Concesionarios cercanos (Houston, TX)

Mia, a salesperson contacted me back. The vehicle that I wanted was sold. But, she was very helpful, professional and knowledgeable. She offered to contact me if they receive any vehicles that I might like.

The first time salesman and manager I deal with I would have to give an overall rating of 2 stars because of the lack of follow up communication. The second time around when I deal with the general manager Chuck and the salesman Adam Bekkali I had an great experience. I was able to get the address my concerns with the vehicle and receive confirmation that the repairs would be completed.

These guys are pretty good although the vehicle I got was not a good fit. I bought the car, drove it around a few days and started having some major mechanical issues. I asked if they would take the car back and refund me because I was about to be leaving for a extended trip and didn’t want to have to park the truck for a long time. After some back and forth they agreed to restock the vehicle and refund me the purchase price less standard reimbursement for mileage I’d driven. It was a bit of a headache. While I wouldn’t buy from them again because of the initial experience, I do commend them for being ethical and working to make a bad situation right.