Banks Chevrolet Cadillac Buick GMC

GM Certified Internet Dealer

137 Manchester St
Concord, NH 03301

Sales: (603) 389-6543

Service: (603) 369-6173

Today 8:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 24, 2017
Very reasonable and fair
Is this review helpful? Yes | No
Nov 26, 2017
met by Tyler salesman and manager after we got to it. The deal and experience was good, bought 2017 Cadillac CT6. A car that I believe will make Cadillac number 1. The ride is the reason I bought it, comfortable, quiet, and excellent handling. Like riding on a cloud.
Is this review helpful? Yes | No
Nov 8, 2017
Solid team -
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Oct 9, 2017
Just emailed with them..in a lease until december
0 of 1 people found this review helpful.
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Oct 1, 2017
Awesome ..very satisfied...bought the Enclave..love it..5 star experience
Is this review helpful? Yes | No
Sep 29, 2017
Car was not ready when I arrived for appointment. Needed to be jump started. Never got to meet with sales manager as instructed by email from them. Young salesman never introduced himself to me. Took vehicle on test drive 10 minutes. Returned to find no one able to talk about possible sale.
1 of 1 people found this review helpful.
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Sep 21, 2017
Charlie_99
I asked for pictures of the exterior and interior and they didn't send me any.
Is this review helpful? Yes | No
Aug 21, 2017
GuruDZSSD
Very professional and willing to work with you
1 of 1 people found this review helpful.
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Aug 13, 2017
Very responsive... ended up buying a totally different car
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Jul 16, 2017
Absolutely sucked . At the risk of sounding adolescent. My girl and I even visited the dealership and not so much as a sales person to ask if we were being helped . We were at dealership for about 20 min.
3 of 3 people found this review helpful.
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Jul 11, 2017
I did not purchase their vehicle, but my experience with them was positive
Is this review helpful? Yes | No
Jun 18, 2017
The car I was interested in was located elsewhere and was expected in 4 more days. I called twice to get status updates and it still wasn't in 6 days later. I don't think the dealership should list a car as being in their inventory until they actually have it on their lot.
2 of 2 people found this review helpful.
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Apr 28, 2017
Sold me a beautiful car that had been owned by a smoker. Detail department had masked the Oder. We asked salesman about previous owner being a smoker and was told the slight smell was from chemical in cleaning products they use and that other people had mistaken it for nicotine. Drove the car 83 miles home and it reeks. Have to have it completely detailed and am told the smell will never fully go away. Banks should have been honest!!
6 of 6 people found this review helpful.
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Apr 17, 2017
Great experience! Didn't feel pressured at all and felt like I got a good deal
Is this review helpful? Yes | No
Apr 12, 2017
Quick response but the vehicle I was looking at was already gone.
Is this review helpful? Yes | No
Apr 8, 2017
Marinellijr
The truck I inquired about had already been sold. At that time the sales rep assured me there are others to choose from. Upon walking into the dealership I was greeted warmly. I was then introduced to Dylon who assisted me with all my needs. Backs has a very large inventory of truck. No sales pressure and extremely accommodating. Not to mention lowest prices around. I highly recommend Banks for you auto purchase.
1 of 1 people found this review helpful.
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Mar 24, 2017
Very pleasant/helpful did not by tahoe only a 2wd
Is this review helpful? Yes | No
Mar 19, 2017
Colt_455145
Very responsive. Provided all information requested.
1 of 1 people found this review helpful.
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Dec 11, 2016
Will confirm a sale soon
1 of 5 people found this review helpful.
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Nov 1, 2016
They worked the internet connection really well. Unfortunately they have really bad hours for my schedule so I doubt if I will ever get a chance to follow up and test drive or experience the Canyon, or any of their trucks.
1 of 1 people found this review helpful.
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Oct 20, 2016
Dealer asked for extensive pictures of my trade which I sent. She said she never received them and I told her that I would send them again. I asked if car was still there she THEN checked and it was sold. I said so much for keeping in touch. Not a good experience at all. Would not dealer with this person again. She seamed very indifferent.
5 of 5 people found this review helpful.
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Oct 15, 2016
To far to travel price was higher than everybody else
1 of 1 people found this review helpful.
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Oct 4, 2016
Very helpful and knowledgeable
0 of 1 people found this review helpful.
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Oct 3, 2016
