City Automall

Great people

Only problem made actual phone call about car and never received a e-mail or phone call after talking too receptionist .

Sales people were friendly and helpful.

Joe was extremely helpful and patient. He took the time to show me all of the features of the Escape and was very easy to work with. Ryan in the financing department found me a better deal than my own credit union. Overall, a very good experience.

They were excellent. They offered value, service and a great customer experience. Even financing was better than expected!

Salesman didn't even want to sale a car. Would not hardly give me the time of day. Didn't know anything about the Car. O well purchased one an hour later from another dealer. That wanted to sell me a car....there loss my gain.

Great, honest people

Dealer contacted me and provide multiple files on vehicle information. However, quickly determined vehicle was not the EL model which I was seeking.

They were upfront and honest showing us that after they had purchased this vehicle with a clean Carfax at the auction. That Carfax later in July of '16 showed an update that the vehicle was a total loss after they had purchased it. They didn't want us to get invested in something that we would've had problems with years down the road. Thank you so much for your honesty! Your honesty makes us want to come back and purchase from you in the future.

They contacted us numerous times but didn't have what we wanted.

I emailed dealer on fri 6/17 about vehicle. I said I would be there tues 6/21 at 3:30 to see it. I received a phone call sat confirming our appointment and who to see and to let them know if I couldn't make it. I then received an email Monday 6/20 stating all the benefits of being a customer of City Chevrolet and once again confirming our appointment.I then received a call tues around 9:00am confirming our appointment. Then at 10:00am I received a call from Bob the sales rep. telling me not to come because the jeep had been sold. On wed 6/22 I received an email from Tasika? that it had been a while since they had heard from me and if I had purchased a vehicle from someone else. Obvious she has no concept of time. I sent an email stating I thought it was poor customer service to sell the jeep since I had an appointment to see it.I did receive a reply that they couldn't hold it without a deposit. I was never told I had to put a deposit to hold it.They said the purpose of the appointment was to have the jeep brought up to so it would be ready for me test drive it. Brought up from where?So if I didn't show up they would be out what 5 minutes?

Not bad but failed to call back when they said they would

Dealer contacted me within 12 hours (I messages them at night). Very courteous, professional, and patient.

He has a follow up emails but we never followed up with her

Trade in values were well below market value.

I worked with John Carter. John contacted me within an hour of my request for information on a 2013 F150 Limited. We made an appointment for the following morning. He had the truck clean and sitting by the door ready when I arrived. The deal was as stated. The staff friendly. The process ran very smoothly. Thank you John and Ben for making this an enjoyable experience for me.

Contacted me straight away, were very polite and willing to answer questions.

I do not like it that they have an internet price of say 15000.00 for a car, and they when you try to buy it they add a bogus 389.00 charge that is not optional, to the overall price. They say it is for nitrogen and paint protection that I did not ask for. I believe they do this for all cars and customers. Its a sham in my opinion to screw you out of more money. It was a deal breaker for me. The salesman was fine but the company policys are unethical!!

Got me a fantastic deal!

We spoke and he supplied all information requested

Called the dealer.....made an offer on the phone to the sales girl...she said she had to get her managers approval....but "they were slammed over there" and she couldn't reach him. I left my name and cell number...and email address.....no follow-up call by the sales girl or manager....

Everything was great except the said they were going to clean the car but the inside did not look clean. Wasn't awfully dirty but you could tell they just rushed or didn't really do anything. Plus I they left the tank under a quarter of a tank. I always thought you got a full tank of gas when you left. Other than that my experience was good.

Draw you in with good price, then try to screw you on your trade-in. Made appointment with saleman and he was a half hour late. Will never go back!

They are high pressure, despite preaching that they aren't. I had also contacted them about driving the car at 9:00 A.M. with a posted price of $8252 and when I got there 6 hours later they had tried raising the price to $8996. They ended up honoring the original price -$100 so they did the right thing for me on that end. They also were supposed to have the car ready for pickup as I picked it up three days after signing the paperwork and it wasn't ready. Customer service and follow through was average.

verry good

honest, what they advertised, no issues, clean, great salesmen and women. I'm very happy

After buying a jeep liberty 2012 from them the same day I got it the button to unlock the doors stopped working. the back of the car had dents covered with white out.. called the salesman right away. Said he would set up an appointment for me to bring the car in, to take care of it.. it's been 2 weeks & he stopped answering my calls or texts.. looks like I'm gonna have to pay for something that they should've fix!!! horrible dealer would never recommend it to anyoneee...

We did buy a vehicle from this dealer. "Jimmy" was our salesperson. He handled everything in a professional manner and addressed all of our needs. He is a great asset to City's team....

Great car buying experience! They worked with us to fit us in the vehicle of our choice with an affordable payment. Would highly recommend Robert salesman with City Auto Mall as the person to sell and a place to shop for your next vehicle. Have fun!

They responded right away but I went a different direction.

They were of great help. They explained and showed me how everything works in my vehicle.

Great salesman who kept looking for a vehicle even after we did not purchase the one on the lot

did not give me the Internet price, Changed price when I got there