Concesionarios de Toyota cercanos (Berkeley, CA)

Very professional nice people

Good service

Clear information provided and honest answers to questions

I bought a pre-owned Toyota Camry from this dealership because their online listing clearly showed it included all-weather floor liners. After taking the car home, I found they were missing. I contacted the salesperson, Mercedes, but she kept telling me to reach the General Sales Manager, Robert Fierro, instead of helping. Chelsea later said none of their Camrys had liners, even though I found another one in their inventory advertised with them. After I pointed that out, she stopped responding. Robert Fierro also ignored my emails and calls and refused to resolve the issue. I ended up buying the liners myself. Each person avoided responsibility despite clear proof from their own ad. I plan to report this to Toyota Corporate and the Better Business Bureau. I no longer trust this dealership and don’t recommend them. Verify every advertised feature before buying—once they have your money, they stop caring. ⚠️ My experience felt like a scam. Be careful!

Quick response good customer service overall friendly staff

They were very helpful and super friendly

Buying at vehicle at Walnut Creek Toyota was amazingly fast. They found a lender in record speed.

It was great, the response was immediate and what was advertised in the media.

Little to no communication from multiple staff including a sales "manager". I originally sent emails trying to inquire about a car around a week ago. I was called and told by the sales manager i would be assigned a sales person and they would email me information. 3 days later i did not receive anything. I called the dealership and spoke to somone else attempting to purchase the same car. I submitted a loan application and was told the next day they are "still waiting to hear anything back, i will let you know tomorrow". Two days later i get another email "are you still interested in the car". I said "yes, the last i knew you were "waiting to hear something back"." No response. I will simply take my business elsewhere, i just wish i didnt waste a week or more of my time with this dealership.

Very helpful sales manager provided additional photos of car's underside as requested. Responsive and polite. Made good professional impression. I wound up taking another deal just before the car was sold anyway.