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Response from Walter's Automotive:
I went back and looked at our communication to you and can absolutely see your point. We deserve the one star rating you have us. We rarely perform this poorly; there were some other circumstances with this person being ill for a long period but that is no excuse. I am personally going to speak to the sales person you worked with and will take the necessary actions to correct this. I very much appreciate you bringing this to our attention so we can fix this. I would also like to apologize to you and can assure you this is rare and certainly will be addressed for the future. I