Baldwin Auto Sales

Don was very nice and helpful

They responded very quick

This place is a joke. Do not do business with them. I went through a whole process of buying a 2004 Ford F-150. He took all my information over the phone. Filed a loan application, the whole way to pick up the truck today. Bank called me and made the deal and approved me. The owners son called me AFTER getting me approved and said that the truck was promised to a family friend. He pretty much hassled me and sold me this truck then turned around and took it away. Claims that is the way business works, someone came with cash and wants to check it out Saturday. Well today is Thursday, everything was done ready to buy and take home. If it was promised to someone else then take it off the 14 websites it is advertised on. Don't waste my time over the phone, pull a loan out for me, and ding my credit to say sorry I promised it to someone else. I will never ever shop with this dealership. Be more organized. You negatively effecting me because of your mess up. You could have told me that the truck was promised or not for sale one of the 15 times we talked on the phone or when you spoke to the bank to finance me. Your business is nothing but borderline a joke with a sellers license, some cars on a sheet of concrete, and a working phone and website. The location I'm talking about is in Escondido. But hey, the owner and son owns all of them. They will do the same at all their dealerships. Nice work guys!

The place said they close at 7:30 and went there at 5 and the guy was leaving and see me walking up and decide to drive right off

Great

This dealership has great customer service friendly staff and great place to come and do business.

Although on vacation, still took time to reply and let me know when they we're back in town. Thank you

After sending a 2nd inquiry, co-owner called. Very accommodating& personable

They ignored me when I went to the dealership. They would not get off their phones to help me....Then the manager I believe came out of his office to ask what I wanted and was very Curt and unresponsive, so I assumed they would not be interested in letting me test drive a car and I decided to leave.

Don't bother with Baldwin auto sales or the owners son/salesman Don. I drove a total of 300 miles the day before Thanksgiving in Los Angeles traffic to have the owners son (Don) insult my 35 years of experience of working & teaching in the automotive repair field. It took us 4 1/2 hours to get there. The Buick Enclave I test drove had a pretty healthy oil leak, but according to the self proclaimed car guru Don himself, he said, "if it doesn't leave drops on the floor...it can't be that bad." I had told Don on several phone calls what I do for a living, and how I'm a licensed ASE Master Mechanic along w/many many years of experience & a teaching credential. I told him the whole right side & middle of the frame & under carriage was hosed down with oil. So then he tells me, "well, it does have 118,000 miles on it". I told him I have a 2006 Chevy Tahoe w/150,000 miles on it (which by the way I also found on CarGurus as well) at home that's bone clean underneath & it's never even had the valve cover gaskets replaced on it. I know, because I got all the service records on it when I purchased it from the GM dealer in Idaho. But, Don, instead of being concerned or offering to fix the SUV before sluffing it off on me....wanted to go inside & talk numbers. Forget this so called "family business". Run as far as you can. Plus, the bad Oman I saw was when a guy who had just bought a car THE SAME DAY came back with a check engine light on. Don had a scan tool plugged into it trying to get the fault codes on it. What I didn't tell Don is that I've had a 7000 sq ft repair facility in Chatsworth since 1995 & I had cash with me to buy this thing. But, thanks to his rude behavior & his cavalier attitude,....I packed the wife & kids right back into my car & got the heck out of that place. Plus. After I got home, I looked him up on Yelp. And sure enough!!!....TERRIBLE REVIEWS!!! Big surprise huh? =)) People like this guy should not be in the business of selling used cars because he gives our industry a bad name. I would not do business with this car lot no matter how nice the deal may seem. Stay away!!! Update: I did a little bit of research on Buick Enclaves & the 3.6L V-6. Turns out they have a big problem with the front timing cover gaskets leaking as early as 30K miles. Plus they have camshaft end play problems as well as timing chain stretch issues. I can guarantee that the oil leak on this Buick Enclave is from the front timing cover & requires having the engine removed since it's a transverse setup and there is no room to pull the timing cover off the front passenger side. A VERY expensive fix if you include the timing chains replaced.

A courteous, straightforward e-mail reply with necessary contact information from this dealer. I was pleased with the response. I have not followed through to view the vehicle yet as I am undecided . . . . internal argument . . . . !!

I recommend this dealer highly because my experience was satisfying: Don Baldwin responded to my inquiry very quickly and throughout continued contact, exhibited patience, friendly suggestions and he listened to what it was that I wanted to know and once I quieted, answered with the information I needed. Because of Don's attitude and aptitude of insight, I am confident to trust the integrity of Baldwin Auto Sales. Thank you, Don!

Bad experience paid 9500 plus a 2 yr extended warranty. And as soon as i get home check engine light is on and tire sensor light comes on and the reverse on jeep liberty shakes and ask for a carfax and didnt get one.

excellent experience, I purchase my vehicle their staff was warming and courteous. The process was easy, and I would recommend them to my friends

Best experience I've had a dealer. I was in and out in less than an hour. Don provided a great customer service experience and even help plan my next vacation.

Excellent car buying experience. Would highly recommend

Don greeted me warmly and showed me both vehicles. He was thorough and professional. He was cordial on our last contact.

Car was not there when we went to go see it, it was getting serviced. Sales person had no personality it seemed like he was not interested in selling cars!

This is a great dealer! Asks the right questions up front. No waisting time.

They get in contact right away very nice people excellent service

Very polite and informative. Not at all pushy. Thank you!

Dealer provided excellent info, answered all my questions, and was easy to talk with. There was no pressure. Everything was fine, except we could not get together on price.

good conversation...not sure it is the right car for our needs...

Excellent customer service!

Nice people, very helpful and accommodating.

The dealer contacted me the next day. He sent me a reply to my email i sent the previous night. Thanks Aaron