Immediate response, very helpful and professional.

poor customer service. Saleman JC was excellent. Back office people need to be trained to be customer friendly. I left in the middle of the sales process. tried to sell me a car that was different from what we agreed on. I was there for eight hours and left without a car. Poor customer service in the back office (Finance office)

great

I called, and the person who answered my call not very cordial. Very bad service, I would not purchase a car from here and will pass the word on to other friends. Thanks for your time.

they have a great service

The salesperson said come down and test drive the care but the car was not there. Waste of time.

Were very far off in trade values. In this age of computers, why would a dealer or salesperson try to rip off a buyer on trade in value?

Really very professional

I experienced the worst dealership in Florida I think. I had agreed to a price on a car they had listed on their website and on CarGurus.com. The only issue is that the car was in Sunrise, FL., and I lived in the Tampa bay area. They assured me the car was in great condition. We agreed I would take delivery upon inspection which meant I would have to take a 4.5 hour trip one way to go see the vehicle. They would not hold the car for longer than 48 hrs or ship the vehicle to a sister store 4 miles from my home. When I got to the dealership to inspect the car it looked the car had been through a war zone. Quarter sized dents were all over the roof. Paint was chipped all over the back end of the car and the inside might as well been junkyard quality. The inside also smelled like someone had thrown up in the car in the recent past. This was a certified used car from Ed Morse Sawgrass Auto Mall. Oh, by the way the car only had 22,000 miles on it! When I asked them why they brought me all the way down to Sunrise, FL., to buy this car, all they could say was we didnt know the condition of the car. So, your telling me your selling vehicles without inspecting them and putting them on the lot as a certified used car? I think not. They had every intention to make me drive 4.5 hours one way in hoping the trip would make me delirious or something. I would never recommend this dealership to anyone. Buyers beware of this dealership!

Fast detailed response