CarGurus reviews

Take a closer look at how CarGurus stacks up: in the app, online, and across the car-shopping journey.
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How shoppers rate us and car-shopping usage

Explore our mobile app ratings, how often shoppers use CarGurus, and the scale of our inventory.

App ratings

Apple App Store

⭐⭐⭐⭐⭐

4.9 / 5 from 677K reviews

As of 10/16/2026

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Google Play Store

⭐⭐⭐⭐⭐

4.8 / 5 from 245k reviews

As of 10/16/2026

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Customer feedback

We listen to what shoppers tell us and value their feedback. Here is what is working well, and areas where we can (and are) continuously improving.

What shoppers value

CarGurus helps shoppers compare prices, review vehicle details, and prepare questions before visiting a dealership. Our strengths include making car shopping feel easy and informed.
Trust
Deal Ratings you can actually trust. The highest standards for showing you a great deal in the business – and the only one to identify vehicles that are overpriced.*
Transparency
No hidden details. Fees included upfront, price changes, accident history, days on lot - to help avoid surprises.**
Expertise
Take an expert with you to the lot. Dealership Mode gives you real-time price checks, comparisons, and monthly payment estimates, right from your phone.
Guidance
We provide guidance across the car buying and selling journey. Guru turns questions into matches, listings into decisions, and interest into actionable next steps so that you don’t need to be an expert to find your right car and deal.

CarGurus made it easy to search for the car I wanted at the price I wanted. I bought my car within 2 weeks of using CarGurus and the experience was great!

Q2 2026 NPS Survey

Biggest frustrations

Building a great car shopping site means listening to our shoppers. We embrace critical reviews as a way to keep improving. Click below to explore what we hear and what we are doing about it.

What we are doing about it:

  • We have enforced FTC guidelines for dealers to disclose mandatory fees. However, shoppers still need to confirm taxes, registration, and the final total with the dealer.
  • We now make it easier to car shoppers to confirm out-the-door pricing directly through CarGurus
  • We encourage dealer reviews to motivate dealers to keep prices accurate

What we are doing about it:

  • We've been deploying mystery shoppers to assess customer experience and provide coaching and feedback to unresponsive dealers
  • We emphasize dealer reviews across the site to motivate dealers to provide better customer experiences
  • We recognize and celebrate Top Dealers who go above and beyond to deliver shoppers outstanding service, value, and transparency, and let you see and shop who won.

What we are doing about it:

  • We've upgraded our communications systems to better manage how we keep shoppers up to date with the right frequency of outreach. You can learn more about unsubscribing or opting out of text messages.

What we are doing about it:

  • You can now confirm availability with the dealer on CarGurus via email or text, or with Guru, on eligible listings before you go to the dealership.
  • Download the CarGurus app and use Dealership Mode to browse available inventory and compare similar cars on the lot to the one that you were interested in.

Real customer experiences

Here are a few kind words from the people who use CarGurus.
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Compliments

"CarGurus played a major role in my most recent car purchase… it’s been incredibly helpful. Thanks again, and keep up the great work. Information is power." | September 2026 from Feedback page

"Just completed purchase of an INFINITI QX50, found car at your site… your version of car buying is better than your competition." | September 2026 from Feedback page

"Thank you so much for this amazing site. I purchased my Honda CRV… after many months of research on CarGurus and the info I learned here was so helpful." | September 2026 from Feedback page

"CarGurus made it easy for me to find used cars with low mileage in my price range… I ended up getting a great deal on a car I love! Thanks CarGurus!" | July 2026 from Feedback page.

Five-star survey results

★★★★★

"I gave a 10/10 because CarGurus made finding my 2020 Toyota Camry easy and stress-free. I liked how I could compare prices, see fair deal ratings, and connect directly with the dealership without going back and forth. It saved me a lot of time and made me feel confident I was getting a good deal. I'd definitely recommend it to anyone looking for a car" | Q2 2026 NPS Survey

"CarGurus made it easy for me to find used cars with low mileage in my price range… I ended up getting a great deal on a car I love! Thanks CarGurus!" | Q2 2026 NPS Survey

"Website is easy to navigate and search for vehicles. It's also easy to compare prices to other sources as well." | Q2 2026 NPS Survey

"CarGurus was very helpful in matching my exact car interest with local car dealers. Thank you!" | Q2 2026 NPS Survey

"The site always has up to date information and a great tool to analyze the market before making a decision on which car to purchase." | Q2 2026 NPS Survey

"I love the ability to search a greater inventory of vehicles, and that CarGurus links directly to the dealer website when available." | Q2 2026 NPS Survey

Quotes on this page are based on feedback customers submit through CarGurus surveys or through our Feedback page. To encourage timely responses of surveys, some surveys offer participants the chance to win a gift card for completing the survey by the stated deadline.