Dealer was incredible salesman was a very help non pushy young guy only issue is that my co-signer had recently past away which stopped me abruptly in the purchase
2 of 2 people found this review helpful.
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Sep 5, 2016
Bought a truck from them!
0 of 1 people found this review helpful.
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Sep 2, 2016
Price was the problem. We could not reach agreement.
1 of 2 people found this review helpful.
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Jul 28, 2016
This dealership was very professional even though i did not buy a vehicle there. Treated me very well
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Jul 25, 2016
yes but wrong color very nice to work with though
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Jul 11, 2016
nice chat on the phone with email followup
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May 15, 2016
Very good response and pleasant to speak to. Unfortunately bought local...
1 of 1 people found this review helpful.
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Mar 26, 2016
Very helpful
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Mar 19, 2016
Banks answered my questions and emailed me back and forth and also sent a quote. I would definitely work with them again if looking for a car!
1 of 1 people found this review helpful.
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Mar 17, 2016
Awesome wonderful wxperience
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Feb 14, 2016
Numerous conversations via e-mail back and forth for a week-- great customer service- great options and willingness to explore all options with their customers.
Is this review helpful? Yes | No
Jan 28, 2016
I worked with Jo & Stacy. I was not able to purchase a car from them but they were still very friendly and professional they answered all my questions and help me out as I am a first time buyer then I don't know what I'm doing I cannot say enough good things about them all car dealerships should have the professionalism and kindness that they stowed upon me I can't thank you enough
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Read 16 old reviews
Jan 23, 2016
We contacted them on January 15th and bought the car on the 16th. The purchase process went smoothly even though we bought the car in NH as a MA resident. We worked with Court and he was very helpful getting everything we needed. We are very satisfied with our purchase.
1 of 1 people found this review helpful.
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Jan 19, 2016
Good experience
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Jan 13, 2016
responded promptly via e-mail which is what i wanted. i feel price is high for this vehicle
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Dec 2, 2015
Excellent
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Nov 29, 2015
Bought a truck from them an was in and out in 3 hours. I worked with Jeff lavalley he was really nice and fast.
Is this review helpful? Yes | No
Dec 9, 2014
Good experience - low pressure, low hassle - reasonable negotiation. Sales rep was good
Is this review helpful? Yes | No
Feb 26, 2014
Every friendly, always in communication with me.
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Feb 5, 2014
Great response.. Immediately made me an appointment w the manager, being I was.coming from far away. Attentive and informative, sent lots of pictures, very helpful, looking forward to working w them.
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Jan 31, 2014
They are not bad but it was over priced it.
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Jul 28, 2013
checked in a few times , but didn't have a vehicle for my need at the time, But would contact me if one became known to them.
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Apr 7, 2013
Very friendly and courteous.
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Apr 1, 2013
They told me they would detail the car before we bought it and it was washed but not professionally detailed, they also said they would fix a light appearing on the dashboard and they never did, poor customer service
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Jul 6, 2012
Called to much
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Jan 9, 2012
If there were 10 stars I would give them this rating. This is a dealership with class. We drove over an hour to purchase our vehicle at the place and plan to do it again we we need another. Not is it just a beautiful dealership, it has the best prices we could find anywhere. We test drove the vehicle and it was very clean and just as you would expect it to be. Our sales guy (Jeff) was very knowledgeable about this vehicle and took it inside to we could view it under the bright lights of the shop. They worked with us. When we pick up the Suburban it was all shined up even more than when we test drove it. Great experience. Happy with new ride!
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Dec 26, 2011
They were nice but they wanted to give me $4000 less for my trade-in then any other company! When I told them that, there were no more discussions. They didn't make any offers so the discussion was over. Not very pleasant.
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Sep 18, 2011
very good . no i still dont have a truck yet. 5 star all the way.
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