Concesionarios de Volvo cercanos (Silver Spring, MD)

The salesperson Edward went above and beyond to make my purchase experience as simple as possible.

The car had tire pressure issues as well as a misaligned sunroof screen. I had to bring the vehicle back to the dealership to fix it and I am still waiting. It’s been about three days. I am very relieved that they took the vehicle to fix it. I just hate the fact that I bought the vehicle without having no repairs done prior to the purchase.

Our experience with the floor salesman was pleasant as he was somewhat knowledgeable about the vehicle while being very polite. Once deciding to buy the vehicle, we were handed off to the finance manager, Mark. Mark started the meeting in a very terse and aggressive manner, especially when it came to addressing the price breakdown we were given. We asked for clear explanation of fees and Mark began to belittle our intelligence by telling us we didn’t know how things worked around here. When we asked if he wished to see the MD statutes we were referring to, Mark became irate, yelling that he didn’t care about the law. He then proceeded to berate us when we questioned this exclamation and stormed out of the office. We were very confused and embarrassed as we had told our floor salesman that we liked the numbers and wanted to buy the car. Hopefully it was just a bad day for Mark, however after that experience, it was not possible for us in good conscience to proceed with the sale.

1000% don’t recommend. This review is for my experience with the sales representative Evans, whom I dealt with regarding a used BMW X5M. As someone experienced in automotive transactions, I find the few instances of lack of professionalism encountered here unacceptable AFTER I notified I will not be moving forward with this deal. After politely declining a vehicle upon not being able to reach a deal which I was able to justify, I received a text message containing inappropriate and desperate suggestions. These included a request to sell my current vehicle via a third party and travel to Virginia to complete a deal, followed by a proposal to accept significant negative equity while paying a $5,000 premium over the asking price. Guess they thought they found an easy ticket. It is clear my business was not valued, but rather viewed as an opportunity for an unethical transaction on a vehicle exceeding $100,000. I have since declined their offers politely and will be going elsewhere

One of the fastest experiences in a car dealership, simple easy

Never answered questions regarding if the vehicle had recall fixes, tread wear depth. Multiple people emailing regarding coming to see the people but none of them were able, or willing, to address my questions.