Ford Expedition nuevos en venta en Abilene, TX

Small town dealership with friendly staff that were very helpful. We had a very good experience from sales personnel to acquisition staff. We were allowed to test drive the vehicle and check out the equipment at our discretion. Vehicle was described very well.

These guys were awesome! Ended up flying to texas and driving this truck back. Could not be happier with my experience. They even picked me up from the airport! Truck was better than the pictures showed

Buying experience was quick and easy. Kenny was great and answered all our questions and had everything ready for us when we arrived. Kenny is the person we’ll visit when we buy our son a new vehicle next year.

Good. Very friendly and helpful.

Very Helpful

Awesome team there at Lawerance Hall‼️

Very timely, and very straight forward no BS dealer. I like these guys.

Dealer contacted me and said the truck was not ready to be sold due to mechanical problems. He was friendly.

Great folks!!

A salesman was quick to respond to my inquiry. Listing was accurate car was just as pictured. Loved how detailrf the pictures were. The car was clean and ready for your test-drive as well as the salesman i spoke to on the phone. Customer service was great. Everyone was friendly. Overall impression was great I would highly recommend.

Very professional, and excellent customer experience.

They were very prompt and quick at responding. Very polite and courteous

Very transparent and professional great place to buy a car this one however was not going to work out but a good dealership highly recommend.

Dealership sold first truck I was trying to purchase, did not find out until after the bank sent them the loan check. Then promised to meet halfway because I live in another state. They not only lied about that but refused to hold the truck and said the purchase was not complete and could not guarantee the truck would not be sold before I could get there (in 2 days). Awful customer service, lying deceitful salesmen and manger. I would never recommend this dealership to anybody I know.

Very informative via text and email.

Good customer service

Very nice and respectful.

Slow follow ups; inconsistent service, multiple salesman and did not send photos when requested

Friendly staff

Dealer was responsive at first but never contacted me when the truck was ready for a test drive as promised. Truck was then sold without them even telling me it was ready. Kind of a bummer.

We had a fantastic experience working with Jim Bass in San Angelo! Even though we had to drive 3 hours to get there, it was worth it. Their sales team and finance team were very transparent and patient through the entire process. I will do business with them again if I have the opportunity.

Quick response , great folks !!!

Responded quickly and helped on all my questions.

Nice

The best dealership I dealt with on Cargurus

Answered all my questions

He is not helpful at all, his name is dustin. I called him twice and seems like he don’t want get any sales. I can feel that he is not interested talking to me.

The dealer was quite responsive, there was no issue there. The problem, for me, is that the unit about which I inquired was hail damaged, and there wasn’t (and still isn’t) any acknowledgment of this in their posting. The salesman was upfront about that in his reply, but this is absolutely something that should be detailed in their listing.

Dealer contacted me in a timely manner and gave me helpful information regarding the vehicle I was looking at.

only one email never heard back after I replied

They were honest and replied back to me in a timely manner , I appreciate the honesty.

Great communication. Was not able to go in for a time due to COVID and me living outside their area. When we did connect, I would have seriously considered the vehicle if they hadn’t valued my trade so far below KBB or any other offer I’d received in this area. Just wasn’t the right deal for me.

I call them about the car I said I won’t it and would be there as soon as I got my paycheck. I call them on a Monday they said the car is on hold for me. I said I”ll be ther Wednesday morning I live 4 hours from the car lot I called them and they said they sold the car Tuesday.

Listed the truck before it was ready. Drove an hour and a half to test drive the truck and was told sorry you will have to come back another time. Finally called the manager to get them to allow me to test drive the truck. All after the salesman I talked to asked me when I would like to come test drive it then did not reply when I told him the day I was coming. Overall unpleasant experience!!

Geeat guys and the best prices, my salesman listened to me on what I was looking for and worked really fast. Thank you Jim Bass Ford,

Jim Bass did an outstanding job throughout the process. We had a potentially sticky situation that was handled with nothing but professionalism. I will be a repeat customer.

Friendly, efficient, transparent and thorough. I was so impressed by the no nonsense communication, great price and transparency, I drove 199 miles to Jim Bass. Was able to do everything remotely so I was in and out in 1.5 hours. I received the deal, the customer service and timeliness I was expecting. 5 stars hands down. A special thanks to Candy and Robert!

excellent

Fast response. Not pushy. Very informative and kept in touch.

Terrible customer service. I inquired about a vehicle on their lot and they asked me to send them pictures of my trade. I followed their instructions and never heard from them again. No I don't drive a hoopty. I just happen to drive a Volkswagen which the salesman said they don't "keep" on their lot... Not sure what to take away from that besides we're not interested in doing business with you. Very unprofessional and ignorant people.

Awesome experience. No hassle, no back and forth. Made a deal and out the door in under an hour!! Will shop here again.

yes, they were really nice.

Very timely, and very straight forward no BS dealer. I like these guys.

Dealer contacted me and said the truck was not ready to be sold due to mechanical problems. He was friendly.

Initial stages in communication.

For one, we were duped into showing up for a test drive on a car that had been promised to someone else and didn't have anything else to show us. My wife nd I were seriously disappointed in them. Drove all the way there for nothing. I will not now, or ever, use your service.

Outstanding. Highly recommend.

Very nice and helpful

Great service, great people. I recomend.

The dealer was very helpful, courteous, and professional. In addition, they were not pushy and were knowledgeable.

I had a great experience at jim bass ford. Marc Torres was my salesman, he was great. took me for a test drive and answered all my concerns. best buying experience i have ad in 60 years in buying a vehicle. by the way i am 80 years old.l.

Very friendly and helpful. Advise the desk was pending and offered to look for another vehicle for us.

Prompt response...

No good!! Contacted them and said I was coming see the truck we texted back and forward 3 or 4 times so I’ve drove two hours to see the truck and they sold before o got there and never called me to say anything. Bad surprise