Ratings and reviews on other sites

CarGurus reviews appear on app stores and other review sites, and they reflect different parts of the car-shopping journey. Some are about using CarGurus; others describe a dealership conversation, an offer, a purchase, or a follow-up. Knowing which part of the experience a review is about can help you decide what information to look for next.
What shoppers may report
What the concern may involve
A practical next step

A Sell My Car offer changes after a shopper arrives at the dealership.

An online offer may differ after an in-person evaluation, especially if the vehicle’s condition or details differ from the information provided.


Document the vehicle’s condition, ask what changed, and request the updated offer details in writing.

Unexpected fees or add-ons appear in the final price of the vehicle.


We try our best to persuade dealers to include fees in their listing, and you can shop vehicles with and without fees. However, the advertised vehicle price and the dealer’s final transaction terms may differ.

Request an itemized out-the-door price in writing and review every fee before agreeing. For more information, read what the FTC has to do with the price of your next car.

A Deal Rating or price estimate feels out of step with expectations.


CarGurus’ Instant Market Value (IMV) is estimated from comparable vehicle listings and details; it is pricing guidance, not an official appraisal or guarantee.

Compare similar vehicles, confirm listing details, use a Deal Rating or estimate as one research input, and consider an independent inspection.

It is difficult to get help after a dealership interaction.


The right contact depends on whether the question concerns CarGurus or the dealer’s offer or transaction.

Keep copies of the listing and correspondence. Contact the dealer about transaction terms; use CarGurus Contact Us or the Help Center for CarGurus account, site, or app questions.

What shoppers may report

A Sell My Car offer changes after a shopper arrives at the dealership.

What the concern may involve

An online offer may differ after an in-person evaluation, especially if the vehicle’s condition or details differ from the information provided.


A practical next step

Document the vehicle’s condition, ask what changed, and request the updated offer details in writing.

What shoppers may report

Unexpected fees or add-ons appear in the final price of the vehicle.


What the concern may involve

We try our best to persuade dealers to include fees in their listing, and you can shop vehicles with and without fees. However, the advertised vehicle price and the dealer’s final transaction terms may differ.

A practical next step

Request an itemized out-the-door price in writing and review every fee before agreeing. For more information, read what the FTC has to do with the price of your next car.

What shoppers may report

A Deal Rating or price estimate feels out of step with expectations.


What the concern may involve

CarGurus’ Instant Market Value (IMV) is estimated from comparable vehicle listings and details; it is pricing guidance, not an official appraisal or guarantee.

A practical next step

Compare similar vehicles, confirm listing details, use a Deal Rating or estimate as one research input, and consider an independent inspection.

What shoppers may report

It is difficult to get help after a dealership interaction.


What the concern may involve

The right contact depends on whether the question concerns CarGurus or the dealer’s offer or transaction.

A practical next step

Keep copies of the listing and correspondence. Contact the dealer about transaction terms; use CarGurus Contact Us or the Help Center for CarGurus account, site, or app questions.

1 CarGurus is the #1 car shopping app by monthly active users and session count, according to Sensor Tower Data. (US, Q2 ‘26, AppIQ: Auto/Automotive Marketplaces & Retailers)

2 Similarweb, Traffic and Engagement Report (Cars.com, Autotrader.com, TrueCar.com, CARFAX.com Listings (defined as CARFAX.com Total visits minus Vehicle History Reports traffic)), Q2 ‘26.

3 Compared to Autotrader.com, Cars.com, TrueCar.com, and CARFAX.com (Joreca as of June 30, 2026).

* Based on Joreca marketplace data comparing the share of rated used inventory designated as "Great" or "Good" across CarGurus, TrueCar, Cars.com, AutoTrader, and CARFAX, Q2 ‘26.

** Mandatory dealer fees and charges are self-reported and required for deal ratings. Excludes taxes, registration, and government fees.

Partner stories

Watch creators who partner with us to share how they use CarGurus to help research vehicles and compare listings.
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Frequently asked questions

We’d love to hear from you on new feature requests, general issues, or more. Please follow this link to give us feedback. If you need more immediate assistance, get in touch by chat or phone 9am - 10pm EST here. We do recommend dealership issues should be taken up with the dealership directly.

To unsubscribe from all emails, navigate to the "Email Notifications" section of your CarGurus account. To opt out of marketing messages from car dealers with whom you’ve shared your personal information, please contact the individual dealer.

Select the “Check Availability” button on the right-hand side of the vehicle details page. Simply fill out the form with your information and submit; your inquiry will be sent directly to the dealership. You can also find the dealership’s phone number listed below the "Check Availability" button. Please note that CarGurus does not sell cars, but rather serves as a marketplace to put you in contact with dealerships based on your location and preferences.

Learn more about how CarGurus dealer reviews work here.


If you contacted the dealer through CarGurus you will receive an email within 7 days asking you to rate your experience with the dealership. The link in this email will bring you to a page to write about your experience with the dealership; you will then be prompted to verify your email address or phone number. Users with a CarGurus account will also be notified directly on the site in the notifications center. Learn more here.

Helpful links

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How CarGurus works

Feedback center

Research center