Car was not ready to view even though they had it listed. Asked if they would call when ready. No call. I called.
They said they'd get the car ready. Got there, car not ready. They said they'd call. They did. I went down the
same day they called. It was SOLD! After I had them get the car ready. After I made 2 trips to the dealership.
REALLY??? The salespeople were nice, but the dealership seems in disarm and poorly managed.
My experience was very good for the dealership I
explained to them what I wanted and what my
conditions were and they did everything they
could to help me very happy
Very helpful and willing to work with any customer in the auto market
I was contacted, the sales person was very pleasant and helpful and eager to help me find a car. Frank
Worst dealer ever, set up an appt to drive car, drove 2 hrs to get there and car was not ready and being worked
on. Terrible sales staff, clueless when it came to even how they could offer the car for me. Mechanic that we
talked to was quitting that day because of poor leadership and said it would be weeks before car would be
looked at. Total waste of time, do not bother to go there..
Very good experience, I would buy from them again.
Amazing experience at ford they really concentrated on my needs when it came to truck and payment. I Will go to Nelliston Ford for all of my vehicles.
Yes they contacted me but they were unable to give me a price on the Jeep. When I called the salesman he explained sales people don't
know the price of vehicles. He then transferred me the person that should know the price. But he transfer me to the wrong person. I then
waited over 15 minutes and never got through. I then sent an email to the salesman explaining no one picked up and I didn't believe they even
had the Jeep. I then got an email back form the second person explaining they were super busy and Bill would call me with the price. I email
back and said if I don't pick up because I'm working please leave a voice mail with the price. Bill did call back left a voice mail but to my
surprise didn't leave a price on the Jeep. Told me to call him back. It's been over a week, the web site still doesn't have a price on the Jeep
and no one has called me on the price of the Jeep. If your thinking of doing any business with these people I would think twice.
Kyree and Bill were great to work with. Very gracious with our bartering. I drove 2 hours to the dealership, was there for 3 hours. I was looking for possibly too good of a deal and unfortunately was not able to reach an agreement.....proably more on my side then theirs. They were wonderful.
The dealer initially wanted $18,557. I tried to work a deal, however, the business
manager told the sales person they were unwilling to move on the price as they were
already loosing money on the vehicle. Now the dealer has same vehicle listed at
$17,000. I contacted dealer to try to make a deal. Again, business manager told
sales person they were unwilling to move on the price. It appears this business
manager is not interested in moving this vehicle since they have had this vehicle at
their dealership for 90 days and is unwilling to negotiate. I would not recommend
doing business with this dealership.
They responded to my first inquiry promptly but I had to call twice to have them follow up on a question that I had about the vehicle. The salesman was nice but kept on insinuating that “the vehicle might not be there by tonight”. Would not move on the price and said that I could pay extra for the hitch package. Went elsewhere to be accommodated.
Got an email saying they tried
to contact me but I had no
calls. I called them and the
person who claimed he tried
to contact me was busy. The
person I spoke to couldn't
answer my question. He called
me back later and made an
appointment for that
afternoon. Car was supposed
to be in front of the dealership
when I got there. When I
arrived it was nowhere to be
seen. I saw a salesperson and
told him who I was. He had no
idea I was coming and didn't
know where the car was. They
have 3 stores at one location.
The car was supposed to be
at the chevy store. He found it
in the garage at the Ford
store. I did get to drive it and
the salesperson was great but
getting to that point was just
plain frustration. Making the
appointment was futile. I'm
still getting emails from the
first guy saying he has tried to
contact me and can't reach
me, yet he has never called
They contacted me right away. Went to dealership they treated me great. Sales person Kyle was great. No pressure from Salesman. They gave me a great deal and ended up buying the car from them. I would defenitly buy a car from them again.
The car is misrepresented! It is not in immaculate condition. There are numerous scrapes and dings on just about every panel of the car including the roof.
No regrets at all. The vehicle I went to see had just arrived on the lot and
hadn't been gone over so it wasn't "showroom ready", but it had all the
amenities I had wanted. Salesman Ed was great to work with, both in
person and over the phone. Attentive and fast to return my phone calls.
Clean, modern facility too. It was about a 40 minute drive to get to but easy
to find and well worth the trip. High review ratings don't usually come easy
from me, but this dealer earned it.
Very friendly and responded quickly
I'm very impressed with the staff and how they have kept in touch.
Dealer was nice to work with. Bought the car from them. Withheld one star since delivery took a couple of hours of sitting and waiting because, repeated several times was, "we didn't know you were coming" despite my making an appointment for delivery. This is the second time this has happened to me with this chain of dealerships upon taking delivery.
Car was completely a piece of junk Scrathes, rust
and a hole in the bumper. Hopped in to test drive
and cr grinder loudly was told before it had just
had a 100 point inspection . Drive from cicero my
expecting a nice car and arrived to a car that
would be lucky to sell in an auction. The
salesman was friendly and that’s the only reason I
give it one star!!
Quick to respond, set up appointment for that Saturday , saw on CarGurus the truck was no longer available, I called sales person and they didn’t know it wasn’t available then tried to still get me to come in to look at another brand truck that I am not interested in !
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Great service. The sales team stayed late after the regular work hours to work through the deal with us.
Very friendly dealer ship who took care of all my needs.
I called them to make a deal on a price because I
live over an hour away. The car listed for
$17,250, a bit high for a 2014 Focus ST without
any options. They upped the price to $18k then
told me they dropped it to $17k and that it was a
great deal. The car blue books for a little over
$10k on trade in. The dealers around here always
offer lowest trade in value. Smoke and mirrors to
try to make $7k off of a 3 year old car.
The crew at Nelliston Ny were great I bought the truck. Good trade in allowance good price Great service.
horrible experience! we made appointment they told us we are all set from
financial side and we can come and sign the paperwork. we drove 3
hours,called 2 hours before that we are on our way they said they are
expecting us so we can come and they said car is sold this morning. same
car that we supposed to buy. nobody apologized or offered another car
anything. they just gave us $30 gas card. today we received after month
that we didn't get the car because we weren't approved but I'm pretty sure
they made appointment for us to come and sign the papers because we
were all set. and now after month they are sending we are not approved.
also lady who supposed to met us on that appointment never showed up to
greet us and another one was rolling her eyes while we were talking to her.
they might have good deals on the cars but they are not professional you
better of paying more money but being treated right.
Dealership was very helpful.
There was nice service and I was gonna buy a car that was supposed to be near my budget. I was supposed to get a call 2 days after but never did. So I called and the sales person said my payments were gonna be 450/month which is way out of my budget
Staff was very friendly. However I felt like I was stalked when I pulled into
the lot in Nelliston,NY
I ended up not dealing iwth this place only because I had found
another vehicle in my area. Responded promptly. Seems to be
Simply amazing I'll recommend these people to anyone. The best I've ever been ! Cody thanks a lot brother !