Star Auto Mall

A really prompt response

After checking over the 2014 VW Jetta Sportwagon, it was determined that the accident damage repairs were under par, not acceptable. so Star's salesman (Arron) listened to what we were looking for and founds a 2016 Golf Sportwagon, in color desired, and we concluded the purchase today.. There were a couple items on the 2016 that they said they would take care of tonight, so we plan on picking the car tomorrow.

The associate who was helping us out was very professional.

Dealer went above and beyond.

Responded to my text but did't answer the question on whether they still had the vehicle and what the actual price was. Price on web site was 4,000 dollars cheaper than window sticker was. Had to call them. They said it was fone. 2 days later I get an email that the pric dropped $500. Email them about it. No response. No taking a 2 hour drive for nothing.

Great staff!! I just couldn't afford the monthly payments- but would revisit again for sure!

Got right back with me thanks

Received conflicting reports. one sales person is offering a test drive other one is saying it is no longer available.

Great experience after a few communication glitches. Got a great car for a great price with no pressure - purchasing and paperwork was very easy. Car was just as advertised, freshly inspected and impeccably detailed.

Very good dealer, everything went fine.

It's was a good experience.. they took care of me and my family.

They were very pleasant to deal with. Took awhile for paperwork. Otherwise they worked out numbers to help where I needed to be monthly. Overall very good expirence and very friendly.

The car was in good condition, a few minor dents and scratches on the exterior, but on the interior, it was destroyed, both seats were and the back ones were stained. They kept saying "Oh it's an old car, you can't expect much from it." and then the car wouldn't start without being jumpstarted either because they had no idea what was wrong with it, saying it was just the battery that needed to be charged but it was new, like that makes sense. It turns out it was a simple connectivity issue on the battery, but it could have been much worse and they wouldn't have known. They also gave us just under half a tank of fuel, we made it home practically on empty. They aren't that great of a dealer, so my advice, don't buy from there. I won't be. Not again.

Great dealer... exceptionally accurate pricing

I was asked for my phone number, but then nobody reached out to me. Oh well

Great

These guys were great , if you want to hit the price point you really wanted this is where you want to be, there was a problem with a tire and they had it taken care of at no cost, thanks star you guys have been good

Star Auto Mall is a great place to purchase a car. When other car dealership gave up one and sent me away. Larry and Star Auto Mall took time to find a bank that was willing to work with me and make a deal. They even took my old trade in where I had owed more than what it was worth. I am greatly appreciated of the service and staff, and I will recommend other friends and family to this car dealership. I thank them all.

They were very kind and took the time to explain everything, they gave me my options and didn't preasure me I'm to making any quick decisions. I recommend them to anyone looking for a great vehicle and awesome prices

We showed up at appiontment time. Car was not ready - would not start. Scratch's on outside of car that were not in pictures and the inside was awlful. Wasted at least 20 minutes waiting on salesperson and trying to get it started. When did get to tale for rude it did not want to shift into first gear.

Good

I recently purchased this vehicle and the dealers i worked with worked extremely hard to get me into it I have horrible credit and they did everything they could. I would deff recommend them and buy my next vehicle from them! I dealt with Paulie and Emmit

They are good people working there

The dealer called me back promptly and offered me additional information. (The car I inquired about had been sold)

purchased a different vehicle from them - price was not negotiable

Very prompt and courteous reply via email and phone call(s).

They responded very quickly to my inquiry but the truck didn't have all the features that we were looking for. Thank you.

Dealer contacted me and informed me that car was sold prior to coming out to review the car. Very appreciated the phone message, Saved a lot of driving. I would deal with there business again. Dave

Excellent customer service!

I had a great experience here during my car shopping quest. I've been in the market for awhile and often browsed through the selection at Star since my wife had purchased her previous vehicle from them. Each time I stopped over to browse, the staff was more than helpful, but did not suffocate you with a sales pitch. It was relieving to say the least. When I came in to look at my Silver 2014 Outlander Sport, I was able to take a good look around and when I found the vehicle I liked, they took me through the process in a manner that was clear and stress free. Their sales staff was top notch. I initially dealt with Chelsea who hooked me up with the test drive, upon my return, Emmet handled the rest of the process with some help from the location manager (forget his name). Both of them worked with me to not only get a price deduction, but a great interest rate that brought my payment down to dollars off my goal payment. I highly recommend purchasing a used vehicle from this dealer. Emmet was a straight shooter and in my past visits he would let me know if a certain vehicle had a bad reputation, good reputation, known manufacturer issues/recalls, etc. I never felt like he was ever trying to upsell me or pressure me into making a purchase. This is why I came back to eventually purchase my vehicle from them. My Outlander is not only in spotless condition, but it was low on mileage, and listed below market value! Couldn't be happier... Thanks again to Star for the great experience.

