Audi West Houston

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11850 Katy Freeway
Houston, TX 77079

Sales: (855) 215-4421

Service: (888) 461-7537

Today 9:00 AM - 8:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 14, 2017
The salesperson was awesome. We didn't do the deal because they wouldn't move on the price and it put us over our budget. Not upset about it as they know what they need to make money. I would go back to them again. Very, very good experience.
1 people found this review helpful.
Response from current dealership:
Tony, thank you for the wonderful review. I am proud to read my team went above and beyond to make your visit exceptional. Best, Kevin Lind - GM
Nov 10, 2017
Did not deal with them in person only over the phone. Was quick to give me a buyer’s note but not negotiable on price. Bought a car somewhere else . They did nothing wrong just bought another car.
Response from current dealership:
Randall, I appreciate the feedback. Thank you, Kevin Lind - GM
Nov 1, 2017
Very helpful !John Paul was great.
Response from current dealership:
Jimmy, I am proud to read John Paul met your highest standards. Thank you for sharing with me! I will pass your praise along to him. Best, Kevin Lind - GM
Mar 2, 2017
Dealer responded,but I felt I was given the run around after asking for some simple information before pulling my credit and having a hard pull on it.The scenarios I asked for have never been an issue for any other dealer.Just another case of a sales person only interested in their commission and not truly the potential customer.I am currently looking to buy but will spend my hard earned money elsewhere.There are still several dealers out there that make customer satisfaction their goal.
2 people found this review helpful.
Feb 26, 2017
Feb 23, 2017
Cory was very willing to work with us and consistently follow through on all aspects of to process.
1 people found this review helpful.
Read 31 old reviews
Jan 28, 2016
Jan 21, 2016
This is an awesome team of professionals!
1 people found this review helpful.
Jan 17, 2016
Was told the vehicle was sold by an email when actually the deal fell through. Sales person did not follow up with me and then I sold the vehicle was still for sale on Car Gurus.
0 people found this review helpful.
Jan 4, 2016
They were very helpful and honest
Dec 31, 2015
James Rice had fantastic communication. Bought what I wanted. In and out on 1 day. No nonsense. Best experience ever buying a car.
Nov 30, 2015
Did not show me the car although I had appointment on that day
Nov 24, 2015
I cancelled my appointment because their listing was dishonest. I had to run a VIN check to find out wha the model actually was after I told one of their representatives what I was looking for and he assured me we were on the same page.
1 people found this review helpful.
Nov 17, 2015
I meet with Dave Satia, and he was an absolute joy to work with! We ended up purchasing a vehicle with Dave, and was amazed by the quickness and attentiveness with all our needs.
Nov 14, 2015
I was in and out with no problems of any kind. The salesman Gene, was very helpful. Brittany in finance was very thorough and quick. I would visit this dealership again and refer a friend
Nov 12, 2015
Great car that got away! Sold before I could get there!
Nov 11, 2015
Responded quickly and informed me the vehicle was no longer available.
1 people found this review helpful.
Oct 21, 2015
Great service and Bojan my salesman was exceptional!
Jun 15, 2015
Great service
Mar 14, 2015
Car wasnt there, they said it was at Momentum Luxury cars across the highway. When I got to momentum I wasnt greeted and had to ask for help, only to wait 30 minutes and find out that the car wasnt there either
Jan 19, 2015
Good communication.
Dec 29, 2014
We didn't buy a car there after all but the service was amazing
Oct 15, 2014
We showed up to Audi West Houston to view the used Jeep and stood in around for 20 minutes waiting to for someone to acknowledge our presence in the used car lot, to point us in the direction of the Jeep. But like hillbillies in a Neiman Marcus we were ignored. We finally found someone to inquire, and they informed us that Jeeps don't associate with Audis, we need to go across the freeway to the other location where they put the hillbilly cars. The service from that point was class appropriate, and they were friendly a somewhat helpful. So if you are socially class sensitive avoid this dealer, or be Mr./Ms. Money Bags.
Aug 18, 2014
Additional charges at end makes it very hard to complete the deal
Aug 17, 2014
They were very fast in responding.
Jun 14, 2014
car had been sold but was still 2 weeks later shown as available
May 25, 2014
Chris and Danny were great!!!
Apr 26, 2014
Purchased from them. Excellent service.
Apr 24, 2014
Apr 7, 2014
Very pleasant and great service
Mar 31, 2014
Very great deal at a bargain price !
Mar 7, 2014
Drove to Houston from Fort Worth to check out a car, they already had sold it, no call back. They knew I was coming down the next morning.
Jan 29, 2014
No one from the dealership called me, but when I called them, the lady I spoke with Sherry (spelling?) was very nice and helpful. The Manager was supposed to call the next day and never did, but Sherry called me again, just as I was heading to a different dealership. She saved the sale and they should be very happy to have her.
Mar 24, 2013
After having several phone calls over 5 days, the day we had appointment to look at the car, they sold it 2 hours before and never called us to let us have a chance to place offer!
Jan 29, 2013
They keep calling even though we have told them we are no longer looking.
Oct 15, 2012
Great response time and follow up.
Feb 14, 2012
they were very fast repsonding to my inquirey, unfortunately the vehicle that I was looking at had been sold

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