Ford of Northampton

Excellent Customer Ssrvice skills, Salesperson was in touch and on the ball regarding the Vehicle within 24Hrs regarding the Vehicle peaking my interest. Not overwhelming, very Corteous and able to address my plethora of questions (of which many were highly technical) with great efficiency. As a group, they Went out of their way to set up a time convenient for my schedule to connect, we’re willing to alter their own. I was happy- it being the same person I’d dealt with from the beginning. (Not a fan of Micromanaging - when “higher”ranking employees step in once(s) doing all the legwork have found a good prospect, worthy of their time). This didn’t occur, here. Which is why I rated them 5/5, and recommend them to anyone looking for something in their stock. Contact them, you won’t be let!down. Overall, I was very impressed.... they did their homework, zero issues and seamless and honest Sales/Service communication. Was unfortunate that I’d already had my eye on another Car for weeks, was listed prior to Northampton Ford’s listing and was ironically the second Shelby GT-500, with the near exact, rare paint/stripe package scheme with the specific options i’d sought out for nearly a year within a 2008-2009 Genre’ platform, only 5 miles apart, and under my max target mileage of 19K. Only setback was that it was a Convertible, but certainly preferred dealing with a Ford dealership, vs. a Dealer that wasn’t trained as thoroughly to address it. Absolutely would have purchased from Northampton Ford and felt more secure were the tables turned. Great establishment!

They wrote back when contacted. Good experience just an awesome truck that went fast.

Careful, attentive, and very helpful salesperson, and good negotiation. Unfortunately, the vehicle was not quite as described (not an extended cab) and so wasn't able to make a deal.

Quick response wild. Intact again

Follow up was immediate. Friendly people. Just over priced on the vehicle of interest

I went to buy the car. I talked to a lady on the phone ( She was following up on the internet Question.). I said i would be there at 6... I was there at 6 , car was on a test drive. The salesmen (Bill), did say it was on a test drive. I said Please call me either way and let me know if the car was sold so I know weather I should keep looking or go back up there and buy the car. well here it is 1 week.. I assume they bought the car, but I got no phone call. now I still am looking for an SUV, but I am not going to Ford Northampton

Responded to my request right away

After submitting an inquiry about a used 2010 Ford Fusion Hybrid through cargurus.com, I was contacted by a salesman named Tim and we scheduled a test drive for the upcoming Saturday. After a few days I noticed that the car was no longer showing up on search results on cargurus.com, so I emailed Tim to make sure we were still on for Saturday. He never responded. We were looking at a few different used cars (Fusion Hybrids, Escape Hybrids); all dealerships were at least 1 hour from our house. o I decided to call and make sure the car was still available. When I called, I spoke with another salesman who said the car was still available and that I should plan to come in on Saturday. He turned me over to Tim and I decided to bring up price since this vehicle was overpriced by about $4000 (according to cargurus.com, KBB, NADA). The price from NADA (full options) was closer to $21,000, so I asked him to come down to at least $22,500. He said that if he inflated his prices by thousands of dollars, they would be out of business. I called back on Saturday after test driving the 2010 Ford Fusion at a dealer closer to my house and told him I wasn't interested. We test drove the 2013 Fusion Hybrid and C-Max Hybrid at Watertown Ford instead and had an amazing experience. We are taking delivery on a new 2013 C-Max from Watertown Ford later today.

Eric Press was very thorough and courteous. Everything that we needed to do was clearly explained and we picked up the vehicle on this past Saturday, March 24, 2012. Eric was good enough to do a full run down on most of the features of the control panel. We would go here again and be confident of recommending this dealership to other family and friends.