Concesionarios de Volkswagen cercanos (Chicago Ridge, IL)

Very helpful in reaching out & setting up appointment times

Told me it was available. Starting selling to me even though the person I spoke to wasn’t a sales man (Christopher Kelley). Started then changing the price, changing requirements, adding fees and when I complained refused to sell to me because I didn’t want to or need to finance. Then the vehicle ‘disappeared’ but when I had a friend call it was still available. They did this twice. Not worth the time.

After telling me this car went thru a thorough checkpoint process and evrything works fine on this vehicle, they went to get it for a test drive. After about 10 minutes noticed saleaman and 2 other employees had this car's hood up. Waited another 10 minutes then went out and told them we were leaving, this vehicle oblivously has issues. Also car was filthy dirty. Would never visit this dealership ever again.

Quick with response and informative. Just wasn't the right vehicle after further review/consideration.

I'll preface this by saying I've submitted a complaint to BBB and it has been accepted - awaiting a response from the dealership. I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. After they instructed me to get a certified check from my bank, I get back from getting it for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Very poor way to treat people, let alone customers.

Excelent Sevice

Were nice at first, but quickly became adversarial and were very inflexible. They had a very condescending tone and I walked out the moment they said "we are doing you a favor." When they brought me a deal that was terrible. I ended uo buying another vehicle from a different dealer. Would avoid this dealer.

Friendly, polite and very helpful.

I went in for a used vehicle and came out with a new vehicle! Alex and James were great to work with!

Not a good experience. First salesman only wanted to knock off $900 on a 2020 used Mazda CX base model with body defects on it. Vehicle was overpriced and wouldn’t budge more so there really was negotiating with them. My credit is 760 so it’s not bad and I had a 10% down. Only wanted to know what I wanted for my monthly payment ask was so that they could whatever add one they could to stretch out my loan and take the most I had for a down payment rather than talk about reducing the out the door price. Didn’t even ask us if we were interested in any other similar models in the same price range. It’s like they don’t know how to ask questions to see if there are other options to provide the customer. Very silo mentality. In the end bought a car at the BMW sister lot. Those guys are total professionals.