Star Auto Mall

Spoke to rep at dealer. Never visited dealers, partly because it was too far. I like the fact that you can review a complete carfax on any car in their website.

A+

Dealer was very prompt in contacting me. Service was very good and staff was very friendly.

I think they are tricky. I didn't like how they couldn't explain why the price on the car increased $500 in a two week time frame. I talked to at least 4 sales reps, too many for my liking. The last sales person's calls were annoying, I felt like I was talking to a telemarketer. I will never buy anything from these people.

The car looked great in pictures, but everything that was mentioned was a lie. I went to look at the car and turned out the seats where ripped, the steering wheel was falling apart and the trunk had nothing covering the spare tire, so you where looking at metal and the road. The car itself ran horrible, seemed like it wanted to stall while sitting still and seemed to have trouble picking up speed and screamed the whole time I was driving 66-70. I saw that they had to use battery chargers for most of the cars to get them started, and sprayed off the engine with water to make them look good. I would not trust this dealership from my experience and this dealership is highly overpriced on all their makes and models.

Called me back and was pleasant on the phone.

Star Auto Mall is the best of the best! Great cars at fair prices with some of the nicest people. They go far and beyond to meet your needs. I would highly recommend anyone car shopping to check them out you will not regret it.

Good car (came without 2nd key, floor mats, owner's manual). They don't haggle and seem to be very disorganized. Emmet was nice. Ron stopped in the middle of preparing all necessary paperwork to take a 10 minute pizza break. I was there for 3 hours until the process was completed. Were it not for the car (that's the reason they got 1 star) I would not have done business with them.

If they wanted to sell the truck then they should have cleaned up the truck I don't expect to get a new truck but they could have at least cleaned up the dings busted out there was no exceptional cleaning done to this truck whatsoever there was rust on the battery cables that weren't cleaned up the grill on the front was pushed back it wasn't even pulled out there are so many things I could have done to sell this truck I would have easily have bought it had to have been acceptable

The salespeople were friendly, but they weren't professional. One salesperson said the car was sold, and another person said it was on the lot, unsold, somewhere. The car was filthy with broken glass on the back seat, and the overall setting of the office felt like a stereotypical "used car lot."

Called Dealer to check availability, spoke with Emmit asked if car was available and if they were open on Sunday, he answered with no dealerships in Minnisota were open on Sunday, when questioned he said no dealers in New Jersey were open on Sunday and when I asked where was he located he finally answered "like those two states dealers are closed in Pennsylvania on Sundays" Jerked me around from the get go! Reluctant to answer questions on vehicle as if I were wasting his time. I got frustrated with my conversation with him so I hung up and called back hoping to get someone intelligent to speak with: Emmit answered again. I then asked if the list price on the vehicle and his response was "What are you trying to accomplish?" REALLY!!!!! I thought I was trying to purchase a vehicle, and I thought he was trying to Sell One! When I mentioned the price was only $500.00 under Blue Book he responded "Blue Book doesn't buy cars People Buy Cars" So not only am I trying to waste his time, but I am now no longer a person! I hung up and called back; asked to speak to a manager and got Glenn, he didn't know what to do or how to respond (understandably) Glenn then apologized for Emmit's conduct and the call was ended. I thought for sure that they would reach out with an offer or try in some way to make up for the way I was treated by trying to entice me with a special deal after the way I had been treated and to make me want to drive the 3 hours and 20 min to their dealership. As it says on their website "We Strive For Excellence" Hate to say it, but they missed the mark by about 1000 miles! To Date I have yet to be contacted by the dealership. I guess I should be thankful, I probably dodged a HUGE bullet by NOT buying from them.

Visited once. This isn't a dealer, just a lot to move auction cars.

Dismissive....didn't call me back after I applied for credit. When I called them to find out what was going on, the guy was blunt about "get a cosigner". Not a real pleasant experience.

Super rude on the phone & was not interested in talking price. I worked at a car deaership & I am not impressed with the treatment I received via phone call. I was willing to travel 3 hours to look at his vehicle but because of the attitude I got I purchased elsewhere. You lost a sale

Salesman had hard time locating the car I was interested in, then wasn't sure it was the right car. Car was listed on site as Mazda Grand Touring but it was not. He said they just enter the vin number and info pops up and it was not their fault. The car had damage the salesman said just happened the day before, on the lot.

Called on a Friday .. Told them I would be there Nxt day to see a car . They asked me for my phone number incase car was sold they would call. Drove over an hour to get there for them to tell me the car sold that morning .. Never received a call .. Waste of time !!!

Great responds time

was sold

Went to see a car. Man said it would be clean up and detailed and we could see it Friday ( this conversation took lace on a Tuesday), they never called us to see car?

they sell damaged cars.hard to find a car on there lot that was not in an accident.the experiance bdrove me to buy a new car.

This deal looked promising at first, but then in the process of me getting financing through their guy for this vehicle they sold the vehicle to someone else without even telling or notifying me. The 2nd vehicle they said they got "just for me" they would make not one dollar of concessions on considering they sold the first vehicle right from under me. Then the middleman finance guy they had call me tried to over charge me almost $1000 for just his services. Just not a good experience, i'll leave it there.

Star Auto Mall is above and beyond in the quality of their cars, in their integrity and professionalism. They give you the highest respect, care and confidence; I wholeheartedly acknowledge and recommend Star Auto Mall.