd like to

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Ben

Mar 7, 2015

Great followup by the internet sales team. Salesman was a little lackluster.

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johngail

Feb 16, 2015

Quick response to my questions.

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James

Feb 7, 2015

A bit disappointing I was waiting a week for a response and when I finally did get one it was opps the car sold yesterday.

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Response from Cole Nissan:

James: I would like to apologize on behalf of my staff for not communicating with you prior to the car selling. Unfortunately cars come and go very quickly and with 20 sales people its hard for each one to know what the other is doing. I would like to extend an offer to find you what you are looking for. If you are still in need of a vehicle and are looking for something particular we'd be more than happy to work with you on finding it. We have access to thousands of cars that are not readily available to the general public. It's quite possible we can have what you are looking for within

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Bruce

Jan 17, 2015

Great guys, especially Cory.

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bernard

Nov 11, 2014

Found and was driving the car I wanted in 2 days.

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Rob

Oct 15, 2014

Good

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Ranae

Oct 14, 2014

Called too many times after I said I had purchaced another vehicle. I did not appreciate them checking with 30 banks for a loan....that hurt my credit!

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david

Oct 4, 2014

Slow response time. Received an email stating that someone will be calling. After a day of no response I called and left this person a message. It was a day or 2 later that we finally connected.

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Response from Cole Nissan:

David: We truly apologize for not getting back to you in a timely manner. I looked through our records and could not find a CarGurus inquiry from anyone by the name of David over the past month. We take getting back to our clients seriously and want to make sure if we have personnel that isn't doing an exceptional job at this we help them get better. If you could provide me with a bit more information on when and what you inquired about along with the email address you used in the inquiry it will help us to get better.

Again, we apologize for not meeting your expectations. If you need

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fm73

Sep 16, 2014

Excellent

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Shannon

Jul 31, 2014

Staff was polite and eager to assist me. Allowed the process to quick easy and pain free .. No pressure!.. Will purchase from them again! Grant was an awesome sales person

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Nic

Jul 30, 2014

Great

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Brandy

Jul 25, 2014

Bought a Chrysler 200 from Cole's they went above and beyond. I found the car on car gurus and Kalamazoo is well over 3 hrs from me but they drove the car to with paperwork ready just in case I liked but I had no obligation. Over all great experience they responded quickly to emails and phone calls and weren't pushy which I like :) thanks for everything. Oh and they were also able to get me financed for a great deal better then statefarm bank who I've had 3 other loans threw.

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Stephen

Jul 25, 2014

Wonderful experience. Knowledgeable staff, easy to deal with, they are " TOP NOTCH " when dealing with you.

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chevy66blue

Jul 24, 2014

contacted me very friendly and helpful

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MKAvermeulen

May 3, 2014

The experience was perfect! If you are looking for a first class operation, then Cole Automotive on Stadium Dr in Kalamazoo is the car dealership for you. From the initial conversation with Jeremy Macon, we were treated with respect and dignity. The vehicle was as promised and then some. Jeremy and Cory went above and beyond to meet our expectations; the entire process was seamless and we will be back for our next vehicle. Thank you Jeremey, Cory, and Tony for all that you did to make our experience such a success!! I highly recommend the dealership and staff.

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Debbie

Nov 18, 2013

I bought a used car here. It's far from where I live but seen the car I was looking for. I decided to take a chance even though I haven't bought a vehicle from a dealer in years. We picked it up late in the day. Unfortunetly there were some issues. I called Cory and he returned my call promptly. They drove out to pick up my car to repair the problems. My experience with this dealership so far has given me peace of mind knowing I will get the best service possible.

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Possible

Nov 1, 2013

Steve (sales manager) In My Opinion is a "bait and switcher" things started out well on a vehicle for my daughter, only to (after a week) find out car was wrecked and airbag service lights must have been disengaged to not show on photo's. I believe this form of tactic is being used all over the dealer used car industry.

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Jack

Sep 10, 2013

Car was dirty and had issues when I arrived to check it out.

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Tim

Aug 7, 2013

Responded quickly, and no pressure, hassle free purchase

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