The sales consultant was great. The issues that I had was that I was given the wrong information that decided whether or not I would make the trip because I live 5.35 hours away. Then the manager was nothing but rude about their mistake and even commented about how much he hated doing business on-line and over the phone. Before making the trip, I requested a call back from a manager to discuss final details and numbers, that never happened. I was contacted the morning of purchase by again, the sales rep which confirmed and assured me that everything was legit. So, as you can see there was more than 3 mistakes coming from the entire team. The manager never apologized but insited that it was just a simple error. An error that of course did not seem to bother him because of course it was not him that was lied to nor did he make the drive to purchase the vehicle. When I was asked what I wanted them to do to make it right my reply was to honor the deal that I was given and to please, stop wasting my time by argueing with me about a mistake that was in writing by the sales rep, email, and was verballing communicated to me by HIS team. He refused and stated the only issue he saw was that a manager should have contacted me back. I planned on driving and returning home with no issues and in a safe and timely hour. I received the phone call some time after 10 AM and arrived at VW after 4 PM and did not leave there till 9:50 PM which got me home after 3 AM.

Prompt response, great communication from salesman to GM replying , unfortunately for me they sold the car I was looking for

Had a wonderful experience. I was in contact with Mike the sales person and he had the vehicle I was interested in ready for me when I came by. Looked at several vehicles and made my decision to buy. Very professional and would recomend to family and friends to shop there!!