Pearson Mazda

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9520 W Broad St, Richmond, VA 23294 - Map & Directions

Sales: (888) 697-1266

Service: (888) 379-6585

Today 9:00am - 9:00pm
(Closed Now)
show business hours
Mar 23, 2016
Responded quickly to my inquiry .
Mar 9, 2016
Good and honest people
Jan 11, 2016
zbillr
0
I arranged with a salesman to look at a vehicle the next day, only to find out, when I arrived, that a manager had driven the vehicle, that I was interested in purchasing, home the night before. It would not have been a major problem, except that I live over two hours from the dealership. While the salesperson was very apologetic and polite, I believe they are either much too busy pay attention to the details, there is a serious communication problem between salesperson and managers, and/or their customer service just needs much work. Maybe they do not have a program in place to ensure vehicles are "reserved" when customers would like to view or test drive them. It was probably just bad luck that the manager to choose to drive that particular vehicle home that day, but it made me wonder how much more "bad luck" I would experience if I purchased a vehicle from this company. I had even gotten a loan from my local credit union the day before my visit so I could simply write a check for the vehicle, had we decided to purchase it. We were very disappointed.
Jul 23, 2015
Although I bought a vehicle from another dealer, Kenneth was very helpful and responsive to my queries on his inventory.
Jul 19, 2015
We had a very positive car buying experience. The salesman went out of his way to be helpful, providing extra time to check the car out, full fuel tank, detailing, etc.
Jun 25, 2015
Very responsive. Try to make the vehicle work for you; even allows long test drives.
Mar 5, 2015
Great service from James--unusual when a salesperson actually listens to wants.
Dec 24, 2014
houndsman
0
James, Lloyd and Jimmy really take care of you. My 2nd CX-5 from them this year.
Nov 4, 2014
Fabulous deal, no-pressure but busy environment. Best car buying experience I've ever had on all fronts- expertise, generosity and time management. Great little car too!
Sep 27, 2014
Amazing salesmen.. Best I've ever had
Jul 12, 2014
Great service not many options

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