Concesionarios cercanos (Crystal Lake, IL)

When I first arrived I was a little apprehensive. The lot was full of vehicles and it looked a little skeptical and I was overwhelmed. However, when I met the staff, the process was easy and the staff was extremely helpful.

Very good experience at Napleton. Eric was very helpful as was the rest of the staff, including Sam.

Our experience was great. We worked with Jack he was great easy to talk to and their business and s transparent with none of that pushy car salesman tactics. Even though we decided not to purchase simply because my wife was convinced she wanted that specific car we would go back there if we need another vehicle. I definitely recommend this dealership to anyone looking for a fair and transparent car buying experience.

Those guys are great!!! Very friendly and transparent customer service, I’m really satisfied with my new purchase!!!

I felt comfortable working with this dealership, and the process was handled in a way that made me feel I could trust them. The place was clean, welcoming, and well maintained. My salesperson David was genuinely good to work with. He listened, understood what I wanted, and stayed patient without being pushy. We went back and forth on price, but it was respectful and honest. I learned that if you go in with an open heart, be honest, and respect your salesperson, they show up as the good human they are. Everyone I met, from sales to finance, was friendly and helpful, and the visit moved smoothly. I would recommend this dealership and plan to return for my next car. I trust their service team to take good care of my vehicle.

Extremely responsive to my inquiry. Carfax and additional photos/videos provided, including with car on a lift. No decision to purchase yet. Many other attractive deals out there at this time. Highest marks to Martin for the prospective buyer experience.

The staff was great to work with. Unfortunately, the car was not on the lot when we arrived, even after we emailed back and forth about the car being there. We gave them a second chance and things went well. After checking out the car, we realized the third row leg room was too small for our needs, so we walked away from the deal.