Suburban Ford of Sterling Heights

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Internet Approved, Blue Oval Certified, Quality Checked

40333 Van Dyke Ave, Sterling Heights, MI 48313 - Map & Directions

Sales: (586) 268-7500

Service: (586) 268-7500

Today (Sat) 10:00am - 5:00pm
(Closed Now)
show business hours
May 4, 2015
Car was sold when I got there
Mar 17, 2015
The used car staff was very courteous and professional
Feb 16, 2015
Dealer said they had a car but didn't inform me that it was sold.
Jan 16, 2015
Melissa never returned my follow up phone call regarding a used truck.
Dec 29, 2014
The entire team was great!
Dec 4, 2014
I kept getting emails saying Hi or sending me to another person that was supposed to work with me...but they never worked anything. I sent them an email stating exactly what I wanted and they never even replied with pricing...it was a constant circle of "Hello emails". Ugh!
Oct 22, 2014
ilacuramdx
0
When they did respond, car was "sold". Bait and Switch, car still showing on listing over a week later!! For people who are ready to buy, this is very frustrating!
Oct 2, 2014
They finally called back. But the truck was sold. They said they would contact me if they found a similar vehicle.
Sep 28, 2014
Salesman responded to all my questions and worked with me to get me into the car of my dreams. Did not pressure me to buy which is always good.
Sep 9, 2014
Didn't have what I wanted, and when they did sold it too fast :/
Aug 23, 2014
Response was good wanted a newer vehicle
Aug 6, 2014
very prompt in getting back to me.
Jul 28, 2014
The vehicle they tried to sell me was junk. When I called the salesperson out on this he never contacted me back. The vehicle I was to test drive had mechanical issues, but no one told me. I drove from Taylor for nothing.
Jul 26, 2014
Brandon and Brian were great!!!! Love that dealership and the car. I wish they were closer cuz I hate sterling heights!
Jul 17, 2014
Good
Jul 14, 2014
good!
Jun 22, 2014
Responsive when making initial contact but when I went to the appointment to see the car, which was well over an hour away, car had been sold Waste of my time
Apr 30, 2014
great
Apr 22, 2014
fast response, positive experience
Apr 21, 2014
Responded quickly
Mar 6, 2014
jlsmith1000
5
It's a shame to drive all the way to a dealership after confirming via phone they have the truck to find out they can't show it to you when you get there and they also don't have the title.
Feb 20, 2014
The people were very good and responsive. It was a sales tax issue that kept me from purchasing from them.
Feb 19, 2014
They are very helpful!
Feb 18, 2014
105
Suburban Ford of Sterling Hgts is the very worst fraudulent dealership I have ever encountered. Still waiting for the rest of my refund on a car I purchased and returned within 10 days... I will never go there again and would never refer anyone else to buy from them either!
Feb 17, 2014
No pressure sales
Feb 13, 2014
Suburban Ford were very supportive to me during my search process. I bought a vehicle elsewhere but was very satisfied with Suburban Ford.
Feb 11, 2014
Wanted to much. To high of miles
Feb 6, 2014
Missed the jeep the had, but did what they could to help.
Feb 3, 2014
dud not purchase the vehicle from them due to distance...but were verry curtious and helpfull and prompt resplies, ect..
Feb 2, 2014
0
They were good. The price was great, and we negotiated some repairs and a trade. They treated me fairly, and with respect, and also got me financed of what I though would be an impossible situation. I love my car!!!!
Jan 31, 2014
Wouldn't tow what I needed
Jan 23, 2014
Got call and email. Too far.
Dec 29, 2013
CD didn't work
Nov 10, 2013
they sold the truck I was interested in before I could get out there to see it.
May 30, 2013
ok.
May 20, 2013
0
great response time with all the neccesary information at a glance
Apr 20, 2013
good
Apr 4, 2013
I only communicated with the dealership staff online, never spoke to anybody in person. I did go to the dealership to see the vehicle in question, but a quick once-over was enough to see that it was extremely overpriced for the condition it was in. I left before anybody could come outside to greet me.
Feb 26, 2013
trombkd
0
Sales person was aggressive and not very knowledgeable about the vehicle. Reminded me of the Danny Devito character in the movie Twins. Kept asking me if I was ready to write an offer. When I pointed to another customer sitting at the desk, he responded that he would just tell her to move to a different place. Very unprofessional/rude. The quintessential used car salesman and experience.
Jan 16, 2013
Good experience.
Dec 28, 2012
Excellent response.
Dec 20, 2012
I set up an appointment thru the Internet correspondence 3 days in advance since they were opened on Mondays until 9pm. Was advised the Saleman to see. After driving 40 miles in Rush Hour Traffic, I had left work early and arrived 1/2 hour prior to my appointment. When I arrived I waited 1/2 hour since the Salesman had a customer in his office. When he was finished he called me into his office. Did not know the vehicle I wanted to see so I gave him the information. When he checked his system he advised that they just sold that vehicle 1/2 hour ago. Tried to sell me another vehicle. Advised I was not interested. He blamed it on the Internet Contact. I advised he should have called me when the appointment was set up and I could have put a deposit on it. This is not a reliable Dealership. Would never do business with them again. They are not organized. It the car was a first come first servce basis I should have been advised. I was going to purchase this vehicle. Very unsatisified Customer
Oct 31, 2012
The sales lady was rude with me.
Sep 4, 2012
I am no longer interested in this vehicle...1). due to damage to the paint (chips in paint & rust) where you open the passenger back door, 2) very dirty... when I reclined the front seats & pulled up the back seats I found dried out french fries, and used bobby pins along with other debris. 3).The salesman also wasn't too eager to sit down with me in regards to this vehicle. Two days after test driving it, I called left a message. He called back at the end of the day, I went in again to discuss my trade in, he suggested that we meet on Tuesday (after Labor Day)... 5 days later to put together a deal & then for me to com back on Thursday (a week later) to possibly "close the deal"... Funny considering this vehicle has been on the lot their lot since May... The final straw was being called "Babe" by the sales man recommended to me from their online representative. He referred to me several times as "Babe"... I'm not any ones "Babe" let alone a salesman I just met that week!!
Jul 14, 2012
Car has different color interior. Condition with deficits would not expect this from a dealer. Sales partial informed but tries to help
Jul 8, 2012
The Sales Manager recognized that we had received poor service, and compensated us with a fill-up for our newly purchased vehicle. We waited over 1 hour past our appointment time due to insufficient and perhaps incompetant staff handling the paper work. Overall, we were very happy with our choice of vehicle, and the salespersons' assistance, but would rate their processing department at a 1. I would return to this dealership again, and would recommend them to a friend.

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