Concesionarios de Buick cercanos (New York, NY)

Very unprofessional.I received a of call from a manager, he doesn't know what time or vehicle I am scheduled to see.He tells me come in we'll figure it out.I get there there isn't anyone at their valet. I have to leave my car unattended and walk in and ask for the valet. I get told just drive around the corner and park it yourself. I finally do so and I am told that the vehicle is no longer available. I ask so why was I called the night before to confirm my appointment. I did so and asked if the vehicle will be ready to be test driven.I was told that everything will be ready when I arrive at my appointment. Salesperson was very nice and professional about the matter.I waited so this salesperson can confirm if this is true.At this point another person by the name Nikki is screaming at someone to call a customer about floor mats and why he wasnt happy with their service .I overheard her say let him leave,(Me)the truck is sold.Is this how a customer should be treated? Unprofessional

Phenomenal dealership sent me a few emails seeing how things were going with me I was impressed!

Responded quickly, stating that the car I requested was sold and didn't try to bait me into going to the dealership.

Contacted by multiple sales people. Thought I had an opportunity when I was contacted by a salesperson Rose about my trade. Followed up next day and car was gone. A bit disappointing

Nice response