Concesionarios de GMC cercanos (Houston, TX)

I was told this car was in for service and would be contacted when it was finished. The next day I checked back in and the car was sold. I’ll make sure not to buy anything here.

Very disappointed , picked up car on Thursday night, only to start getting notifications regarding air filter needs, oil change and 90,000 miles maintenance required even though , it was a safety ld to me “pre own certified” vehicle. The vehicle mileage was 91,000 at sale but system APP clearly state this was not done before sale as advertised or as stated expected

My salesperson was great and easy to work with, and the finance team was helpful as well. I came in pre-approved through my credit union, but they were able to beat my rate, which I really appreciated. My car search started about 3 weeks ago. After a frustrating experience with a smaller rental lot that wouldn’t work with my credit union unless I used their financing and added warranties/care packages, I decided to try a larger dealership. That brought me to Demontrond and a 2025 VW Atlas with only 5K miles. Unfortunately, the tire-pressure and oil-change lights were on during the test drive. I was also surprised that it wasn’t offered as CPO. The biggest disappointment was the negotiation process. They wanted to keep the price as a new vehicle but verbiage for no in-house maintenence packages was because it's a used vehicle. Overall, my salesperson and finance experience were good, but the vehicle condition and negotiation process left me disappointed.

I really really briefly spoke with someone. I’m waiting for a down payment estimate really looking forward to working with you guys and very interested in that Cadillac Escalade 2018 platinum.

Very nice staff

The whole process was easy the people was so helpful

Salesman KC and didn't hassle like most do. He was direct with my questions and gave the proper information when needed and didn't act like a know it all. My time there was very fast too. All in all everyone was extremely kind. I felt very comfortable walking in and around. You'll love it too. I would and will recommend them to everyone.

I would not do business with Big Star Buick GMC based on my experience. I requested pricing on a Buick Enclave that was advertised on the dealership’s website for $51,997. However, the quote I received from the dealership was $55,022—a difference of $3,025. When I questioned the discrepancy, I was directed to a small highlighted disclaimer at the very bottom of the webpage. However, the disclaimer appears to address leasing and financing being subject to approval; it does not clearly explain that the advertised vehicle price could change or that a discount was conditional. The advertised price and the quote I received did not align, and I found the explanation unsatisfactory. I saved screenshots of the advertised listing, the dealer’s quote, and the disclaimer for documentation. This was disappointing, particularly because transparent pricing is an important part of building trust when purchasing a vehicle. I encourage prospective buyers to review all pricing details carefully.

The process was long but overall good experience

I reached out to the dealership with some questions about the vehicle in question. I received a text message saying someone would call me with the follow-up information I have requested. I never heard back from anyone.