Straub Automotive @ The Highlands

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200 Straub Dr
Triadelphia, WV 26059

Sales: (304) 233-2222

Service: (855) 518-0395

Today 9:30am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 21, 2017
It was negative from the start. I gave them a offer and they never responded back. They were not very good in negotiating.
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Jul 20, 2017
The salesman replied immediately back to me and was very helpful.
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May 6, 2017
A few weeks ago, I made contact with many different dealers for which I had found a vehicle and made arrangement to purchase it from a different dealer than Straub. That purchase process fell through, so I felt it was respectful and responsible of me to give this dealer/salesman another chance and I sent an email stating what had happened and that I was interested again in inquiring about a vehicle. That evening I received my first response with a statement in it saying quote "Could you pick it up at 1:30 tomorrow, or would morning work better for you?" I haven't even had a chance to ask any questions yet, and they want me to pick it up! After setting a few things straight and finally being able to inquire about the specific vehicle to which I was getting answers, I get another email stating quote "Buy the car, not the discount, sir." after which the salesman referenced his own Kroger card stating quote "The "deal" on anything you buy is the difference between sale price and value. The difference between sale price and list price has little importance because list price has far less meaning than people are trained to think. I may reference the amount my receipt said that I saved with my Kroger Card three days ago." At this point I had had enough of the salesman being very unprofessional, disrespectful, belittling, and demonstrating extremely pushy behavior all while having an assuming attitude that I don't know what I'm doing when I was simply asking specific questions about the vehicle and asking what their best price was. I wanted to make an informed decision about a possible $20,000+ purchase and the salesman obviously wanted me to make an uninformed decisions and or push me into a decision I may regret. Scott
5 of 7 people found this review helpful.
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Mar 24, 2017
Located the car I wanted, sold it to me for a reasonable price and then delivered to to my house over 175 miles away. All this without ever visiting the dealership! Would definitely recommend.
2 of 2 people found this review helpful.
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Nov 2, 2016
4 stars so far. I purchased a 2010 vw cc off of them and a check engine light came on as I was driving home...waiting to see if they take care of this issue before the 90 day warranty is over. So the rating might go up or down...but so far I have had a great experience
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Oct 6, 2016
d45v
The staff was excellent and very thorough in assisting me. However I changed my mind about the car that I would need in order to better suit my needs.
0 of 1 people found this review helpful.
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Jul 20, 2016
It was awesome so much so I walked away with the keys!!!! Friendly and will work with you
0 of 1 people found this review helpful.
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Response from Straub Automotive @ The Highlands:

Thank you so much for the kind words and for taking the time to share your feedback with the community.  Enjoy your new ride!
Jul 4, 2016
5
Quick Response from manager. Unit was sold. Offered to locate if interested.
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Apr 20, 2016
Recieved an email
0 of 1 people found this review helpful.
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Apr 1, 2016
Dealer was very responsive and great to work with. Janet and Matt even stayed after hours to complete the transaction.
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Mar 24, 2016
Helpful
0 of 1 people found this review helpful.
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Mar 9, 2016
dtcasey
Awesome service in helping setup a car purchase all the way from Arizona. Great service and great communication. I HIGHLY recommend working with them.
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Dec 18, 2015
Great deal and super friendly!! Have already recommended Straub to several friends and family!
2 of 2 people found this review helpful.
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Read 1 old review
Aug 26, 2014
Very friendly
0 of 1 people found this review helpful.
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