Concesionarios de Jeep cercanos (San Dimas, CA)

The staff communication could be improved, a lot. My experience with customer service—particularly with the sales representative I was assigned—fell short, as there was a noticeable lack of clear and consistent communication throughout the process.

General manger (Mr. Assad) was rude at the end of the conversation over the phone. Very little transparency in the pricing. Instead of a clear breakdown of the total cost, the conversation kept shifting to monthly payments. This is why I usually won’t visit a dealership until all numbers are clearly provided upfront.

So helpful

Inquired into the vehicle... As far as I know it's still not available to drive it view.... Haven't heard anything further from dealer...I have attempted numerous contacts to inquire as to it's availability so far NADA!!!

sent an email looking at this vehicle did not hear anything back from the dealership for almost 30 hours. Was told the vehicle was available drove down there and the salesman that contacted me had no idea where the vehicle was at completely disorganized. The advertise price was not correct. The dealership had all kinds of dealer markups on the addendum.

Jesse and Kelvin were quick always on communication. We really enjoyed working with them. I would highly recommend if you’re looking for used or new cars to reach out to them.

10 thousand over advertising price is diabolical website's price was 17,999 when i sat down after test drive it was 28,000 + tax

I took an appointment to test drive the car the day prior and was determined to purchase the Mazda that I have been searching for. I was attracted by the low price tag. So, I drove the 3 hrs distance to get to the dealership! One of the staff even called me at the start of my long drive to confirm my time of arrival, she said, to have the car ready for me! When I arrived, the sale personal was not aware of my coming, and the car was not ready. It had stayed on the lot for so long, that it would not start even after, 30 minutes of charge! The excuse was that Adan, the person I had the appointment with, was not working that morning, and the staff personal I talked to during my drive was working in the administration department and didn't pass the info! They also mentioned that I might have communicated with an AI sales person! Barely apologetic the manager asked me when I could drive back! Answer:Never!