Atlantic Auto Brokers

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860 W Ridge Rd, Rochester, NY 14615
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Sales: (585) 697-0001

Today 10:00am - 6:00pm
(Open Now)
show business hours
Aug 27, 2016
He was nice, he try to help
0 of 1 people found this review helpful.
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Jun 19, 2016
Fairly quick to deal with any questions. Pleasant. One down note -driver's door key lock frozen. And no key fob, which would have been nice to know. I could have already ordered it. But I do recommend this place for used cars.
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Feb 17, 2016
Worst dealership out there. I wouldn't trust them. Lots of lies told, price increased upon arrical. People were rude and very unprofessional. Tried making a deal in front of another customer. That's my personal information he tried to get me to share in front of another customer
2 of 3 people found this review helpful.
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Dec 1, 2015
We were in town just for a parents weekend at my daughter's college. After learning of the travel logistics between two campuses as she pursues a dual degree, we decided she needed a good, reliable used car. We wanted a Honda, so checked for the local used Honda dealers. Visited a couple. Got to this one late in the day on a Saturday, about closing time. They were closed on Sunday, but he agreed to come back on Sunday to get us what we needed, before we flew back home that afternoon. Above and beyond! The car we selected needed new brakes because it had just come onto the lot and had not yet had the brakes replaced, but he took care of that as promised. He even offered to help my daughter with any questions she might have in the future. If all used car dealers were like this, the entire industry would have a fabulous reputation. We couldn't be more pleased with the value and the service.
3 of 4 people found this review helpful.
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Response from Atlantic Auto Brokers:

We greatly appreciate the kind words and effort it took to write this review. We are so happy that you had such a good experience here and hope to help again in the future!
Oct 22, 2015
dealer responded a week later to tell me car was sold.
1 of 4 people found this review helpful.
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Response from Atlantic Auto Brokers:

I apologize that this happened. I can assure you that we did try to get a hold of you as we generally follow up with leads within 24 hours. I think a negative review because we couldn't get a hold of you is slightly unfair. If you wanted a specific car that was advertised then calling us would have been a much faster way to handle this instead of an email. Our cars do tend to sell quickly and we would love the chance to earn your business. Please feel free to call and we will give you a great deal on a car and help in any way we can.

Old Dealer Reviews

Jul 10, 2012
when we called about a car that had been on their lot for over 50 days they responded that it was not running well and that they need to get it in their shop to fix a "timing issue". then they assured me that their price (which was over Blue Book value) was firm.
1 of 1 people found this review helpful.
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Response from Atlantic Auto Brokers:

We are a small dealership that stocks under 60 cars and sells roughly 75% of its inventory on a monthly basis. I apologize that the car you were interested in was not ready when you came to look at it. These reviews really hurt smaller family ran dealerships like myself. If we can ever be of any service in the future please feel free to let us know. Also dealers do not sell cars by Blue Book, we use NADA or Black Book. Kelley Blue Book is accurate pricing for buying from a private owner. Our advertised prices online are generally 20% cheaper than a NADA retail value.
Feb 24, 2012
I looked at cars here but didn't make a purchase for the following reason. Although they had a good selection of Honda Civics, almost every car I looked at was dirty, both inside and out. Cars were crammed into the lot. It left me wondering, if they don't even clean their cars what else might they skimp on. That was my impression.
1 of 1 people found this review helpful.
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Response from Atlantic Auto Brokers:

We are a small family owned dealership that buys and sells 10-15 cars per week. Judging us on the appearance on cars that probably just came off a truck is slightly unfair in my opinion. Also this review was in February so I can assure you that snow slows any smaller dealership down in all of its processes. In the winter we generally do a quick clean up to get a car ready for a test drive, and do a full detail when a customer purchases. It is very hard to keep up with the demand on all of our cars, and they are "crammed into the lot" because we do so much business. All of our cars ha
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