Very prompt courteous response. Pleasant visit and test drive.

Spoke to rep at dealer. Never visited dealers, partly because it was too far. I like the fact that you can review a complete carfax on any car in their website.

A+

Dealer was very prompt in contacting me. Service was very good and staff was very friendly.

I think they are tricky. I didn't like how they couldn't explain why the price on the car increased $500 in a two week time frame. I talked to at least 4 sales reps, too many for my liking. The last sales person's calls were annoying, I felt like I was talking to a telemarketer. I will never buy anything from these people.

The car looked great in pictures, but everything that was mentioned was a lie. I went to look at the car and turned out the seats where ripped, the steering wheel was falling apart and the trunk had nothing covering the spare tire, so you where looking at metal and the road. The car itself ran horrible, seemed like it wanted to stall while sitting still and seemed to have trouble picking up speed and screamed the whole time I was driving 66-70. I saw that they had to use battery chargers for most of the cars to get them started, and sprayed off the engine with water to make them look good. I would not trust this dealership from my experience and this dealership is highly overpriced on all their makes and models.

Called me back and was pleasant on the phone.

Star Auto Mall is the best of the best! Great cars at fair prices with some of the nicest people. They go far and beyond to meet your needs. I would highly recommend anyone car shopping to check them out you will not regret it.

Good car (came without 2nd key, floor mats, owner's manual). They don't haggle and seem to be very disorganized. Emmet was nice. Ron stopped in the middle of preparing all necessary paperwork to take a 10 minute pizza break. I was there for 3 hours until the process was completed. Were it not for the car (that's the reason they got 1 star) I would not have done business with them.

If they wanted to sell the truck then they should have cleaned up the truck I don't expect to get a new truck but they could have at least cleaned up the dings busted out there was no exceptional cleaning done to this truck whatsoever there was rust on the battery cables that weren't cleaned up the grill on the front was pushed back it wasn't even pulled out there are so many things I could have done to sell this truck I would have easily have bought it had to have been acceptable

The salespeople were friendly, but they weren't professional. One salesperson said the car was sold, and another person said it was on the lot, unsold, somewhere. The car was filthy with broken glass on the back seat, and the overall setting of the office felt like a stereotypical "used car lot."

Called Dealer to check availability, spoke with Emmit asked if car was available and if they were open on Sunday, he answered with no dealerships in Minnisota were open on Sunday, when questioned he said no dealers in New Jersey were open on Sunday and when I asked where was he located he finally answered "like those two states dealers are closed in Pennsylvania on Sundays" Jerked me around from the get go! Reluctant to answer questions on vehicle as if I were wasting his time. I got frustrated with my conversation with him so I hung up and called back hoping to get someone intelligent to speak with: Emmit answered again. I then asked if the list price on the vehicle and his response was "What are you trying to accomplish?" REALLY!!!!! I thought I was trying to purchase a vehicle, and I thought he was trying to Sell One! When I mentioned the price was only $500.00 under Blue Book he responded "Blue Book doesn't buy cars People Buy Cars" So not only am I trying to waste his time, but I am now no longer a person! I hung up and called back; asked to speak to a manager and got Glenn, he didn't know what to do or how to respond (understandably) Glenn then apologized for Emmit's conduct and the call was ended. I thought for sure that they would reach out with an offer or try in some way to make up for the way I was treated by trying to entice me with a special deal after the way I had been treated and to make me want to drive the 3 hours and 20 min to their dealership. As it says on their website "We Strive For Excellence" Hate to say it, but they missed the mark by about 1000 miles! To Date I have yet to be contacted by the dealership. I guess I should be thankful, I probably dodged a HUGE bullet by NOT buying from them.

Visited once. This isn't a dealer, just a lot to move auction cars.

Dismissive....didn't call me back after I applied for credit. When I called them to find out what was going on, the guy was blunt about "get a cosigner". Not a real pleasant experience.

Super rude on the phone & was not interested in talking price. I worked at a car deaership & I am not impressed with the treatment I received via phone call. I was willing to travel 3 hours to look at his vehicle but because of the attitude I got I purchased elsewhere. You lost a sale