Concesionarios cercanos (Novato, CA)

Love my new truck

I saw a listing posted on the app CarGurus for a Volvo XC 90. I contacted the dealership through the app and asked for an I packet with service records. The listing on CarGurus was incomplete, there was no market price or asking price or price rating, absolutely no information about pricing at all. I was contacted by three or four individuals who wanted me to come in and talk to them. None of these people ever sent me the information I asked for the I packet with service records. Eventually I learned by email that the car was a trade in they bought. Only after dozens of emails did I receive a price, a high price by the time it was evaluated by CarGurus. But before that was finally posted I tried to find out why they were asking for such a price considering the year, mileage, and other features. Wasted a lot of time, got no information. No ethics practiced in listing. What can you expect in transactions?

Everyone was friendly and very helpful

I cannot express enough, how utterly appalled I am by the experience at Novato Chevrolet from the moment I signed the contract they slipped in unwanted, add-ons things. I never agreed to which I discovered only the next day. When I tried to get them to refund these add-ons they not only refused. They threatened me saying that if I brought it up again, they wouldn’t refund anything. After a long exhausting fight I only managed to get them to refund about half yet. I’m still stuck with $1800 worth of useless add-ons. I never wanted now rolled into a loan I’ll be paying for years. One of their employees told me that if I financed with GM add-ons would have been included ,something they hid from third- party platforms like CARGURUS! which I trust highly however what this employee told me is immoral at best. if you value transparency, respect, and professionalism stay as far away from this dealership as possible especially sales management.

Responded quickly .

Fantastic

Very well managed dealership. Well maintained vehicles and well organized inventory. Friendly sales people

My experience here was great MOL of the sales team was very helpful and Peter from service made sure the car met my standards prior to my departure

Everything went well except the process was too long. The purchased was cash and I was sorprice how much requirement they have. I think would be easy to buy via financing then pay via cash. that was my biggest desapoinment.