Chilson Wilcox Inc

660 Addison Rd
Painted Post, NY 14870

Sales: (607) 391-2470

Service: (607) 962-2434

Today 9:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 19, 2017
My experience was great. Charlie and Fred did there best to get me a great interest rate. Charlie even worked on his day off to get me in the car I wanted. They had all the paper work ready when I got there. I was in and out. I will definitely go back again for my next purchase.
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Aug 9, 2017
Charlie is terrific, great transaction!
2 of 2 people found this review helpful.
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Jun 11, 2017
Charlie was awesome! Thank you for all your help and making my car buying experience so smooth and easy! I love my new Dodge Journey!
2 of 2 people found this review helpful.
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May 31, 2017
Denniscar3
Charlie gave me a great trade in. Purchased the truck the next day. Smooth and fast!
2 of 2 people found this review helpful.
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Apr 24, 2017
Amazing customer service!
2 of 2 people found this review helpful.
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Apr 23, 2017
Vehicle had already been sold, but was still listed, should have been removed when vehicle was sold!!!!!
2 of 3 people found this review helpful.
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Mar 15, 2017
Talked to the sales manager and received all the answers I needed to make the best decision
3 of 3 people found this review helpful.
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Jan 4, 2017
Great at responding and very friendly!
3 of 3 people found this review helpful.
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Oct 21, 2016
I bought my truck from Chilton Wilcox sight unseen from 559 miles away. Not only was it the best price I found within 1,000 mile radius, the service pre, during, and post sale was so far above and beyond I don't even have the words to describe. When I'm in the market again, regardless of what I'm after, you can bet my first call will be to Charlie to see if he can make it happen first.
2 of 2 people found this review helpful.
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Response from Chilson Wilcox Inc:

Thank you Walt for your business, and for your kind words!  It was my pleasure helping you with your Diesel truck purchase from so far away, and I am glad we could make everything from beginning to end so easy and seamless.  I look forward to doing business with you many times in the future!  Charlie Griswold, Used Car Manager
Sep 17, 2016
Great customer service
2 of 2 people found this review helpful.
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Jun 25, 2016
very thorough explanation of vehicle features which we appreciated. Unfortunately, it was too far for us to travel and we found something we liked closer to home.
2 of 2 people found this review helpful.
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May 2, 2016
Good communication, decided against buying the vehicle.
2 of 2 people found this review helpful.
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Mar 12, 2016
Dealer provided information
2 of 2 people found this review helpful.
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Mar 4, 2016
would not negotiate
1 of 2 people found this review helpful.
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Response from Chilson Wilcox Inc:

Chilson Wilcox Chrysler Dodge Jeep Ram is a "one price selling dealer" meaning that unlike most dealers, we list a sale price on every new and preowned vehicle upfront and on the windshield so that the consumer knows the BEST price right from the start.  We don't sale price our vehicles with built in  "markup, room to haggle/negotiate, or overallowance fluff for trade ins" like most dealers, instead, we feel the consumer would rather know right up front our best price and what the REAL numbers are, so that they can make an educated buying decision without all the smoke and
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Feb 28, 2016
Dealer was quick to respond and go over the numbers with me.
2 of 2 people found this review helpful.
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Feb 24, 2016
Wonderful experience. Charlie was great to work with and went beyond the call of duty to ensure we understood all of the features of the vehicle before we left the dealership, 1 hour after closing!!
2 of 2 people found this review helpful.
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Read 9 old reviews
Aug 6, 2015
I bought a 2014 ram from them for over 40k with under 19k miles . I drove 2 hours away to come check out vehicle. I test drove it in there parking lot and noticed brake power/ pressure felt weird , I told them before I bought truck I want brakes checked /serviced . So next day I come to pick up truck and they said brakes just had surface rust , so I said ok. On the way home on thru way when ever I pressed breaks the whole car shakes . I felt very unsafe and mad with Charlie because I specifically told him about breaks . So I thought again ok surface rust so 3k miles later brakes are just worst . I didn't even pay my first payment on truck and I will have to redo brakes already . I contacted charlie and told him situation, he assured me him and his tech went over the brakes and fed me his 110 certified check list line. He told me I would have to bring in truck for them to check it out and replace if need to be , we'll this all could of been avoided if he would of had replaced the brakes the When I told him. Now he wants me to drive 2 hrs to him one way , miss time from work , waste gas, just for them to tell me something I already knew from day one!
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Response from Chilson Wilcox Inc:

Joshua purchased a CERTIFIED PREOWNED Ram truck our dealership in July after trading in his older/higher mileage Nissan Rogue.  After test driving it, he said he thought the brakes felt different than what he was used to on his Nissan, and asked me to have one of our technicians test drive it prior to him picking it up to make sure they felt correct.  The following day he was scheduled to pick it up, so I asked the factory trained technician who serviced it to take it for a test drive, with me, to see if he felt anything wrong with the brakes.  When we road tested it, he drove, then I drove it
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Mar 29, 2015
Great dealer easy to work with!
1 of 1 people found this review helpful.
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Response from Chilson Wilcox Inc:

Thank you Carmen, it was our pleasure to help you with your purchase!  Looking forward to many more!  Charlie Griswold, Used Car Manager
Mar 4, 2015
There Multi-Point Inspection They Said They Gave It When They Sold Me The Truck Was A Joke. I Got Back Home 100 miles Inspected It My Self & Found Multible Proplems.
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Response from Chilson Wilcox Inc:

At Chilson Wilcox Chrysler Dodge Jeep Ram, we Factory Certify every Chrysler Dodge Jeep and Ram we can, and that includes using Chrysler Certified's 125 point checklist when servicing and reconditioning them to Certified standards.  Cars that we keep and sell that are outside the Certification qualifications due to age or miles, are STILL serviced and reconditioned to Certification standards using the same 125 point checklist.  The truck Unhappy customer purchased was a 2010 Chevy Colorado, and it was in almost pristine condition with only 20k miles, and was serviced and reconditioned using th
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Feb 26, 2015
They were willing to deal and go the extra mile to help me since I needed special equipment installed. I would recommend them to anyone.
1 of 1 people found this review helpful.
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Response from Chilson Wilcox Inc:

Greg-
Thank you for giving us the opportunity to earn your business, and show you how we at Chilson Wilcox Chrysler Dodge Jeep Ram "sell cars a different way, the right way!"
Jan 12, 2015
We had a very pleasant experience from initial contact through the purchase process and feel very confident we made the right decision!
1 of 1 people found this review helpful.
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Response from Chilson Wilcox Inc:

Thank YOU Dwayne, it was my pleasure to meet you and help you with your purchase!  From your initial email through shaking your hand and congratulating you on your purchase, it was smooth as could be!  See you again for your next one!  Charlie Griswold, Used Car Manager
Nov 26, 2014
This dealership advertised the car as new. The mileage advertised was 0. When I got there it had 5000 miles on it. Owner thinks he can drive cars and then sell them as new. Run don't walk away from this dealership.
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Response from Chilson Wilcox Inc:

Our dealership, like most, provide new car "demo" models which are driven by the dealership owners, managers, etc.  When we sell a "demo" we always include a demo discount in our pricing, and always let the customer know that when they buy a demo, they sacrifice no miles in regards to warranty, making the purchase of one a great buy!  Depending on where the customer saw it advertised, it may/may not have said "demo" but with a phone call or an email to the dealership, it is always disclosed.  All of our ads also include a disclaimer suggesting the customer verify
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Apr 18, 2014
good
1 of 1 people found this review helpful.
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Jul 14, 2013
Good
1 of 1 people found this review helpful.
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Dec 10, 2011
I Can't say enough good about this dealer. Everyone I came in contact with was first class...understood my situation and what I was looking for in a vehicle. Special thanks to Charlie and Brian. No reason to go anywhere else. Only dealer I can in contact with during my 3 mos search who REALLY wanted to give the customer "a great car buying experience"
1 of 1 people found this review helpful.
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