Concesionarios de Subaru cercanos (Romeoville, IL)

Typical….Wasn’t the best experience, wasn’t the worst. They did put an up charge on the vehicle ( unnecessary Etching fee) that raised the price of the total cost that I didn’t catch until it was too late unfortunately. If it wasn’t for that I would have rated them higher.

Basic communication, follow up emails with contact info

Had appointment scheduled to buy car and then called to reschedule for later same day like hour later and then was told car was being sold like 20-30 minutes before my appointment was coming up. They knew I was on my way there and even visited couple days before and was told I have a 5 day window to reach back out and the car was sold on my way up there. Everyone had different answers for me about coming in, prices, and just poor communication all around. They told me main guy that was selling to me wasn't in at that day, but was also told car was being shown for purchase even though my appointment for purchase was coming up that day less than an hour of confirmation. And I sure the guy was out because he was out showing the car because I was told "cars not here at the moment" poor communication

Unfortunately this car sold super quickly and we missed out, but thanks to Jeffrey for his detailed responses.

My experience with the personnel at this dealer was great. So good that I purchased the vehicle in question. Everyone was professional and friendly.

Good feedback

Best customer service ever. I came in as a new customer left out as a new cousin. Hands down the best dealership in Matteson. I HIGHLY recommend Aaron and Dennis. Literally made this happen with their faith and perseverance. We family for life!

I asked for pictures and I was sent pictures of a different vehicle. Then it was sold. Terrible customer service

Berman Subaru helped me purchase the vehicle of my choice and they were vet insightful and transparent through the process I enjoyed the buying experience there.