Jeep Grand Cherokee nuevos en venta en todo el país

Someone initially texted me a greeting, but it took two days for someone to call me with the information on the car that I was inquiring about. The car was not ready for sale, and the paperwork took hours to complete due to insufficient staff.

Outstanding Dealer...Very Good Communication!

All phony dirty tactics they advertise sale price when you get there they claim they added on extras I'll never buy from them

Yes they contact me very friendly and I am really appreciate it from dealer management

My experience with this dealer has been consistent with what people giving 1 Star have said. They advertised a really good price for a new Ram 1500. I sent an inquiry about it and they quickly responded with a quote explaining the price. The quote had more rebates than I have ever seen, so I responded asking about them. I never heard back. I then received a follow up email about my original question. I asked again about the rebates. I never heard back.

Excellent

Jaclyn was great and very responsive.

I asked to be emailed and not contacted by phone and I get a call on my phone from Shaver Automotive Group. When I brought this to the salesman's attention, his reply was that the phone call was automatic. Haven't heard from since.

Jaclyn was terrific. Responsive, transparent, honest and helped me get a great financing package. Sogol was wonderful to work with as well. She explained all the details of the financing, wasn’t pushy about extended warranty packages. Overall excellent experience and worth the drive down from NorCal to SoCall.

Weren't that interested in selling me a truck. Had to prompt them multiple times. Ashley was helpful, but she could only do so much. Was told several times that they would get back to me but never did, I ended up buying elsewhere

Great

Love them. Will be returning.

The absolute worse costumer service is ever experienced. A bunch of dumb youngsters that walk around playing like they own the place. I was there for 45 min after I met Carlos and never even showed me the truck I inquired about.

They add over $4k to the vehicle in add ons but don’t tell you before hand. The sales guy was not attentive. Not a great experience

sale manager very rude, tried to push us into a finance deal that was crap. Added items we didn't ask for. I never recommend or go there again

Unprofessional and more than 3hrs wait time for the accountant to singned papers

Drove over an hour to see this truck and they had it out back for paint and I couldn’t see it. Also had dealer added options that weren’t included in price.

Over 5 hours to buy the truck. Had to go thru 5 different salesman before I found one that was good. The are very unorganized. They push so many extras on you. They tried to sneer in so many things into my contract that we never agreed on. Very shady!

Good

I contacted the dealer to purchase a vehicle cash in hand however since I am driving from Murrieta I wanted to make sure to schedule a appointment so that the vehicle would be available. Nobody will do their job and make sure it’s available and no sold before I get there. Poor customer service

Poor customer service, no ones available to attend you even you make a appointment seems like there are not interested to selll

Excellent response

Watch out for add-ons. They list their cars very low but have several thousand dollars worth of non-negotiable "accessory" fees that are tacked on later. But I have to say at least when I called and asked, they were honest enough to tell me about the add-ons and how much they would be before I drove all the way down to the dealership.

Bueno

Quick response to email

I asked 1 simple question, 4 people replied, but never answered my question.

Online sales department refused to sell “Online”. Dealership adds a bunch of unwanted and relatively aftermarket accessories that are mandatory to purchase. Thus dealership is managed by unscrupulous individuals who have no problem misrepresenting their deals with Bait and switch tactics.

The people were nice but their policy of adding on an additional $4,000 plus is a joke. I found the same car at a different dealership that doesn't have those ridiculous add-ons and went with them instead. Saved me at least $3,000.

Not good. Scheduled a test drive. Arrived the next morning to find out it just sold. Sure it did. They played the ole bait and switch routine. The person I was dealing with the night before pushed me onto another salesman. Very poor customer service.

The manager was awesome. We did check some of the options he gave us and we are weighing them

Newer gave me an out the door price

Me hablaron para atrás pero me dijeron que ya se había vendido gracias

Not a good experience. We went in to inquire about a Jeep and first they tell us it had been sold then they say if we want the jeep the can sell it to us for $6000 more than the advertise price.

Good service

Pretty great experience! Went in with my price and the entire process was smooth! Tony Rizzo was upfront and aside from being a Rangers hockey fan was awesome to work with!

Alberto Blanco is the salesman who I delt with. He was extremely helpful and was great to work with. The dealings did not end in me buying, however it was simply an issue of economics

Online prices were very misleading. Apparently if you have top tier credit you do not qualify for the online price. There was also an issue with the financing due to being required to use Chrysler financing at 6% instead of the loan I was pre-approved for at 3.6% . The sales people were very nice and tried all they could to assist me but management is not willing to move at all.

Didn’t buy here but would given the right circumstances. Sales rep was polite and not pushy.

Great price on a truck, just too far. But friendly on the phone.

Excellent customer service annd follow-up. These folks want a sale, without being devious.

Sales representative, Tim, was excellent. Sales manager, Mike, offered a sales price ($40,000) that was $1,000 more than price ($39,000) quoted on line.

Outstanding. Very very easy to deal with. Very respectful and professional. The sales manager Charles and finance manager Jalen were the best I’ve ever felt with. I can’t say enough good things about them

Seemed nice however very unresponsive. Tried to get financing approval and monthly payments worked out for 4 days with their finance Dept, no luck. They said they were busy in the store, so as a remote buyer I had to wait. Really wanted to buy this truck but unresponsiveness turned me off.

Answered all my questions quickly

Sales person who contacted me would not do any dealings unless I drove to the dealership.