Jim Click Ford

Never Again-- May Not Have Been The Mechanics Fault--but Will Not Be Back. — I took my new 2012 Ford Focus in to ask about a piece of rubber molding on the side of my windshield that kept flying lose. I was told they would need to special order the piece. I also made them aware of a road trip coming up and wanted to set up an oil change. My service manager told me it shouldn't take long and he'd call me when it came in. I work not too far away so he said he'd have someone take me right back to work and pick me up when it was finished. He seemed so nice and professional. I waited and he never called. It had been about a month when I called and he said "oh, it's still on back order." Two days later he had the part. Sounds more like he forgot to follow up, he certainly did not follow up with me. I then made an appointment to bring it in. I took it in at 10:00, they drove me back to work so they had it by 11:00. Four hours later and nearing time for me to get off work, I had not heard anything. I called and was told that they broke my windshield but were working on it. He wanted to know if he could have the shuttle pick me up at about 7PM. I get off at 5:00 and would be locked out and standing on a corner for two hours! I told him no. Five minutes later he called back and said that they actually did not have my windshield, that they'd have to special order it... Now I have no car. I live 30 miles away and am leaving on a trip in two days! Not to mention I had errands to run in lieu of my trip. He says he can have the shuttle there by 4:50 and will have a rental car for me. The shuttle arrived at 5:50 and got me to the rental place at 5 minutes before they closed. No car had been set aside for me and all they had left was a huge, full size SUV with less than 1/4 tank of gas! Amazing! And if I had not gotten there before they closed? I'm new to Tucson and don't live nearby and my other half works nights and couldn't take off to come all the to 22nd street to get me. I took the car and went to Jim Click's because I needed things out of my car and of course, my service manager had left early. I spoke to a nice enough mgr. who had someone put gas in the tank for me and said he'd do his best to get the windshield in before I left so I did get my car back the next day..no thanks to Matt. I received a voice mail from Matt instructing me to go to the cashier and pay for the oil change and I'd be on my way! No apology, no thank you for your business...nothing. The Cashier told me to leave the rental car key with one of the gentlemen in the service intake area and I did. Today, I get a call from the rental car agency telling me that they are charging my account because the car was not returned and Jim Click says they are not longer paying for it! Amazing! No I have to take more of my time to deal with yet another issue. Used to be people took ownership of problems, really cared about the customer but those days are long gone. Not even a simple "I'm sorry" from this guy. I bought my car from Oracle Ford. They were so very nice and the one time I went there for service, just as nice and efficient. Because I was at work and no where near Oracle, I tried Jim Click. That will NOT happen again. I would not even give them one star if I wasn't forced to. And to think, there are so many people out there that are unemployed, who might care about their job enough to provide good customer service....