Van Chevrolet Cadillac

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GM Certified Internet Dealer, GM Certified Used Vehicles

100 NW Vivion Rd, Kansas City, MO 64118 - Map & Directions

Sales: (855) 480-6739

Service: (855) 480-6739

Jun 13, 2013
Backed out on our verbal deal on a 07 Volvo xc90, and never called back to even follow up.Terrible!
Jan 18, 2013

Average Service Ratings

Customer Service:
Based on 1 review
Tom writes:
Van Chevrolet Cadillac Review
Customer Service:

Ripp-off — My wife purchased a 2011 Equinox from Van. She also purchased an extended warranty that included oil changes. Everything went well until I came in for an oil change with 30,000 miles. The service adviser told me that I needed to have the transmission flushed, whatever that means.. I told the service adviser that I had read the owner's manually and no such service was recommended at 30,000 miles. He said Chevrolet had revised their service recommendations. He whips out a booklet open to the page that he wanted me to see. I immediately flip the book over revealing that it was from Van Chevrolet not General Motors. Oldest trick in the book. I told him to just change the oil. I waited for 2 hrs. I drove the car 5 miles home. I checked the oil, it was black. They hadn't done anything to my car during that 2 hrs. Now I can't go back to them. The trust is gone. I won't know if they will actually install the correct oil or some cheap substitute. I won't know if the oil filter is actually changed. No more oil changes even though we paid for them. This is exactly what they wanted and their ain't a d*** thing that I can do about it.

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